Local Reviews
In August 2019, Trevor B said about Burlington Hotel
We spent 4 nights at this hotel in August 2019 with Shearlings holidays. Reception was quick and efficient. The room was clean and adequately furnished. The decor was good and the information pack was instructive. Hot water was an issue. A warning sign above the bath/shower warned about very hot water, however ours at best was warm, (sufficient for our needs though). There are two lifts serving the upper floors. One claims to hold 4 people, whilst the other allegedly holds 8. I think whoever put these signs in the lifts did so with poetic licence! Housekeeping was very efficient and friendly. The bar was adequately stocked, with prices not "over the top" compared with other establishments in the area. Entertainment was provided each evening. Thursday being the only day when we weren't subjected to bingo! The restaurant was clean and welcoming. The staff were friendly and pleasant. Dinner was from a menu offering 3 choices of starter, 5 choices of mains (including vegetarian and a daily chef's special). There were two sittings for dinner, requiring guests to book either the 18.15pm or 19.15pm sitting at breakfast time with reception. Breakfast itself was served between 08.00am and 09.15am. A good selection of porridge, cereal, fruit, toast, preserves, juices etc., were followed by a self service full English selection. All in all great value!
Source: tripadvisor.co.uk
In August 2019, annebucknell26 said about Burlington Hotel
We stay 4 times a year and have done over the past 10 years at variouis Shearings hotels up and down the country. We stayed at the Burlingotn last weekend and I must say the hotel was excellent. All the staff were very obliging and quality of food was very good. The decoration of the Burlington has improved obiously more to do but I undestand this takes time. We had a very good room at the rear of tthe building, very roomy.
Mary on reeption was very hlepful too. We arrived at the hotel at 2:00pm and asked if we could check in and no problem (normally Shearings say can't check in until 3:00pm and then it is a mad rush). On checking in you are allocated restaurnt table number which is an excellent idea, Most Shearing hotels have restaruant managers and there is always chaos. Entering the restaruant on the first night and throughout was very informal, plenty of good items available for breakfast and always being topped up by the chef. Maria the waitress we had was very efficient and obllging which makes such a difference. Most of the Sjhearings hotels have waiters/watiresses covering all tables which means you do not have a regular waiter/waitress so you do not build up repoire with them.
Location is excellent, just around the corner from the town, right on the seafront and bus route to Hastings or Brighton.
I would day keep up the good work Burlington we are back beginning of September.
Mary on reeption was very hlepful too. We arrived at the hotel at 2:00pm and asked if we could check in and no problem (normally Shearings say can't check in until 3:00pm and then it is a mad rush). On checking in you are allocated restaurnt table number which is an excellent idea, Most Shearing hotels have restaruant managers and there is always chaos. Entering the restaruant on the first night and throughout was very informal, plenty of good items available for breakfast and always being topped up by the chef. Maria the waitress we had was very efficient and obllging which makes such a difference. Most of the Sjhearings hotels have waiters/watiresses covering all tables which means you do not have a regular waiter/waitress so you do not build up repoire with them.
Location is excellent, just around the corner from the town, right on the seafront and bus route to Hastings or Brighton.
I would day keep up the good work Burlington we are back beginning of September.
Source: tripadvisor.co.uk
In September 2019, greatgranjan said about Burlington Hotel
I have just returned home after having a lovely time staying at the Burlington in Eastbourne, I can onhly say that I really enjoyed my stay there,The room I had was OK it had every thing that I needed in it,All the meals I thought were great, you pick what you would like yourself if you thought the food looked greasy leave it alone there was plenty of other food to try. The staff were very attentive and nothing was too much trouble for them.My waitress Lilliane was lovely so helpful in fact they all were. I enjoyed the bingo and the entertainment very much. I would recommend this hotel to all my friends as you will have a very lovely stay at the Burlington.If you were unhappy then maybe this type of holiday is not for you, but I really had a good time and would like to thank everybody who made my stay great.
