Local Reviews
In July 2021, rick.ferries said about Burlington Hotel
Arrived very early and parked in the hotel car park. Reception noted our regd. number and asked us to return after 2 pm to check-in. Great location on the Grand Parade, close to the pier. After a stroll through the town in blistering heat, we got our luggage from the car , There is a handy rear door access opposite the car park so no long trek round to the front door. Reception, restaurant and bar areas were impressive
Check in was easy and we proceeded to our room. The lifts (supposedly for 4-8 people were about the size of an old phone box! They looked in need of refurbishing, as did the corridor. Our room was large and almost brand new (I suppose you get more or lass what you npay for) I'm not in favour of selecting the cheapest room and expecting luxury. We paid for the best available. The furnishings, pictures and bedding etc. was first class. The view across to the pier was very acceptable, especially as the three large sash windows opened a couple of feet each. The paint on the frames was a little past it's sell by date ,but who looks at paint when the sea view is perfect. The room was very obviously decorated recently, in muted and relaxing greys. A full wardrobe with security safe, a decent espresso machine, kettle and assorted coffee and tea saches were provided. Strangely, only one smal packet of biscuits and one complementary bottle of water was provided in a double room. We asked the evening receptionist for a second bottle but were told to get it from the bar (she didn't bother to come forward from the rear office area , preferring to shout from her seat at the back). Having been told at check-in, that if we required anything, the reception team would be happy to provide it, we were a bit put out by the attitude of "get it yourself".
When we returned to the room, we found that the door to the en suite did not close and the door frame was falling to pieces with the hinge screws coming adrift . It was hard to understand why this hadn't been fixed, surely the last guest would have reported it?( reception said "I'll make a note of it") Not to worry, we popped the bin behind the door and whistled!
Unfortunately, while that was manageable, the shower was not. The water buit up almost to overflowing the base. When the water finally leared, the shower bas was left with a film of skin and hair. This couldn't be cleaned of course, as the water just built up again. ( reception said " it's an ongoing problem with the drains". The toilet drained perfectly well, possibly into the same system, as did the sink!. When the shower tray water build up was agitated to assist clearing, the most awful brown sludgy mess erupted from the drain. How long it had been lurking there, or who it belonged to, God only knows. The room should not have been let , with such an obvious "ongoing" hygiene risk.
To recap. The reception/ bar/ and ground floor public areas looke fine. The upstairs and lift public areas were shabby. The room was as good as it gets. The ensuite shower and door were disgraceful. At £220 plus £12 parking for two nights, the least we expected was a good shower in the morning. The staff were efficient and helpful, except the lazy one who couldn't be bothered, she let you down. PS, How about providing a fan in your most expensive rooms, even a Travelodge manage that. How much happier we would have been ,without the ensuite problems.
Check in was easy and we proceeded to our room. The lifts (supposedly for 4-8 people were about the size of an old phone box! They looked in need of refurbishing, as did the corridor. Our room was large and almost brand new (I suppose you get more or lass what you npay for) I'm not in favour of selecting the cheapest room and expecting luxury. We paid for the best available. The furnishings, pictures and bedding etc. was first class. The view across to the pier was very acceptable, especially as the three large sash windows opened a couple of feet each. The paint on the frames was a little past it's sell by date ,but who looks at paint when the sea view is perfect. The room was very obviously decorated recently, in muted and relaxing greys. A full wardrobe with security safe, a decent espresso machine, kettle and assorted coffee and tea saches were provided. Strangely, only one smal packet of biscuits and one complementary bottle of water was provided in a double room. We asked the evening receptionist for a second bottle but were told to get it from the bar (she didn't bother to come forward from the rear office area , preferring to shout from her seat at the back). Having been told at check-in, that if we required anything, the reception team would be happy to provide it, we were a bit put out by the attitude of "get it yourself".
When we returned to the room, we found that the door to the en suite did not close and the door frame was falling to pieces with the hinge screws coming adrift . It was hard to understand why this hadn't been fixed, surely the last guest would have reported it?( reception said "I'll make a note of it") Not to worry, we popped the bin behind the door and whistled!
Unfortunately, while that was manageable, the shower was not. The water buit up almost to overflowing the base. When the water finally leared, the shower bas was left with a film of skin and hair. This couldn't be cleaned of course, as the water just built up again. ( reception said " it's an ongoing problem with the drains". The toilet drained perfectly well, possibly into the same system, as did the sink!. When the shower tray water build up was agitated to assist clearing, the most awful brown sludgy mess erupted from the drain. How long it had been lurking there, or who it belonged to, God only knows. The room should not have been let , with such an obvious "ongoing" hygiene risk.
