Local Reviews
In June 2018, Kymstonelake said about Burlington Hotel
Stayed here for 4 nights from 28th May. The position of the hotel is perfect just opposite the pier. The hotel may need a little updating in the communal areas but it is spotlessly clean. We had a beautiful, huge seafront room (116). Lovely and clean and really good en suite. Our other family members had 2 single rooms that they were very pleased with. The restaurant food was perfect for us. A good choice everyday. We upgraded to the steak one night and it was delicious. We had no problems with getting a table as others have mentioned. Finely the staff are just fabulous. We were treated so well by everyone but would like to especially mention moses in the restaurant for looking after us..... The only negative I have is the hotel is incredibly hot.
Source: tripadvisor.co.uk
In June 2018, Lyn S said about Burlington Hotel
Took a first ever, last minute coach holiday to Eastbourne with Shearings. Not sure what to expect. Fully satisfied with this hotel. Staff were very helpful and hard working. Food was lovely and plentiful. Some areas were in need of a spruce up, but overall not too bad.
Source: tripadvisor.co.uk
In June 2018, Ann Marie S said about Burlington Hotel
just come back from the burlington hotel, eastbourne.My mother and myself have been here three times now,and always been happy.I would like to say though this time,the room we were put in was very clean and had been updated.( room 203 ) 2nd floor,but why cant this room have two wardrobes, instead of one single one!!!! there is plenty of room for one, eg two big alcoves!!!!,also the dressing table was opposite the window,all we could see when we looked in the mirror,was our outlines!!!!!!!!!!!! The bedroom needs reorganizing.Television should be mounted on the chimney breast,freeing up more room!!!!!!. I dont think the dining room staff were as nice as the last two visits,and the couple on the next table,was not happy with the service at all.When I had fish,instead of in a small dish with tartar sauce in it,I had two sachets on my plate!!!!! very transport cafe!!!!!!!!!!!!!!.The whitebait on thursday night was a joke,just breadcrumbs and skin, no fish at all.Dont think we will be going back,which is a shame, as mom really loves it there.but she was very disappointed with the things that could so easily have been put right!!!!!!!.mrs a smith.
Source: tripadvisor.co.uk
In June 2018, donelgit said about Burlington Hotel
Took our first Shearings holiday and stayed here 7 nights. First impression was of tired paintwork around the entrance and dated inside. 2 lifts, one like a cupboard that will take 2 people.
Our room was 309 with nice view of the pier but right opposite the lifts. That was a problem the first evening because of the constant banging of doors and loud voices but this became less of a problem as the days passed. The room itself was very spacious and newly furnished although the grey paintwork throughout was depressing. the bed and bedding were very clean and comfortable. The windows would be a problem in winter as it was not possible to close the right one leaving a large vent between the inner and outer frames. The windows and paintwork were in a poor state and being single glazed did not keep out street noise.
Meals were acceptable, breakfast was a buffet with 2 or 3 items that could be ordered from the kitchen (e.g. kippers) and there was a decent selection for the evening meal.
Staff were helpful and pleasant. Entertainment was bingo, quiz and entertainers of limited talent but were well received by guests less critical than me. The one beer I tried was a smooth bitter that was returned after I struggled to drink a third of it. No refund offered so no more money spent on drinks.
Our room was 309 with nice view of the pier but right opposite the lifts. That was a problem the first evening because of the constant banging of doors and loud voices but this became less of a problem as the days passed. The room itself was very spacious and newly furnished although the grey paintwork throughout was depressing. the bed and bedding were very clean and comfortable. The windows would be a problem in winter as it was not possible to close the right one leaving a large vent between the inner and outer frames. The windows and paintwork were in a poor state and being single glazed did not keep out street noise.
Meals were acceptable, breakfast was a buffet with 2 or 3 items that could be ordered from the kitchen (e.g. kippers) and there was a decent selection for the evening meal.
Staff were helpful and pleasant. Entertainment was bingo, quiz and entertainers of limited talent but were well received by guests less critical than me. The one beer I tried was a smooth bitter that was returned after I struggled to drink a third of it. No refund offered so no more money spent on drinks.
Source: tripadvisor.co.uk
In June 2018, Diddy H said about Burlington Hotel
we travelled with Shearings to Eastbourne we have been here before but not with Shearings the hotel is close to the pier we knew what to expect with the hotel because most of Shearings hotels are similar 1st night was a bit of a disaster as everyone was in the dinning room at the same time we found the room was comfortable for the time we stayed in it
Source: tripadvisor.co.uk
In June 2018, john t said about Burlington Hotel
I have just spent a lovely week at the Burlington Hotel. Having previously visited with my late father I now visit alone
A big thanks to all the staff on reception, in the restaurant and the night porters for being so helpful and friendly. A most enjoyable break was enhanced by visits to Tunbridge Wells and the tennis at Devonshire Park. The choice of food on the menu seems to improve each time that I visit. The meals are always hot and there is a great choice. The bedrooms are clean, modern and very comfortable. The location is central and easily accessible by road or rail. Nothing is too much trouble for any of the staff, I have booked a return visit in a few weeks time.
A big thanks to all the staff on reception, in the restaurant and the night porters for being so helpful and friendly. A most enjoyable break was enhanced by visits to Tunbridge Wells and the tennis at Devonshire Park. The choice of food on the menu seems to improve each time that I visit. The meals are always hot and there is a great choice. The bedrooms are clean, modern and very comfortable. The location is central and easily accessible by road or rail. Nothing is too much trouble for any of the staff, I have booked a return visit in a few weeks time.
Source: tripadvisor.co.uk
In June 2018, Paul A said about Burlington Hotel
We stayed here on a Shearings weekend, which was very enjoyable.
