Local Reviews
In June 2021, Yousef Salehizadeh said about The Personal Agent - Estate Agents
after dealing with 4-5 agency in London , i can confirm that the Personal Agent Epsom is the Best Agent in All London , They are True Pro
Source: google.com
In June 2021, Spiros Trivyzas said about The Personal Agent - Estate Agents
I want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.
Source: google.com
In June 2021, Josephine Hardy said about The Personal Agent - Estate Agents
I have been a client for a number of years of The Personal Agent as a landlord. They have always been very professional, friendly and efficient both in property management and finding good quality tenants, particularly Katie whom I mainly deal with on the property management side. I would thoroughly recommend them.
Source: google.com
In June 2021, Andrew Oxley-Wilson said about The Personal Agent - Estate Agents
I felt the communication was excellent and was kept up-to-date on the process and managed very well during COVID. This being my first chain selling and buying was made more seamless.
Source: google.com
In June 2021, Javed Mirza said about The Personal Agent - Estate Agents
I selected The Personal Agent based on the presentation Andrew Burn made to me. Excellent sales pitch and the follow through did not disappoint.
The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best.
Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors.
Thank you!
The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best.
Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors.
Thank you!
Source: google.com
In June 2021, ann thomalla said about The Personal Agent - Estate Agents
Sarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.
Source: google.com
In July 2021, Seung-ki Baek said about The Personal Agent - Estate Agents
Selling property with Personal agent was really easy and comfortable.
Especially Ren. He updated progress every week and very fast respond.
So happy and recommend 100%
Thank you so much.
Especially Ren. He updated progress every week and very fast respond.
So happy and recommend 100%
Thank you so much.
Source: google.com
In July 2021, Grace Davies said about The Personal Agent - Estate Agents
Ren was absolutely great. After various set backs & hold ups with my sale, she was responsive and efficient in following up on all queries and communication. I am sure things wouldn’t have progressed anywhere near as quickly without her input
Source: google.com
In July 2021, Ali Zandieh said about The Personal Agent - Estate Agents
As a buyer I'm happy with their service and them being professional and supportive
Source: google.com
In July 2021, Aidan Humphries said about The Personal Agent - Estate Agents
We have dealt with the Personal Agent on a couple of occasions and have mixed feelings about their service. We let our flat through them and the lettings team were absolutely brilliant, they were very responsive, very proactive and found us a great tenant paying £100 pcm more than another agent valued our flat for and £150 more than a similar flat in the building that had recently been let by another agent. I would highly recommend them over any other letting agent in the area. We then decided to sell the flat and again the sales team were brilliant, were responsive, kept us fully up to date, generated plenty of viewings and found us an investor who has bought the flat with the tenants in place at a price we were happy with.
Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.
Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.
Source: google.com