Local Reviews
In September 2016, Lady V said about St Pierre Park Hotel
Have just returned from Guernsey after a 6 night break. Booked the St Pierre Park on a b&b basis.
Lots of choice at breakfast to suit all tastes. Staff polite, friendly, and welcoming.
Lovely room with a balcony and table with two chairs so we could both sit outside. Room overlooked the gardens. We were on the ground floor, otherwise known as reception level. There were bedrooms on the level below, on the garden side of the hotel due to the hillside location. Room was quiet even though there were functions taking place during our stay.
Extensive bar menu with food served from breakfast right through to 11.00 p.m.
This hotel is about 1 mile outside of St Peter Port but is on a good bus route on the main east/west route across the island.
I would have no hesitation in recommending this hotel, and would certainly book again if I return to Guernsey in the future.
Lots of choice at breakfast to suit all tastes. Staff polite, friendly, and welcoming.
Lovely room with a balcony and table with two chairs so we could both sit outside. Room overlooked the gardens. We were on the ground floor, otherwise known as reception level. There were bedrooms on the level below, on the garden side of the hotel due to the hillside location. Room was quiet even though there were functions taking place during our stay.
Extensive bar menu with food served from breakfast right through to 11.00 p.m.
This hotel is about 1 mile outside of St Peter Port but is on a good bus route on the main east/west route across the island.
I would have no hesitation in recommending this hotel, and would certainly book again if I return to Guernsey in the future.
Source: tripadvisor.co.uk
In October 2016, Ruy L said about St Pierre Park Hotel
We stayed for 8 days and it has to be said that the facilities are first class and the chef outstanding.
However, with all the best intentions of the management (and Daniel was exceptional) the service was often utterly miserable as were most of the younger staff (with one or two notable exceptions..well done Tim)
From the off, every meal, whether it was in the bar or the restaurant, was delivered at snails pace and on one occasion, having spent nearly two hours getting to the point of the cheese board which was being presented to us as an apology for the slow service the night before, when it had not arrived in 25 minutes, we gave up and left for our room.
The next evening the complimentary cheese board did arrive in good time......but they charged us for it. (Great cheese board though!)
Breakfast on the first day and it took nearly 40 minutes and two reminders for kippers only to be told the chef was rather busy preparing for a wedding! (Did I want to know that?)
Having said that, every one of the meals we had was exceptional and that included room service, the terrace and the pavilion.
I have to say also that the better wines (particularly the 2000 Clarets) were excellent value and made the long waits for the food bearable.
With a leisure centre to die for, a 9 hole golf course and tennis courts all there, one is not going to be short of games and being pampered.
I'd certainly stay here again and I have no doubt the service will improve but when I am eating in the terrace bar with 6 other groups all having to listen to some very loud South African guests and their child, it is no wonder people started to wander out when four waiters and bar staff found more entertainment in chatting amongst themselves than serving us our meals and drinks.
When I say the food was exceptional I really do mean it. The menu seems simple but trust me that even a lamb steak was outrageously good with marvellous attention to the sides which are normally an afterthought these days but each one we tried was cooked to perfection and with imagination. I don't eat pork but the rack of ribs was so good that I went for that option on two occasions.
The older staff were just better and knew their job well and with a myriad of problems creeping in as our stay went on, we learned to approach the grey hairs to get things sorted.
The great weakness (and probably the only one) in the culinary arena was that the bread was awful both at dinner and breakfast and something needs to be done about this. Square flat pack toast and rubbish rolls with a fine meal are a travesty and the almost arrogant attitude of the breakfast waiters when we asked them to slice a granary loaf to make wedgy brown toast became quite a laughable experience over the week.
And I think that summed up the stay really. It is a fantastic place that will need much updating in the rooms over the next couple of years but the experience was spoiled by too many staff who did not want to be serving us (and it showed) and frankly did not have a clue how to go about it in the first place.
Too many camps and not enough communication and competence.
I look forward to an improvement for our next stay and let us be clear that overall, this place gets my vote over all other hotels I have experienced on Guernsey.
It would just be better to see a bit more attention to our simple needs (mainly to be fed before we die of starvation) and to feel that all the staff are Working as a team with some sense that they are enjoying the job.
I have to go for excellent because the truth is that everything apart from the service was damned good and with a week or more to while away the time you can live with this but if I had been staying one or two nights I think I would have been crawling up the walls and my overall mark would not be so generous.