Source: tripadvisor.co.uk
In September 2019, DaphneYork said about Burlington Hotel
The hotel position is superb, right on the seafront. Every single one of the staff were very helpful and friendly. The public areas were good, bar and entertainment very good and the seafront settee area was perfect. The rooms were nice, clean and comfortable with tea and coffee. The rest of the place is awful. Badly stained and worn carpets in the corridors, filthy walls and paintwork non existant. The two lifts were also a mess. We had half board and the food leaves a lot to be desired. Breakfast was fairly varied but the only bread choice was brown or white sliced and must have been the cheapest they could find. We asked for poached eggs one morning and you could play golf with them, hard and cold. Most of the food was basic and the evening choices were pitiful and looked like frozen and microwaved. The dining room on the hotel website looks good but in reality the tables were about one inch apart, too close to have a private conversation. After staying in a similar hotel in Blackpool this one needs work. It would be good for them to visit the kitchens of the Claremont Blackpool.
Source: tripadvisor.co.uk
In September 2019, Dez_11 said about Burlington Hotel
The Burlington is a huge grand old building in a great location right by Eastbourne Pier but it lets itself down in some areas.
I recognise that keeping on top of maintenance and refurbishment in a building of this size must be an endless task but with a little effort I’m sure some things could be easily improved. The corridors to the bedrooms are nicely decorated and hung with splendid pictures of Eastbourne but the makeover didn’t seem to get as far as any of the doors or doorframes! All of them are scuffed, chipped and some have virtually no paint on them at all. The same is true of the doors to the rooms. Such a shame – it gives a poor impression of what awaits you inside.
We treated ourselves to a premier room with a sea view and the room was very nice, with a giant bed, upgraded toiletries and complimentary water. It was just a shame the coffee machine didn’t seem to be working. The bathroom had a good shower and we always had hot water when needed but some more space to put toiletries and better places to hang the towels would have been an improvement.
We didn’t use the tiny lifts after the first day but the carpet on the ‘back stairs’ is a disgrace. It’s badly fitting, dirty and patched up with gaffer tape on the bends.
The bar, coffee shop and entertainment areas look to be fairly new but the dining room was another story. It’s been a long time since I’ve been to a Shearings hotel and had to sit on a table with strangers! They were lovely people but it’s not really what I want. There wasn’t enough space to pull the tables apart either.
The food was the usual fare, adequate but with room for improvement. The poached eggs at breakfast were solid, hard and cold and on some days the fried were not much better. In the evening the vegetables had been cooked to within an inch of their lives and yet roast potatoes and parsnips were hard in the middle! By far the biggest problem with the dining room is the lack of staff. There just aren’t enough people waiting on to avoid long waits between courses. Our poor waitress got called in twice when she should have been off to help out which indicates there is a more serious underlying problem with staffing levels. Get it sorted out before you lose those good staff you have.
On the upside the hotel has decent wi-fi which is available in all the rooms and dedicated car parking at the back. You need to prebook the car parking but it’s no more expensive than the nearby multi story and a lot closer to the hotel.
We had an enjoyable stay but I’m not sure I’d rush back.
I recognise that keeping on top of maintenance and refurbishment in a building of this size must be an endless task but with a little effort I’m sure some things could be easily improved. The corridors to the bedrooms are nicely decorated and hung with splendid pictures of Eastbourne but the makeover didn’t seem to get as far as any of the doors or doorframes! All of them are scuffed, chipped and some have virtually no paint on them at all. The same is true of the doors to the rooms. Such a shame – it gives a poor impression of what awaits you inside.
We treated ourselves to a premier room with a sea view and the room was very nice, with a giant bed, upgraded toiletries and complimentary water. It was just a shame the coffee machine didn’t seem to be working. The bathroom had a good shower and we always had hot water when needed but some more space to put toiletries and better places to hang the towels would have been an improvement.
We didn’t use the tiny lifts after the first day but the carpet on the ‘back stairs’ is a disgrace. It’s badly fitting, dirty and patched up with gaffer tape on the bends.
The bar, coffee shop and entertainment areas look to be fairly new but the dining room was another story. It’s been a long time since I’ve been to a Shearings hotel and had to sit on a table with strangers! They were lovely people but it’s not really what I want. There wasn’t enough space to pull the tables apart either.
The food was the usual fare, adequate but with room for improvement. The poached eggs at breakfast were solid, hard and cold and on some days the fried were not much better. In the evening the vegetables had been cooked to within an inch of their lives and yet roast potatoes and parsnips were hard in the middle! By far the biggest problem with the dining room is the lack of staff. There just aren’t enough people waiting on to avoid long waits between courses. Our poor waitress got called in twice when she should have been off to help out which indicates there is a more serious underlying problem with staffing levels. Get it sorted out before you lose those good staff you have.
