Local Reviews
In August 2022, Ngaire1234 said about Duke of Richmond Hotel
Overall an enjoyable stay but many improvements required. Restaurant staff - some of the staff service was slow and indicated. When my mum mentioned her scrambled eggs at breakfast had shell in them she got no apology, the waitress just took the plate away and didn’t offer to replace the food.
Generally no anticipation of customer need.
Restaurant chairs need rubber stoppers on the bottom of the feet as they are extremely noisy.
Sounding proofing in room 111 was terrible. I could hear the person in the room above me scraping the floor with their chairs at 3.00am four nights in a row.
Pool - strong smell of petrol when you are using the sunbed next to the wall to the right of the spiral staircase.
Lovely pool but water temperature should have been set a few degrees lower in anticipation of the very hot weather.
Overcharged by taxi driver for taxi to airport. Hotel reception could have warned us that rates are greater at weekends.
Reception were helpful in trying to source a facial.
Guernsey is a lovely island but very expensive. We found a lovely Italian restaurant in St Peter Port with very reasonable prices as hotel was very expensive to eat at every night.
Housekeeping- no turndown service in the bedrooms which was surprising for a 4 star hotel.
Saucers to the cups were dirty in my room and housekeeping stuff left their cleaning fluid and cloths in my room - sloppy service and lack of attention to detail.
I noticed some other reviewer mentioned the “Wilted Carnation” - would agree with that.
Maybe the owner of the group should come at stay as a mystery guest to see exactly what sort of service is being provided in the restaurant.
I have a background of working in hotels in London at 5 star level and this hotel was somewhat disappointing.
Generally no anticipation of customer need.
Restaurant chairs need rubber stoppers on the bottom of the feet as they are extremely noisy.
Sounding proofing in room 111 was terrible. I could hear the person in the room above me scraping the floor with their chairs at 3.00am four nights in a row.
Pool - strong smell of petrol when you are using the sunbed next to the wall to the right of the spiral staircase.
Lovely pool but water temperature should have been set a few degrees lower in anticipation of the very hot weather.
Overcharged by taxi driver for taxi to airport. Hotel reception could have warned us that rates are greater at weekends.
Reception were helpful in trying to source a facial.
Guernsey is a lovely island but very expensive. We found a lovely Italian restaurant in St Peter Port with very reasonable prices as hotel was very expensive to eat at every night.
Housekeeping- no turndown service in the bedrooms which was surprising for a 4 star hotel.
Saucers to the cups were dirty in my room and housekeeping stuff left their cleaning fluid and cloths in my room - sloppy service and lack of attention to detail.
I noticed some other reviewer mentioned the “Wilted Carnation” - would agree with that.
Maybe the owner of the group should come at stay as a mystery guest to see exactly what sort of service is being provided in the restaurant.
I have a background of working in hotels in London at 5 star level and this hotel was somewhat disappointing.
Source: tripadvisor.co.uk
In August 2022, Maria Gallienne said about Trafalgar Travel
Always always very helpful and knowledgeable.
Source: google.com
In August 2022, Mervyn G said about Saltwater
Well we’ve been once before, read the reviews and….we weren’t disappointed, it’s still great and deserves the top marks. Innovative menu with a choice of fish of the day, which was just great. Friendly and efficient staff and no long waits, despite being fully booked.
Source: tripadvisor.co.uk
In August 2022, TiaMariaMum5 said about St Pierre Park Hotel
This would have been at least a four star review - the staff were all extremely pleasant and the hotel itself was well kept, despite there being not much in the way of frills. Our stay was spoiled, however, by the arrival on our corridor of a large group of teenage boys (competing in some kind of sports event) for several nights, meaning constantly slamming doors and noise until late - more like being in a frat house than a resort hotel. The receptionist sent up a manager when we complained, but it made no difference. If you're looking for a peaceful, restful holiday you might want to consider somewhere smaller as St Pierre Park is a sizeable hotel that clearly takes large group bookings.
Source: tripadvisor.co.uk
In August 2022, Jackie Harrison said about St Pierre Park Hotel
A short stay in July and I cannot fault anything.
I was a single traveller and initially was put in a room with a connecting door. Not ideal but the occupants next door and I said hello in the corridor and all was ok. That was until change over and my new 'neighbours' decided to try the door!
I spoke with the Duty Manager (a wonderful man) and was moved immediately. The only room available was a deluxe and I was not charged extra for the reminder of my stay.
Both rooms I had were absolutely fine. Both were more than adequate; hairdryer, iron/board, fridge, tea/coffee, hot chocolate, water still & sparkling, bathroom was huge with wonderful smelling toiletries. Both had view's of the grounds.
The only difference in the rooms were that the deluxe had air conditioning, a coffee machine, dressing gowns and slippers.
House keeping staff were friendly, a morning 'hello' and extremely helpful.
I only had breakfast at the hotel and again the teams were fantastic. As a single traveller they try and sit you near the window so you don't feel your in a goldfish bowl! Very thoughtful. One morning I wanted to take breakfast to go, a wonderful waiter fetched a container so I could 'grab & go'!
Didn't use the pool but did use the gym. It's a little out dated and could do with an overhaul but I could still manage a workout.
I use to live on Guernsey so know of the hotel over many years. Having now stayed there as a guest, would I recommend, definitely
I was a single traveller and initially was put in a room with a connecting door. Not ideal but the occupants next door and I said hello in the corridor and all was ok. That was until change over and my new 'neighbours' decided to try the door!
I spoke with the Duty Manager (a wonderful man) and was moved immediately. The only room available was a deluxe and I was not charged extra for the reminder of my stay.