However, with all the best intentions of the management (and Daniel was exceptional) the service was often utterly miserable as were most of the younger staff (with one or two notable exceptions..well done Tim)
From the off, every meal, whether it was in the bar or the restaurant, was delivered at snails pace and on one occasion, having spent nearly two hours getting to the point of the cheese board which was being presented to us as an apology for the slow service the night before, when it had not arrived in 25 minutes, we gave up and left for our room.
The next evening the complimentary cheese board did arrive in good time......but they charged us for it. (Great cheese board though!)
Breakfast on the first day and it took nearly 40 minutes and two reminders for kippers only to be told the chef was rather busy preparing for a wedding! (Did I want to know that?)
Having said that, every one of the meals we had was exceptional and that included room service, the terrace and the pavilion.
I have to say also that the better wines (particularly the 2000 Clarets) were excellent value and made the long waits for the food bearable.
With a leisure centre to die for, a 9 hole golf course and tennis courts all there, one is not going to be short of games and being pampered.
I'd certainly stay here again and I have no doubt the service will improve but when I am eating in the terrace bar with 6 other groups all having to listen to some very loud South African guests and their child, it is no wonder people started to wander out when four waiters and bar staff found more entertainment in chatting amongst themselves than serving us our meals and drinks.
When I say the food was exceptional I really do mean it. The menu seems simple but trust me that even a lamb steak was outrageously good with marvellous attention to the sides which are normally an afterthought these days but each one we tried was cooked to perfection and with imagination. I don't eat pork but the rack of ribs was so good that I went for that option on two occasions.
The older staff were just better and knew their job well and with a myriad of problems creeping in as our stay went on, we learned to approach the grey hairs to get things sorted.
The great weakness (and probably the only one) in the culinary arena was that the bread was awful both at dinner and breakfast and something needs to be done about this. Square flat pack toast and rubbish rolls with a fine meal are a travesty and the almost arrogant attitude of the breakfast waiters when we asked them to slice a granary loaf to make wedgy brown toast became quite a laughable experience over the week.
And I think that summed up the stay really. It is a fantastic place that will need much updating in the rooms over the next couple of years but the experience was spoiled by too many staff who did not want to be serving us (and it showed) and frankly did not have a clue how to go about it in the first place.
Too many camps and not enough communication and competence.
I look forward to an improvement for our next stay and let us be clear that overall, this place gets my vote over all other hotels I have experienced on Guernsey.
It would just be better to see a bit more attention to our simple needs (mainly to be fed before we die of starvation) and to feel that all the staff are Working as a team with some sense that they are enjoying the job.
I have to go for excellent because the truth is that everything apart from the service was damned good and with a week or more to while away the time you can live with this but if I had been staying one or two nights I think I would have been crawling up the walls and my overall mark would not be so generous.
Source: tripadvisor.co.uk
In October 2016, Gorggirl123 said about St Pierre Park Hotel
From start to finish, this hotel was lovely. The girls on reception were lovely and very accommodating. The staff in the terrace bar were so friendly and welcoming and went over and above to ensure a pleasant experience. Our room was a decent size and even had space for a cot with a lovely view looking over the green. The room was very clean and didn't want for anything and came with a decent sized bathroom, tea/coffee, desk, TV, mini fridge etc. The swimming pool and other facilities were fantastic and catered for both families (allotted times) as well as everyone else. As a first trip away within 11-month old I had concerns about affecting the experience of others but I must admit that I never once felt any issue with bringing my little girl anywhere in the hotel. I cannot commend them enough, in particular those working in the terrace bar. It was a wonderful experience and a wonderful stay. We will be back
Source: tripadvisor.co.uk
In April 2017, cltboy said about St Pierre Park Hotel
We booked a couple of rooms for a long weekend and my wife and I ended up on the first floor above reception. The rooms were comfortable and clean. We had a separate table and a couple of chairs as well as a balcony .There is a fridge for personal use as well as a couple of complimentary bottles of mineral water. The free Wi-Fi was pretty good and seemed to work throughout the hotel including the spa.
Breakfast is a very standard UK buffet with a pretty good choice of hot and cold. There are other items that you order at no extra charge. These include pancakes, kipper and soft boiled eggs. We found the service to be a little bit slow at breakfast especially when the hotel were entertaining a hockey club.
The bar area is quite big but can be divided into 2 which allows the hotel to separate standard guests with those attending a function. This happened whilst we were there and did help. The service was pretty good and there do offer a range of food and snacks.
The grounds incorporate a small lake tennis courts and a small ‘crazy golf course – although the latter needs a bit of love and affection. There is also a spa which offers the normal range of treatments, a gym, a separate weights room and a good size pool. We spent a happy afternoon lazing around the pool during our stay.
