Local Reviews
In April 2019, Chris R said about Burlington Hotel
Stayed in a premier room overlooking the beach, window locked shut in bathroom hence no ventilation, don't have a curry, window frames being held together by paint, rooms not the cleanest. dining room crockery and tableware old, dated and grubby, waiting staff need training when to clear tables and not lean over people to collect plates when others are still eating. Eastbourne is a lovely place and would certainly return... But not at the Bay Burlington.
Source: tripadvisor.co.uk
In April 2019, Anthea C C said about Burlington Hotel
This is an updated review of The Burlington Hotel, since our last visit in October 2018, we decided to return to this hotel for Easter 2019, the hotel has certainly gone down hill after we visited last year, the meals have gone a lot smaller than they were ,packet soup small portions with just a little veg, the morning buffet was awful the bacon was all stuck together and not done , it certainly shows that Shearings are cutting edges to try and save a few pennies ,There is no entertainment on a Sunday night anymore, which in my opinion on an Easter Sunday when the hotel was full something should of been put on ,when we asked at reception we were told to go next door as they had entertainment on, the only good thing about the hotel are the staff as nothing was 2 much trouble ,and Mark Snow who made the evenings with his entertainment on Friday and Saturday,the comedian who was on ,on Friday night was absolute rubbish
Source: tripadvisor.co.uk
In April 2019, Tbag2014 said about Burlington Hotel
Just returned from a 4 day Easter Break at the Burlington. Having read the reviews I did not expect this to be the Ritz. It is a tired hotel, but being very large expect it is a big upkeep. Having said that, to see ripped wall paper as you got out of the lift was not a good sign and the lift doors had seen better days. We booked for a sea view and were not disappointed. Had room 204, lovely large room with a single room attached which was great as had extra wardrobe to use. We are finding at all the hotels now the wardrobes are very small. The room was clean and lovely sea view. The shower was very old and I was not sure how to use it. The receptionist sent up the maintenance man to show me. I mentioned to him how the shower was dripping constantly did it need a new washer. He said no it would all have to be pulled out. The door of the bathroom did not fully shut at times, so you could hear a constant dripping. I hope this will be fixed soon especially with the Summer coming and the water board saying to fix any leaks.
I read reviews about how small the portions of food are, I cannot agree. Every meal we had we had plenty, as did others around us. The meat was cooked really nicely. The sweets were very nice and the soup apart from the first night did appear to be home made, the pepper soup was especially nice. The one thing that was great was how hot the plates were especially in the morning, I have never in all the hotels I have stayed in had that before. The breakfast again I give full marks to and I have stayed in a lot of Bay and Coast and Country hotels and other hotel chains and there was plenty of food, it was replenished constantly and cooked really nicely. Good choice too. The staff at this hotel are excellent all smiling, helpful it really made the holiday and our waitress Maria was especially lovely, always smiling wanting to please and not keep us waiting, she was a star and a real gem.
Another lovely surprise was on Easter Sunday a little cadburys cream egg on our plate at breakfast and a hot cross bun, what a lovely touch, did not know if the hotels still did this so thank you.
The hotel is in a good position shops are just round the corner and the main shops just a bit further on. We had such good weather we mainly stayed on the front and took the open top bus which was excellent. £7.50 Senior rate or £10 adult and you can use for 2 days. As our optional excursion did not run we did the bus, went to Beachy Head you just hop on and off and also Tiger Inn. Very enjoyable. Arundel is worth a visit very nice place with a castle and Worthing we went to and and again had a stroll by the sea and on the pier.
The hotel entertainment we did not really get to see, there were no seats it was very full, but we were happy to sit in the sun lounge of the coffee shop at the hotel.
Yes the hotel needs a bit of painting and fixing and hopefully in time this will be done, but the staff, the food and the position make it ok and of course the brilliant weather we have just had was the icing on the cake.