To recap. The reception/ bar/ and ground floor public areas looke fine. The upstairs and lift public areas were shabby. The room was as good as it gets. The ensuite shower and door were disgraceful. At £220 plus £12 parking for two nights, the least we expected was a good shower in the morning. The staff were efficient and helpful, except the lazy one who couldn't be bothered, she let you down. PS, How about providing a fan in your most expensive rooms, even a Travelodge manage that. How much happier we would have been ,without the ensuite problems.
Source: tripadvisor.co.uk
In July 2021, avi n said about Burlington Hotel
didn't have the best start. Check in was 3pm, room wasn't ready until 3.30, but I didn't find it to be a big issue.
We stayed in the family room with a sea view room 312 ( in case anyone interested), you get 2 rooms (1 double bed and 1 single bed) with TV's in both rooms, shower and tea/coffee.
Location is amazing, 10 mins walk from center and 2 mins from the pier (not much to do on the pier unless you like arcade).
We didn't have breakfast or dinner at the hotel, so can't really comment on that.(£10 breakfast pp and £20 dinner pp), had amazing meal with 2 of my kids in Italian restaurant 5 mins walk from the hotel for £50 including drinks, 2 course and tip included (so do the math).
Age group at this hotel is mixed with family but, lots of old people which we didn't mind because they're just mind their business and we were out all day, so not an issue.
There was nothing special in the evenings, but they are plenty or bars and restaurants nearby.
Overall great stay, despite being worried about some of the negative reviews we booked and had a lively time, hotel bit old but not bad and friendly staff.
We stayed in the family room with a sea view room 312 ( in case anyone interested), you get 2 rooms (1 double bed and 1 single bed) with TV's in both rooms, shower and tea/coffee.
Location is amazing, 10 mins walk from center and 2 mins from the pier (not much to do on the pier unless you like arcade).
We didn't have breakfast or dinner at the hotel, so can't really comment on that.(£10 breakfast pp and £20 dinner pp), had amazing meal with 2 of my kids in Italian restaurant 5 mins walk from the hotel for £50 including drinks, 2 course and tip included (so do the math).
Age group at this hotel is mixed with family but, lots of old people which we didn't mind because they're just mind their business and we were out all day, so not an issue.
There was nothing special in the evenings, but they are plenty or bars and restaurants nearby.
Overall great stay, despite being worried about some of the negative reviews we booked and had a lively time, hotel bit old but not bad and friendly staff.
Source: tripadvisor.co.uk
In July 2021, richardcjarman said about Burlington Hotel
This was my third recent stay at a Coast and Country hotel and each provided a very comfortable stay and represented excellent value for money. This Eastbourne property was no different and I found the staff to be very helpful and attentive. My room overlooking the pier and seafront was spacious and well equipped. The three large sash windows offered splendid views and good ventilation. There was little or no noise except for the calming crash of waves.
Source: tripadvisor.co.uk
In August 2021, janmilner said about Burlington Hotel
I booked the weekend as a treat for husband from our children for his Birthday. The reviews really worried me but i thought we would make the best of it whatever. Pleasantly suprised . Room on second floor was very spacious with fantastic view of pier and promenade. Food festival on so pleanty to look at . Very clean thoughout even though bathroom was small but adequate. Staff lovely but understaffed in dining room which made for a long wait to get served. Breakfast was ok apart from sausages. Bacon and eggs cooked lovely . The lift only just fits two people without luggage . My only complaint was the only female toilet was on the ground floor down a flight of stairs or a trip in the lift if there wasn’t a queue ( which there always was ) if you were in the restaurant its quite a way to the ladies and as i have mobility issues this was a concern . But overall a lovely stay made by the fabulous setting of the hotel and the staff . We will return .
