How Our Services Have Evolved Over Two Decades

Twenty years ago, IT support looked very different to how it does today. When our company first started in 2007, businesses relied on a reactive approach, waiting for something to go wrong before calling the helpdesk for support. Fast forward to today, and the industry has undergone a complete transformation. Technology has advanced at an unbelievable pace, and with it, the way we deliver IT services has had to evolve dramatically.

Then: A Reactive Approach

In our early days, IT support was largely based on a break-fix model. Businesses would reach out when they encountered an issue, and we would step in to resolve it. There was little long-term planning, and proactive monitoring was not yet the standard. Most IT support was reactive, with minimal preventative maintenance, and the focus was primarily on maintaining on-premises infrastructure rather than cloud-based solutions. The businesses we encountered rarely had roadmaps for future IT development, account plans, or strategic technology growth plans.

Now: A Proactive, Strategic, and Secure Approach

Today, IT support isn’t just about fixing problems, it’s about preventing them. Beyond this, it’s about helping businesses grow, wow their clients, and stay ahead of competitors. Businesses require a fully managed, forward-thinking service that ensures their technology is not only operational but also aligned with their long-term goals. With this in mind, our approach has evolved to include:

• Comprehensive account plans and roadmaps – We work closely with clients to create tailored IT strategies that support business growth.
• Live reporting and dashboards – Clients have real-time insights into system performance, security, and support metrics.
• Continuous feedback – Every support ticket is followed up with client feedback to ensure quality service.
• Security-first approach – With the rise of cyber crime, we implement rigorous security measures, including regular monitoring, patching, and security recommendations.
• Expertise in financial services technology – Our in-depth knowledge of regulatory requirements ensures IT solutions align with compliance needs.
• Proactive support and monitoring – We identify and resolve potential issues before they impact operations.
• Cloud support – Businesses have transitioned from on-premises servers to cloud-based infrastructure, requiring new expertise and management.
• Consultancy and strategic IT planning – IT is now a key driver of business success, requiring expert guidance.
• 24/7 monitoring – Always-on monitoring ensures any threats are identified so businesses can remain operational at all times.

The Growing Complexity of IT

The rapid pace of technological change means that businesses need more sophisticated IT support than ever before. With cyber risk at an all-time high, businesses require advanced cyber security strategies, user awareness training, and cyber certifications. As hybrid work is now the mainstream, IT support needs to include remote access solutions, collaboration tools and work-from-anywhere policies. Huge advancements in AI, data and automation require IT support teams to stay on the ball with technology updates, so they can integrate and manage them effectively. On top of this, IT support has expanded to include sophisticated network management, endpoint security, and application control.

Twenty years ago, IT support was about fixing problems when they arose. Today, it’s about preventing issues, enabling growth, and driving business success. At Resolution IT, we have adapted and evolved to ensure our clients receive world-class IT support tailored to their needs. With a proactive, security-first approach, we continue to help businesses navigate the complexities of modern IT, ensuring they stay ahead in an ever-changing digital world.

To discover IT as it should be, get in touch with us for a free consultation.