Both rooms I had were absolutely fine. Both were more than adequate; hairdryer, iron/board, fridge, tea/coffee, hot chocolate, water still & sparkling, bathroom was huge with wonderful smelling toiletries. Both had view's of the grounds.
The only difference in the rooms were that the deluxe had air conditioning, a coffee machine, dressing gowns and slippers.
House keeping staff were friendly, a morning 'hello' and extremely helpful.
I only had breakfast at the hotel and again the teams were fantastic. As a single traveller they try and sit you near the window so you don't feel your in a goldfish bowl! Very thoughtful. One morning I wanted to take breakfast to go, a wonderful waiter fetched a container so I could 'grab & go'!
Didn't use the pool but did use the gym. It's a little out dated and could do with an overhaul but I could still manage a workout.
I use to live on Guernsey so know of the hotel over many years. Having now stayed there as a guest, would I recommend, definitely
Source: google.com
In August 2022, David S said about Firstcall
Firstcall recruitment is absolutely the best! the helped me secure a job with visa sponsorship in the UK!! Marcel and Josiah are such great people!! I definitely recommend!
Source: thebestof.co.uk
In August 2022, Kevin R said about St Pierre Park Hotel
Great location, beautiful gardens, locality to Golf 19 and restaurant. The breakfast was superb and the staff were very attentive and friendly. Easy drive into St Peter Port, with lots of on-site parking. Health club and spa included, with dedicated family times. Our family room had lots of space.
Source: tripadvisor.co.uk
In August 2022, Haylesbeth said about Duke of Richmond Hotel
Upon arrival at the hotel we were greeted by Beth who was so upbeat, happy & knowledgeable of the area, she is a fantastic person to be on front desk as the 1st person we met left a great impression. We went to our room and were overawed...the size, the comfort, the little touches were just amazing. I went in the pool that evening & enjoyed lounging in the room.
Following morning we went to breakfast...again WOW...an amazing spread if every continental item you could require all set out beautifully, the staff were very attentive, happy, smart & professional, the food was to die for & we were spoilt for choice!! As we left restaurant/hotel we were wished a good day by all staff.
On arrival back last night again staff were lovely...it was Nellie on front desk this time, very pleased to see us & interested in our day, another swim was had & loved time in our room which was beautifully clean with every amenity we need (especially plug sockets by both beds which is great as we have CPAP machines).
Another Breakfast was again outstanding, all beautifully set out & staff wonderful.
On arrival back this afternoon Nellie & Emma greeted us & helped with all our queries re: luggage labels, taxis & Sark ferry...they were extremely helpful, lovely & very personable.
We had a lovely relaxed evening as we'd walked miles
This morning we were sad to be leaving & after another great breakfast with amazing service we were bid farewell by all staff.
Highly Recommend this hotel
Following morning we went to breakfast...again WOW...an amazing spread if every continental item you could require all set out beautifully, the staff were very attentive, happy, smart & professional, the food was to die for & we were spoilt for choice!! As we left restaurant/hotel we were wished a good day by all staff.
On arrival back last night again staff were lovely...it was Nellie on front desk this time, very pleased to see us & interested in our day, another swim was had & loved time in our room which was beautifully clean with every amenity we need (especially plug sockets by both beds which is great as we have CPAP machines).
Another Breakfast was again outstanding, all beautifully set out & staff wonderful.
On arrival back this afternoon Nellie & Emma greeted us & helped with all our queries re: luggage labels, taxis & Sark ferry...they were extremely helpful, lovely & very personable.
We had a lovely relaxed evening as we'd walked miles
This morning we were sad to be leaving & after another great breakfast with amazing service we were bid farewell by all staff.
Highly Recommend this hotel
Source: tripadvisor.co.uk
In August 2022, SAN said about St Pierre Park Hotel
Just arrived home from a lovely break on Guernsey. Our stay at St Pierre Park was brilliant. The reception staff were so helpful and friendly and assisted us with booking taxis and reserving tables at the restaurant. The catering team were very efficient and friendly, stopping to chat and remembering us from one day to the next. The buffet breakfast has a wonderful selection. The bar staff were also fantastic, attentive but not intrusive and we had a marvellous afternoon tea during our stay and sampled a very reasonably priced bar snack.
The hotel grounds and bedrooms are all immaculately kept. Clean, tidy and in good order. The chambermaids and grounds staff should be very proud of themselves. We were also delighted that the duty manager of the hotel was very visible, took time to chat to guests and made us feel very at home.
There is a good bus service just outside the hotel, so it’s very easy to get into town.
We loved our time at the hotel and didn’t get chance to sample the spa or pool sadly. We will definitely be back. Thank you so much to all involved!
The hotel grounds and bedrooms are all immaculately kept. Clean, tidy and in good order. The chambermaids and grounds staff should be very proud of themselves. We were also delighted that the duty manager of the hotel was very visible, took time to chat to guests and made us feel very at home.
There is a good bus service just outside the hotel, so it’s very easy to get into town.
We loved our time at the hotel and didn’t get chance to sample the spa or pool sadly. We will definitely be back. Thank you so much to all involved!
Source: tripadvisor.co.uk
In August 2022, Zoe T said about Travel Counsellors - Nicki Harrison
Nicki is so friendly & helpful I would definitely recommend her to my friends & family. She really goes above & beyond to make sure the holiday is enjoyed by all. My holiday was a 3-centre holiday which isn’t the easiest to organise but Nicki ensured it all went smoothly.
Source: thebestof.co.uk