In previous Top Tip Tuesdays, we have spoken about the importance of not only answering calls, but also the importance of getting back to enquiries quickly. ⏲️
Well, there is now a tool that can help you master getter back to people quickly with very little effort required to implement it - (it can be set up in less time than it takes to have your lunch!).
It’s called Response iQ and it sits on your website or sales page and it lets people request an instant call-back (in 27 seconds!)
It works by triggering a call to you as soon as someone requests an instant call back. When you answer, it connects you through to the person who requested the call.
Pretty clever eh!
🔺You’ll know it’s a “Response iQ” request because it shows up on your phone display “NEW LEAD – RESPONSE IQ” and/or when you answer the phone you’ll hear a pre-recorded voice telling you:
🔺 “You have a new lead, press 1 to be connected”.
🔺 At that point, press 1 and it’ll automatically dial the person who has requested the call back.
One of two things will then happen:
1: They don’t answer - so you leave a voicemail letting them know you’ve called back within 27 seconds as requested and leave your number for them to call you back.
2: They answer and you can let them know who you are and where you’re calling from and say you’re calling back within 27 seconds as requested.
(pause for their inevitably amazed reaction that you were so fast to respond)
And then ask them how you can help and what questions they have and take it from there.
You can find out more at https://responseiq.com/. They offer a free trial so you can try it and see the value of making sure you always speak to the people that want to speak to you in less than 30 seconds! 👍
If you have any questions get in touch via epsom@thebestof.co.uk / 01737 350 079