The staff were very welcoming, and we had a room on the top floor. The room was clean, had all the required amenities, and was a nice size. It had a slight step into the bathroom, and a sign on the door to warn us, although we still managed to trip over it at first, until we got used to it!
It was a very hot weekend, so it would have been more comfortable if we could’ve opened a window, but this wasn’t possible.
Dinner could definitely have been much better, and we struggled to get the waitress to understand what we had asked for, but she did work hard. One night, my partner requested a salad, but was instead presented with a plate of chips!
Breakfast was buffet style, hot and plenty of selection.
We didn’t sample the entertainment, so couldn’t comment on it.
The lifts in the hotel need a complete overhaul, but the stay was still very enjoyable, and we will go back again soon.
The trip itself....a special mention for our driver Steve, who looked after us impeccably, despite difficult and traffic delayed journeys both ways, and he kept everyone comfortable by stopping when he needed to, instead of carrying on Regardless, so thank you Steve.
Also, the excursion to Brighton was brilliant, and he even managed to give us a bit of time at Beachy Head too, which was really good.
All in all, an enjoyable trip, and highly recommended - Thank You
The staff were very welcoming, and we had a room on the top floor. The room was clean, had all the required amenities, and was a nice size. It had a slight step into the bathroom, and a sign on the door to warn us, although we still managed to trip over it at first, until we got used to it!
It was a very hot weekend, so it would have been more comfortable if we could’ve opened a window, but this wasn’t possible.
Dinner could definitely have been much better, and we struggled to get the waitress to understand what we had asked for, but she did work hard. One night, my partner requested a salad, but was instead presented with a plate of chips!
Breakfast was buffet style, hot and plenty of selection.
We didn’t sample the entertainment, so couldn’t comment on it.
The lifts in the hotel need a complete overhaul, but the stay was still very enjoyable, and we will go back again soon.
The trip itself....a special mention for our driver Steve, who looked after us impeccably, despite difficult and traffic delayed journeys both ways, and he kept everyone comfortable by stopping when he needed to, instead of carrying on Regardless, so thank you Steve.
Also, the excursion to Brighton was brilliant, and he even managed to give us a bit of time at Beachy Head too, which was really good.
All in all, an enjoyable trip, and highly recommended - Thank You
Source: tripadvisor.co.uk
In July 2018, BikerEngland said about Burlington Hotel
We booked this hotel for our midweek break in a sea view standard plus room. On arrival we were upgraded to a superior room 211 which seemed OK at the time,but we soon got fed up with the squeaking floorboards,windows that wouldn't open and a blocked sink,the windows and sink were fixed by the maintenance staff. In the bathroom we couldn't get to the shower or the toilet without walking sideways as the corridor was too narrow and to get off the toilet was a joke with the wall facing you and not much room to get up.
Also there was no hotel questionnaire to fill in given to us at all.
We have stayed at this hotel several times in the past but this was our worst experience yet.
Will have to think about another hotel in Eastbourne next year.
Also there was no hotel questionnaire to fill in given to us at all.
We have stayed at this hotel several times in the past but this was our worst experience yet.
Will have to think about another hotel in Eastbourne next year.
Source: tripadvisor.co.uk
In July 2018, BGM100 said about Burlington Hotel
Have visited Eastbourne many times (especially during the tennis week) first time stay in the Burlington which is a very centrally located property for everything Eastbourne has to offer.
Single room, reasonably sized with high ceiling (but lots of peeling wallpaper and bits of flaking plaster dropping onto the floor) and some black on the grouting in the bathroom, hotel seemed a bit more 'tired' than I expected.
Cold water flow to sink was negligible (maybe flows reduced due to water shortage?) and tv reception of BBC channels was very poor (atmospherics according to reception in the hot weather!). Soap provided but bring your own shower gel or shampoo (also on sale from cabinets near reception).
Had Half board as part of my package but despite booking my table number for a given time, found other people sitting at it so just sat in another area !
Dinner quickly served and reasonable quality, breakfast buffet had a decent enough choice but despite usually opting for bacon and sausages didn't like those particular items served here. Other breakfast choices were ok.
So overall a mixed bag for me. Value was definitely satisfactory. Would I return? Maybe - if the standard rooms were improved and the overall decoration of the property was maintained to the quality you would expect this prestigious property warrants.
Single room, reasonably sized with high ceiling (but lots of peeling wallpaper and bits of flaking plaster dropping onto the floor) and some black on the grouting in the bathroom, hotel seemed a bit more 'tired' than I expected.
Cold water flow to sink was negligible (maybe flows reduced due to water shortage?) and tv reception of BBC channels was very poor (atmospherics according to reception in the hot weather!). Soap provided but bring your own shower gel or shampoo (also on sale from cabinets near reception).
Had Half board as part of my package but despite booking my table number for a given time, found other people sitting at it so just sat in another area !
Dinner quickly served and reasonable quality, breakfast buffet had a decent enough choice but despite usually opting for bacon and sausages didn't like those particular items served here. Other breakfast choices were ok.
So overall a mixed bag for me. Value was definitely satisfactory. Would I return? Maybe - if the standard rooms were improved and the overall decoration of the property was maintained to the quality you would expect this prestigious property warrants.
Source: tripadvisor.co.uk
In July 2018, LizNorthampton said about Burlington Hotel
I would like to know why the windows are locked and it isn’t possible to open them? It is scorching hot at the moment. I am very worried, we are booked into the Burlington shortly and the thought of an airless hot room is unacceptable. Why isnt it possible to either phone or e mail the hotel direct?
Source: tripadvisor.co.uk