On the upside the hotel has decent wi-fi which is available in all the rooms and dedicated car parking at the back. You need to prebook the car parking but it’s no more expensive than the nearby multi story and a lot closer to the hotel.
We had an enjoyable stay but I’m not sure I’d rush back.
Source: tripadvisor.co.uk
In October 2019, RonGLondon said about Burlington Hotel
This Hotel has everything, good food, good entertainment, south facing lounges, near to Beach and Pier, near to shops, flat ground round hotel for walking, we had a quite bedroom at the back which suited us fine, one observation more waiting staff required in dining room, will go again shortly.
Source: tripadvisor.co.uk
In October 2019, Carol said about Burlington Hotel
Stayed for 7 nights this time. Had sea view room which had lovely view of the pier and seafront. Food was excellent as always. Staff friendly and efficient. We love this hotel for its traditional decor and great location. Just a short stroll into the main shopping area or for a nice walk on the seafront . Bus stops very close going to Brighton, Hastings, Bexhill etc.
We only have one complaint which needs to be addressed. Each time we have stayed here we have had to run the gauntlet of a fog of cigarette smoke at the entrance to the hotel. Guests stand there puffing away, partially blocking the exit and entrance. The stench of cigarette smoke permeates into the lobby area which is horrible for non smokers. There needs to be a ban on smoking within several yards of the hotel entrance.
We only have one complaint which needs to be addressed. Each time we have stayed here we have had to run the gauntlet of a fog of cigarette smoke at the entrance to the hotel. Guests stand there puffing away, partially blocking the exit and entrance. The stench of cigarette smoke permeates into the lobby area which is horrible for non smokers. There needs to be a ban on smoking within several yards of the hotel entrance.
Source: tripadvisor.co.uk
In October 2019, Sue W said about Burlington Hotel
Just back from 5 days at this hotel and have to say me and my friends were pleasantly surprised. We read the reviews on here before we went and were dreading our stay at this hotel.
Yes it really could do with updating and decorating. My room was a single room had scuffs on the wall which didnt look very nice but it was clean and was cleaned most days with clean towels. Towels could do with being bigger you have to take your own shower gel and shampoo which isnt a problem.
The food in the restaurent was excellent hot and presented really nice and staff are so lovely and friendly looked after us really well along with the bar staff.
Lifts could also be updated looking old and tired a bit like the hotel
Entertainment could be better .
Outings were great and James our driver was superb very informative calm and really nice.
We really enjoyed our stay here its great its near the pier and has a fab shopping centre 10 mins away.
Would definately recommend Shearings breaks and this hotel
PINK LADYX
Yes it really could do with updating and decorating. My room was a single room had scuffs on the wall which didnt look very nice but it was clean and was cleaned most days with clean towels. Towels could do with being bigger you have to take your own shower gel and shampoo which isnt a problem.
The food in the restaurent was excellent hot and presented really nice and staff are so lovely and friendly looked after us really well along with the bar staff.
Lifts could also be updated looking old and tired a bit like the hotel
Entertainment could be better .
Outings were great and James our driver was superb very informative calm and really nice.
We really enjoyed our stay here its great its near the pier and has a fab shopping centre 10 mins away.
Would definately recommend Shearings breaks and this hotel
PINK LADYX
Source: tripadvisor.co.uk
In October 2019, Linda B said about Burlington Hotel
stayed here on a shearings five day break.the staff were very helpful...food was a decent standard.. entertainment was mediocre...shame about the decor..but an enjoyable break...needs a good upgrade on decor...
Source: tripadvisor.co.uk
In October 2019, barry1805 said about Burlington Hotel
Stayed here as part of a Shearings 5 day break with a load of crinklies. It was ok , our first room was huge but the bed mattress was less than comfy and we were above the kitchen extractor which was a bit noisy, we asked to move which was no problem and had a bit nicer room overlooking a fire escape, but at least the bed was ok. We didn't pay for a sea view so a back room was no issue. The food was acceptable, with a buffet brekky and a choice off a menu each evening. I've had worse food. The entertainment wasn't too bad with Alan Carr soundalike Mark Snow being MC. The singers weren't too bad and there was bingo and a quiz most evenings, it is what it is, take it or leave it. All in all a nice break, good coach driver and a lovely area to visit (Eastbourne). Would use shearings again.
Source: tripadvisor.co.uk