Thank you all at the Burlington for making our stay a pleasant one and for all your hard work, it really makes a difference to a holiday when you have happy helpful staff in a hotel, especially as we had a bad experience with the coach provided by Shearings for this trip, you all made the difference so thank you, dont let the grumbles from some of the guest get you down. :-)
I read reviews about how small the portions of food are, I cannot agree. Every meal we had we had plenty, as did others around us. The meat was cooked really nicely. The sweets were very nice and the soup apart from the first night did appear to be home made, the pepper soup was especially nice. The one thing that was great was how hot the plates were especially in the morning, I have never in all the hotels I have stayed in had that before. The breakfast again I give full marks to and I have stayed in a lot of Bay and Coast and Country hotels and other hotel chains and there was plenty of food, it was replenished constantly and cooked really nicely. Good choice too. The staff at this hotel are excellent all smiling, helpful it really made the holiday and our waitress Maria was especially lovely, always smiling wanting to please and not keep us waiting, she was a star and a real gem.
Another lovely surprise was on Easter Sunday a little cadburys cream egg on our plate at breakfast and a hot cross bun, what a lovely touch, did not know if the hotels still did this so thank you.
The hotel is in a good position shops are just round the corner and the main shops just a bit further on. We had such good weather we mainly stayed on the front and took the open top bus which was excellent. £7.50 Senior rate or £10 adult and you can use for 2 days. As our optional excursion did not run we did the bus, went to Beachy Head you just hop on and off and also Tiger Inn. Very enjoyable. Arundel is worth a visit very nice place with a castle and Worthing we went to and and again had a stroll by the sea and on the pier.
The hotel entertainment we did not really get to see, there were no seats it was very full, but we were happy to sit in the sun lounge of the coffee shop at the hotel.
Yes the hotel needs a bit of painting and fixing and hopefully in time this will be done, but the staff, the food and the position make it ok and of course the brilliant weather we have just had was the icing on the cake.
Thank you all at the Burlington for making our stay a pleasant one and for all your hard work, it really makes a difference to a holiday when you have happy helpful staff in a hotel, especially as we had a bad experience with the coach provided by Shearings for this trip, you all made the difference so thank you, dont let the grumbles from some of the guest get you down. :-)
Source: tripadvisor.co.uk
In April 2019, Yorkshirelas2 said about Burlington Hotel
Went in April, room lovely - had been updated, meals the same standard as all other Shearing hotels. Some ongoing maintenance re-paintwork in dining room & conservatory needed. Trips out to Michelham Priory Tuesday PM, lovely, Rye & Battle another day 1.5 hrs in each, could have been longer but driver wanted to get back to hotel before local schools came out, but what we saw was very nice. Forget going on coast road through Hastings, in my opinion Hastings needs mega money spending on it, use the extra time spending longer in Rye or Battle as there was much nicer things to see there. We went to Brighton on local bus, used bus pass, 1 hr to get there, loved the individual shops. Very nice weather while we were away, but hotel room was stifling. Entertainment every night, quiz's, bingo, some singing, but layout of concert room meant depending where you sat to what you could see. All in all enjoyed the trip, hotel room lovely, food good, but prefer the smaller Shearing hotels such as Windermere, Melrose & Pitlochry.
Source: tripadvisor.co.uk
In April 2019, Nomad5522 said about Burlington Hotel
This was a coach holiday with Shearings and it was worth every penny. This hotel was in a perfect location, along the sea front opposite the pier.
We paid extra for a room with a sea view and it was wonderful to be able to look out and see the pier and people walking along and the beautiful gardens.
We had half board , breakfast , which was a buffet and plenty to choose from. Evening meal with starter, main, dessert and coffee. Good choices but probably more for the older generation tastes understandably.
The staff and Manager were absolutely brilliant as my teenager granddaughter was with me. Everyone was friendly and helpful.
We never went on the excursions but caught the bus to Brighton which suited us.
Loved the feel of this hotel and the history of it is very interesting so I was glad that it hadn’t been too modernised so you could imagine how it used to be.
Our room was clean and tidy and we only had one issue which was dealt with effectively and efficiently so big thanks to all the staff who made our stay so enjoyable .
We paid extra for a room with a sea view and it was wonderful to be able to look out and see the pier and people walking along and the beautiful gardens.
We had half board , breakfast , which was a buffet and plenty to choose from. Evening meal with starter, main, dessert and coffee. Good choices but probably more for the older generation tastes understandably.
The staff and Manager were absolutely brilliant as my teenager granddaughter was with me. Everyone was friendly and helpful.
We never went on the excursions but caught the bus to Brighton which suited us.
Loved the feel of this hotel and the history of it is very interesting so I was glad that it hadn’t been too modernised so you could imagine how it used to be.