Source: tripadvisor.co.uk
In August 2021, Roger said about Burlington Hotel
Stayed here for a week it was very good room large with good bathroom water for shower and basin good temperature there was a tv coffeemaker kettle and good selection of teas in room the breakfast was one of the best in any hotel there was a good selection of fruit cerials cakes and pastrys plus the full cooked breakfast any way you like all the Staff was fantastic could not do enough to make our stay special would like to thank especially evoine Daza Anthella and all the rest of the staff
Looking forward to our return soon Thank You All
Looking forward to our return soon Thank You All
Source: tripadvisor.co.uk
In August 2021, Jackie L said about Burlington Hotel
We have visited Eastbourne many times but this was our first time at the Burlington. I'd read quite a few reviews which were positive overall. As some of the reviews had stated, the decor was indeed tired and a bit neglected in places (gaffer tape peeling off the frayed carpet on one of the stairs, which needed vacuuming and several stains on the carpet in our delux room). Check in was fairly smooth but when we got to our 'deliux' room we found that there was a pizza box (with six leftover slices in) on the top of the wardrobe and two carrier bags full of rubbish inside it. On our way out we told the receptionist and she was very apologetic and arranged to have it cleared away immediately. I know mistakes happen in busy workplaces but it would have been nice if the hotel had offered a complimentary glass of wine - or something - as a gesture to make up for the bad first impression but nothing was offered. Also, the room, which was spacious and had a fantastic sea view, was very hot (the towel rail and electric heater had been left on) and there wasn't a fan available. On the positive side, the location is great. It's just across the road from the beach, a short walk to the cliffs and has lots of bars and restaurants nearby. It's also nice and quiet during the night, unlike seafront hotels in nearby Brighton. The staff were friendly and helpful and the breakfast was nice. I know many hotels are a struggling to get back to normal and make a profit but I think this place could be lovely if a bit more attention was paid to the cleaning and maintenance of the place. On the whole, we enjoyed our stay but it wasn't worth the £312 (including parking) we paid for two nights.
Source: tripadvisor.co.uk
In August 2021, JDAVIES148 said about Burlington Hotel
Well a lovely Victorian Hotel
That is typical of the British sea side at the turn of the century
Ok so it’s not the Ritz
But hey it’s bang in the middle of one of England’s seaside
Breakfast was excellent
Dinner fabulous
The staff are overworked and working their socks
Off
They are a credit to the hotel
Thanks for a great mid week break
That is typical of the British sea side at the turn of the century
Ok so it’s not the Ritz
But hey it’s bang in the middle of one of England’s seaside
Breakfast was excellent
Dinner fabulous
The staff are overworked and working their socks
Off
They are a credit to the hotel
Thanks for a great mid week break
Source: tripadvisor.co.uk
In August 2021, Jennifer H said about Burlington Hotel
We went self drive with Shearings for a 5 days break. Don't be put off by some reviews we had a really nice time. The bedrooms were nice and clean and beds really comfy. Breakfast and evening meals were very good nice choice. Couldn't fault the staff they were all very friendly so all in all we had a lovely holiday, how some people can write such bad reviews I don't know, would advise you to see for yourself.
Source: tripadvisor.co.uk
In August 2021, ann186361 said about Burlington Hotel
We have stayed here 3 times before ,never had a problem,staff always helpful and polite,room was clean as usual food very nice will stay again .I was so surprised by the reviews on here we have never had an issue with this hotel
Source: tripadvisor.co.uk
In August 2021, Busby2013 said about Burlington Hotel
Stayed here on a Shearings coach tour. I had a single room which was o.k. but the bathroom was tiny, had to sidestep so I could close the door. However it was very clean. The towels were really fluffy and it was a bath sheet rather than a bath towel. The only criticism I have of the room was the amount I had to pay for a single supplement (over £100)!
The food was average but palatable and was served promptly. The only fault was I asked for a fruit juice for starters as I didn’t like any of what was offered and was told fruit juice was only available at breakfast!
The staff were very friendly and helpful. The remarks that were made that half the hotel had been knocked down were untrue as it was the hotel next door that had burned down two years ago. I do feel people should get their facts right before commenting. Alright the place does need a little tlc but in the present circumstances and the fact it has changed hands probably has not helped but it would not deter me from staying again
The food was average but palatable and was served promptly. The only fault was I asked for a fruit juice for starters as I didn’t like any of what was offered and was told fruit juice was only available at breakfast!
The staff were very friendly and helpful. The remarks that were made that half the hotel had been knocked down were untrue as it was the hotel next door that had burned down two years ago. I do feel people should get their facts right before commenting. Alright the place does need a little tlc but in the present circumstances and the fact it has changed hands probably has not helped but it would not deter me from staying again
Source: tripadvisor.co.uk