The Personal Agent - Estate Agents

4.9/5 based on 2122 reviews
Latest Reviews
I just wanted to leave a Review for Others.
I quickly discovered that the Estate Agents were All very Kind, Helpful, and Patient.
Really! felt it necessary to mention several exceptional people within the Team.
Thank You! So, Much!
Sarah Goddard of the Banstead Branch. In addition, Adam of the Epsom Branch.
You Both made the experience of purchasing a Home less stressful.
Once Again! Thank You!
trustpilot.com
Source: trustpilot.com
Having been looking for a new home since 2019 and viewing over 40 properties, i've dealt with my fair share of Estate Agents.

The Personal Agent is by far the best company i have had the pleasure of dealing with.

All the people at The Personal Agent, have been transparent, honest, professional and have added empathy when we haven't been successful in our offers.

If your looking for an agency who are different from the rest, i highly recommend.

Keep being a breath of fresh air! A*
trustpilot.com
Source: trustpilot.com
Prompt and good service and responses. Followed through with dilatory legals. Efficient planning of viewing days and their execution. Would highly recommend.
trustpilot.com
Source: trustpilot.com
Our sale was looked after by Adam Latter from the Epsom branch. The service provided by Adam was brilliant from start to finish; keeping us informed about progress of the sale and chasing solicitors who were not as efficient as him!
We would definitely use The Personal Agent, and Adam in particular, again.
google.com
Source: google.com
Adam at the Personal Agent was a really good communicator and helped with the exchange and completion really well
google.com
Source: google.com
Good communication and helpful throughout the selling process
trustpilot.com
Source: trustpilot.com
Our sale was looked after by Adam Latter from the Epsom branch. The service provided by Adam was brilliant from start to finish; keeping us informed about progress of the sale and chasing solicitors who were not as efficient as him!
We would definitely use The Personal Agent, and Adam in particular, again.
trustpilot.com
Source: trustpilot.com
This is the second time we have used Personal Agent to sell a property and on both occasions they have delivered a highly professional service from start to finish and we would have no hesitation in commending them to our family & friends.
The initial valuation by Richard Digance was well informed and ensured the property was appropriately priced and we were kept fully updated by the Sales Team (and through their online dashboard) on the viewings booked.
There were 5 properties in the chain and we could not speak more highly of the service we received from Sarah Goddard, Sales Progressor, to liaise with the rest of the estate agents and the solicitors in the chain to move the sale forward to a conclusion. There were a number of complications and communication issues further down the chain and Sarah took steps to ensure everyone clearly understood what the issues were and the need for pace to meet a mortgage drawdown deadline of one party lower down the chain. In our opinion Sarah’s combination of experience, tenacity and establishing and maintaining clear lines of communication was a critical enabler to the sale finally getting over the line.
trustpilot.com
Source: trustpilot.com
Chris was really helpful and cooperative. He was very patient and answered all my questions. I would highly recommend him.
trustpilot.com
Source: trustpilot.com
The level of service I received was fantastic and this wasn’t a easy conveyance,I would definitely buy and sell with these guys again.
trustpilot.com
Source: trustpilot.com
Excellent support and guidance from Richard and the team. Very professional and patient. Many thanks
trustpilot.com
Source: trustpilot.com
I would like to thank you and Richard and the team for all the help that you have given us in a time that is probably far more challenging for you than it is for us! Please pass on our thanks to them. We have greatly appreciated your personal thoughtfulness and understanding, and all you have done to try and make this sale happen. However we do feel that we have made the right decision for the current situation, and as and when things improve we shall certainly come back to you.
google.com
Source: google.com
They got several viewings in the first few days and after we accepted an offer they kept us informed every step of the way. The guys there were very knowledgable. Highly recommend them.
trustpilot.com
Source: trustpilot.com
Chris has been exceptionally helpful and very efficient, always there if we have any questions and explained everything in detail. We’re very happy with his service.
trustpilot.com
Source: trustpilot.com
My experience with the Personal agent was excellent. Chris Sweby what is extremely helpful and prompt in his revert always.
I would definitely recommend the estate agents to my friends.
It was a smooth and easy transition.

Thank you
trustpilot.com
Source: trustpilot.com
As we are just about to complete on Bracken Path I would just like to say how well your team dealt with it. Of particular note is Ray – who’s input was intrinsic to dragging it over the line during these currently tumultuous times!

He never once failed to call me back when he promised to (I have literally never experienced this in any service industry let alone Estate Agency) , he utilised his contacts to gee-along other parties in the chain when frankly he could have just shrugged his shoulders and said “not really for me to get involved with” and I know he has supported my buyer, who is very inexperienced with property transactions, to move things along.

Anyway, this is not my first rodeo when it comes to buying and selling property (the first BTL I ever got was via the Personal Agent about 12 or 13 years ago!) and Rays work is the best I have experience – top marks….

In fact, he was so good at insuring he ensured the personal/human touch through calling rather than just firing-off emails that I don’t have his direct email address!
trustpilot.com
Source: trustpilot.com
As we are just about to complete on our property I would just like to say how well your team dealt with it. Of particular note is Ray – who’s input was intrinsic to dragging it over the line during these currently tumultuous times!

He never once failed to call me back when he promised to (I have literally never experienced this in any service industry let alone Estate Agency) , he utilised his contacts to gee-along other parties in the chain when frankly he could have just shrugged his shoulders and said “not really for me to get involved with” and I know he has supported my buyer, who is very inexperienced with property transactions, to move things along.

Anyway, this is not my first rodeo when it comes to buying and selling property (the first BTL I ever got was via the Personal Agent about 12 or 13 years ago!) and Rays work is the best I have experience – top marks….

In fact, he was so good at insuring he ensured the personal/human touch through calling rather than just firing-off emails that I don’t have his direct email address!
google.com
Source: google.com
Professional agents with guiding info as & when
trustpilot.com
Source: trustpilot.com
Very good professional service
google.com
Source: google.com
Adam was just brilliant!
google.com
Source: google.com
Our experience with Personal Agent was great. Our home buy was looked after by Adam Latter from Epsom branch of the personal agent. He kept us informed about progress of the sale and in some instances even chased the solicitors on our behalf. Overall the experience from the agency was pretty good.
trustpilot.com
Source: trustpilot.com
We were impressed from the start by the professional manner of George, manager at the Banstead branch, and our decision to go with The Personal Agent over and above other agencies, was an easy one.
We were given very good advice surrounding the marketing of our property which sold extremely quickly. George and the rest of the staff then regularly kept us up to date on progression right up to the point of completion.
We have been extremely satisfied with the service we have received and would definitely recommend The Personal Agent if you are looking for a reliable and professional estate agency.
trustpilot.com
Source: trustpilot.com
Adam has been incredibly helpful. Always super quick at replying and has just made the house hunting process so much easier for me!
google.com
Source: google.com
We engaged the Personal Agent to sell our property. We received a first class service from Sarah, Richard, Morgan, Chris and team and would highly recommend them.
google.com
Source: google.com
Both Chris and Ronnie are very responsive and clear in their communications. Everything we have done with the team at Personal Agent has been professional and smooth. So far, the tenants they have helped secure have been happy with the service they received from PA and they have proved to be good tenants for us.
trustpilot.com
Source: trustpilot.com
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Latest Feedback

In October 2016
Guy S said

Andrew is an excellent communicator with a good knowledge about the product he is selling. Strong commercial acumen and I would highly recommend him to anyone buying or selling a house in the area