Our room was clean and tidy and we only had one issue which was dealt with effectively and efficiently so big thanks to all the staff who made our stay so enjoyable .
Source: tripadvisor.co.uk
In May 2019, leslie jenkins said about Burlington Hotel
The Burlington hotel is comfortable very clean rooms but the whole building needs to be refurbished .As we looked out our first floor room the invasion of pigeons outside and pigeon mess all over outside windows staircases must be a major health hazard the front of the hotel is painted but the back of the building is very bad. The staff are very polite and work extremely hard in the dining room bars etc. On the first night a wine waiter second and third no wine waiter as the bar staff member on their own . people backwards and forwards while waiting staff with hot food so health and safety you need to make sure you have a wine waiter each night. Food needs to improve . . Shearings is good value but the dirty pigeons and the shabby building is not fair to your customers and staff who do work very hard . well done all staff.
Source: tripadvisor.co.uk
In May 2019, berylthesilverperil said about Burlington Hotel
First impressions of the Burlington were great. The ladies on reception were extremely friendly and helpful, advising we could leave our luggage in the luggage room whilst we found a parking space. The car park was fully booked so we parked on street. The hotel provide permits at £1 per day which are valid to 11 am and there is lots of available parking.
We were too early to check in, but able to leave our luggage securely which was great. When we came back to check in it was very efficient, friendly and helpful. The ladies were superb, thank you very much!
Our room was lovely, a spacious room with plentiful power points, and a lovely view of the sea and the pier
We were too early to check in, but able to leave our luggage securely which was great. When we came back to check in it was very efficient, friendly and helpful. The ladies were superb, thank you very much!
Our room was lovely, a spacious room with plentiful power points, and a lovely view of the sea and the pier
Source: tripadvisor.co.uk
In May 2019, bow-legs said about Burlington Hotel
Having visited this hotel before, plus other Bay Hotels, we knew what to expect and ,once more, enjoyed our weekend, this time with National Holidays. Our room ,on the back of the hotel, was in a quiet location, but, as usual, our only neighbour had their TV on at full volume from around 5.45am every day and then whenever they were in their room. Personally, we never switch ours on when we are away so we can have a break from it, but that’s just our choice. The room was quite large, clean and adequately furnished, but there were a couple of issues. Our radiator didn’t work, although an oil-filled heater had been provided , but I doubt that it would have been enough if the weather had been colder. The hot water seemed to be on a timer ,so it was no use trying to have a bath outside of these times, which we did one day to find that the water was cold. This time we found the food in the restaurant to be of good quality and we enjoyed all the meals we had. The portions for the main course could be a little larger, but we were never left hungry after all 3 courses. The only issues we had were that the poached eggs from the kitchen were hard-boiled, and the cauliflower, broccoli and carrot medley for 2 had just one piece of broccoli and one tiny piece of cauliflower. Evening entertainment was ok, but the new policy of no entertainment on Sunday evening means that the weekend just ends with a “flat” feeling. We think that ,if there is going to be one evening with no entertainment, it should be Friday when people have been travelling all day and may be tired. Would we stay here again ? Yes, if we wanted to visit Eastbourne again, we would.
Source: tripadvisor.co.uk
In May 2019, loumilson said about Burlington Hotel
lovely room on the first floor overlooking the the seafront would recommend this hotel as you are near to all the shops bars and restaurants..There is alot to do in Eastbourne and a trip to the marina is alway's good and the shows at the Bandstand are very good weell worth a visit .
Source: tripadvisor.co.uk
In May 2019, mrabulldog2013 said about Burlington Hotel
Have just returned from our break with our aunt and uncle to the Bay Burlington Hotel we returned as we had a brilliant time on our last visit in October.The hotel is in a prominent position on the sea front not far from the pier and the shops it was lovely waking up to the lovely view each morning,the staff at the Burlington are very pleasant and accommodating the self service breakfast in a morning is very good with food being replaced regularly,for the 4 days of evening meals l am afraid did not find the Monday and Tuesday main meal very good on Wednesday the pea and ham soup was awful it had all hard bits in but the rest of the meal were good for that night and the following day l would like to thank our waitress Valentina for the way she looked after us during our stay she is a credit to your staff unfortunately l have given this 4 stars on this review due to the disappointment with the food
Source: tripadvisor.co.uk