Federation of Small Businesses

4.9/5 based on 606 reviews
Latest Reviews
The FSB is a great support for small businesses such as mine. Not only with information but as a conduit to feed back the opinions of the small business owners back to the Government decision makers
trustpilot.com
Source: trustpilot.com
Until the Covid outbreak I haven’t had to use the FSB but was always happy to be a member ‘just in case’.
On the outbreak, like all members, I fell upon them for help and have been incredibly impressed with their work and attention to my situation.
My main contact has been with Susan Wilkinson of the FSB South West Branch and I can’t praise her enough for her help.
David Cherrington
The Shepherd’s Hut Company
trustpilot.com
Source: trustpilot.com
During the lock down we are all trying to do as best we can. I was unable to get a grant as i worked from Home as we were not registed for business rates. I had various discusions with Ray Abraham at the FSB and with his help we manged to get a grant albeit small of £ 2500.00 to a small company every little bit helps to stay afloat. Thank you. Shaun
trustpilot.com
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A great way to network and connect with other business owners and be sign posted with useful information.

Great presentation
trustpilot.com
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Great help and advice. How reassuring to know you have the FSB shoulder to shoulder with you and your business.
I could not consider not being a member going forward
trustpilot.com
Source: trustpilot.com
We have been members of FSB for around 20-years. Since the problems that we are all combating surfaced can I praise the efforts of the FSB team in Cornwall for the regular weekly `ZOOMS'. In addition their Webinars have gathered a range of top-ranking professionals from a varied background all of whom have offered wonderful experiences and advice. We have also gained new clients since these events commenced and find the new-approach by FSB rewarding and good value for the membership fee.
trustpilot.com
Source: trustpilot.com
The resources of the FSB are so deep and thorough, and the staff (both paid and voluntary) so incredibly supportive. From legal resources to webinars on useful and timely topics to workshops to referrals that have opened doors I struggled to open otherwise... the FSB has helped me move my business forward. Never more so than during the Covid lockdown. If you run a small business, you need to be an FSB member.
trustpilot.com
Source: trustpilot.com
We've been members for years because we like the campaigning element of FSB but we've never really needed them until COVID and I've been very pleased with the experience of having some help.
We were struggling to get our local authority to sort out a grant that we were definitely entitled to.
FSB intervened on our behalf and the issue was quickly resolved. It's great to feel like someone has your back at a time like this.
trustpilot.com
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Struggled to get across to local authority for many weeks- one email to Sarah from FSB and within 3 days our business got approval for rate relief and government grant!
trustpilot.com
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Needed some legal advice about Covid-19 and my business. Called
Ray Abrahams my BDM from FSB. Within 10 mins he gave me the number for the FSB legal team. Within 20 minutes I had a barrister on the phone to me.

This service would cost thousands normally but its all part of the FSB service. Thanks again Ray and team.
trustpilot.com
Source: trustpilot.com
I have been a member for many years and am the Area Lead for Cornwall (a member elected voluntary role) yet I sometimes forget how good the FSB is. One Friday evening I had a business problem and spent a very restless night worrying about it, which was stupid because the FSB has a free 24-hour legal helpline for members. I came to my senses first thing Saturday morning and phoned the helpline. 20 minutes later an expert in the area I had a problem with call back and everything was sorted. Brilliant.
trustpilot.com
Source: trustpilot.com
Outstanding start. I have been an FSB member for one month. I joined after contact through Linkedin and can't believe I didn't join 10 years ago! The resources and advice through the Portal and webinars have been invaluable, especially navigating Covid legislation and the Wiltshire Team are always accessible and helpful. In this first month, we've also been awarded a £3K Advertising Grant through the FSB, working with Mail Metro Media. I haven't even scratched the surface of the way membership resources are going to help us change the way we do business for the better in future. They're already superb. I strongly recommend you research membership if you haven't already done so!
trustpilot.com
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Hi. I have been speaking to Fsb throughout the corona virus lock down regarding business rates, rents and government grants. The gentleman I have been speaking to a Mr Matthew Jaffe has been so supportive and helpful. Could not have wished for a better service. Fsb are a brilliant organisation. I have been a member for many years and this really is the first time I felt the need for their help. Excellent
trustpilot.com
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I attended my first online networking event today hosted by Andrew Masters. Andrew is a fantastic host, he controls the room well but does so in the most friendly and kindhearted manner. It was a brilliant event, with a great variation of attendees and a very good speaker who gave clarity on thinking forward. I am a proud FSB member but also now a very happy online networking event attendee.
trustpilot.com
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I joined the FSB specifically because I knew my terms of business weren't up to scratch, due to an issue with a client not paying an invoice. I had heard they had a library of documents on their 'Legal Hub' which I thought would be really helpful.

What I hadn't realised is that my membership included a debt recovery service. It was very easy and simple to use within the first month of my FSB membership the outstanding amount was paid, which covered the cost of the membership.

Thank you FSB I get so much from more from my membership than I realised
trustpilot.com
Source: trustpilot.com
As a small business with 14 employees, COVID-19 has thrown up a great deal of challenges and we have needed advice and support at various stages. The FSB has been brilliant, Robert Downes has always been accessible, he has provided support, advice and guidance as well as at times being a reassuring voice.

In addition, the FSB benefits, such as the legal helpline has also been a big help, especially as we had a contractual dispute from a client who did not want to pay because of the pandemic. With the help of FSB we got this resolved very quickly.

I cannot recommend membership highly enough.
trustpilot.com
Source: trustpilot.com
I have been a member for many years, but never really considered too carefully "why"? When Covid-19 forced my business closed, the answer became apparent. I was hitting brick wall after brick wall, until Matt Jaffa (FSB) offered to help. Within a week he had successfully lobbied two local authorities and the mayor's office on my behalf. I have now received the financial support I require to continue trading, and hopefully to thrive in the new economy. FSB has now become an investment line item, the returns are best in class. Thank you!
trustpilot.com
Source: trustpilot.com
So impressed with both the FSB Legal and Health services. Both have been invaluable in helping me get through a business crisis. Knowing you have someone in your corner to support and help get your rights looked after has been a huge help in these difficult times. Thank you to all the superb staff who have helped.
trustpilot.com
Source: trustpilot.com
The current range of webinars have proved invaluable in navigating through the somewhat turbulent waters we, running small businesses, find ourselves in. Thank you FSB. They've cut through the morass of stuff out there to the key essentials. Also been able to give correct info to our self-employed contractors. Local Surrey support group has also been spot on and pro-active with help on rates applications etc. Certainly value for membership fee right now. Its great to know you guys are lobbying hard the powers that be and they are clearly listening.
trustpilot.com
Source: trustpilot.com
To add to the peons of praise below. I have been in business for 30 years following 20 in the Army, running my company for the last 6 and a member of FSB since we set up. I have been and am now a member of several trade associations and I have to say that during the current COVID 19 situation, one of many crises along the way(!), FSB have consistently performed the best of them all. Their advice has been timely, on the money almost literally, their lobbying and advocacy absolutely right and their service across all their departments outstanding.Their guidance has been exemplary. They have always got their members' interests front and centre of what they do. Long may in continue
trustpilot.com
Source: trustpilot.com
We've been in business for almost 20 years now and have been with the FSB from day one. They are there for us when we need them and have always given us great advice and service. Ive also got to know the Glasgow team well and have alway found them quick to reply to any questions I may have and they have always been able to help me get any business problems resolved - I have also seen the benefits first hand of many of their campaigns. Keep up the good work.
trustpilot.com
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There when I needed them!!! Have been a member for 20 years, hardly needed them, but when the chips were down they stepped up magnificently. Thank you.
trustpilot.com
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Can't thank the FSB enough in helping me with pushing matters through for my business in these hard unpredictable times. Every email was replied to and actioned. They reached out to relevant parties to help move situations on which led to positive results. Thank you so much.
trustpilot.com
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I think FSB is doing an amazing job in holding Government to account on CBILS and the many other ways they are ensuring our businesses are still around when the dust settles. FSB have ensured that some of the ‘opportunism’ from the banks in the early days have been addressed. I know you are continuing to lobby Government for more effective ways of getting funds to those businesses who desperately need it, which includes us.

Keep up the good work!
trustpilot.com
Source: trustpilot.com
I am glad I joined FSB last year as its good to know that if you need help in business there is someone out there to turn to. I have learnt more about running my business in 2020 with the terrible events and FSB have played a large and supportive role here. I am still falling between the cracks for any support for my business, but FSB have been instrumental in looking at other avenues and helping to raise awareness of small businesses like mine that require assistance. I know that in these changing times of changing government policy that FSB will help to keep updated to make informed decisions for my business.
trustpilot.com
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