Just a couple of points to mention. If you out on the balcony your neighbouring guests can clearly hear every word. A bit annoying if you want a lie in but your neighbours are up bright and early. Similarly we could clearly hear the TV and phone in the next door room.
All in all a solid 4 star but the fixtures and fittings are shwoing their age and look a bit dated
Breakfast is a very standard UK buffet with a pretty good choice of hot and cold. There are other items that you order at no extra charge. These include pancakes, kipper and soft boiled eggs. We found the service to be a little bit slow at breakfast especially when the hotel were entertaining a hockey club.
The bar area is quite big but can be divided into 2 which allows the hotel to separate standard guests with those attending a function. This happened whilst we were there and did help. The service was pretty good and there do offer a range of food and snacks.
The grounds incorporate a small lake tennis courts and a small ‘crazy golf course – although the latter needs a bit of love and affection. There is also a spa which offers the normal range of treatments, a gym, a separate weights room and a good size pool. We spent a happy afternoon lazing around the pool during our stay.
Just a couple of points to mention. If you out on the balcony your neighbouring guests can clearly hear every word. A bit annoying if you want a lie in but your neighbours are up bright and early. Similarly we could clearly hear the TV and phone in the next door room.
All in all a solid 4 star but the fixtures and fittings are shwoing their age and look a bit dated
Source: tripadvisor.co.uk
In April 2017, Soph2212 said about St Pierre Park Hotel
Such an amazing hotel! We spent four nights at St. Pierre Park and can't wait to go back again! The staff were all very friendly and always willing to go the extra mile to help e.g. offering us a lift to the airport instead of having to pay a taxi fare - being students on a budget this was very much appreciated! The spa and pool were great and the food was excellent! We would highly recommend this hotel!
Source: tripadvisor.co.uk
In April 2017, Mel51e said about St Pierre Park Hotel
14 of us travelled to Guernsey to spend some quality time together after a stressful year.
The youngest in our party was 16 and the oldest 70+
We chose this hotel primarily for its location and facilities. We have stayed many times over the years but had stopped coming because it became a bit unloved and other hotels on the island were more attractive.
The hotel has clearly had some investment particularly noticeable in the spa. This was always good but Handpicked Hotels have put their signature stamp on it and now it's excellent. The pool is warm, experience showers work well, steam and sauna great. I particularly like that the sauna has glass walls looking over the lake as they can feel a bit claustrophobic. The outside jacuzzi works well although you have to be brave to run out to it and back!
The Victor Hugo restaurant in years gone by was superb and a real treat to go to. Sadly, this let us down and we only ate there on the first night.
The terrace bar is excellent and has a great selection of drinks including cocktails. We didn't eat there but lots of people did and the food looked great. Good selection of board games including monopoly and scrabble. I wish I'd known this as we brought ours with us...
Breakfast quality was great. Nothing was missing and I particularly liked the smoothie option, beetroot and raspberry most days. My only complaint here would be that the staff are sometimes slow to bring tea and coffee and clear plates.
The grounds are superbly kept and a pleasure to walk round or sit and admire. The children were able to play football, tennis and golf which kept them busy and off their phones! The lake is stunning.
Wifi is excellent, good speeds for what we needed which was a little google searching and keeping in touch with home.
We were a little disappointed with our room. We had specifically requested interconnecting rooms on our booking as our adult son has special needs. I was surprised to be charged an additional forty pounds for this on arrival. The room was certainly not an upgrade to the original one offered in size or quality.
Despite this, our room was clean and well equipped and even had a fridge which was an excellent bonus. The views over the tennis court and hot tub were good although the balcony was tiny and really the chair and table provided were unnecessary as there was really only room to stand.
Finally, the staff were great. Very polite and friendly. Jasmine gave an excellent facial and the reception staff were exceptionally helpful.
Overall we had a few hiccups. What was important though was the staff recognised this and did their utmost to put it right. It wouldn't stop me returning. Everyone had a wonderful time.
My top tips would include using the buses. They are cheap, frequent and easy to use. The hotel has a stop right outside. Also there is a Waitrose supermarket across the road useful for snacks and drinks when you have children, or not!
Rooms with a view are nice but if you don't plan to spend a lot of time in your room don't worry about upgrading.
The youngest in our party was 16 and the oldest 70+
We chose this hotel primarily for its location and facilities. We have stayed many times over the years but had stopped coming because it became a bit unloved and other hotels on the island were more attractive.
The hotel has clearly had some investment particularly noticeable in the spa. This was always good but Handpicked Hotels have put their signature stamp on it and now it's excellent. The pool is warm, experience showers work well, steam and sauna great. I particularly like that the sauna has glass walls looking over the lake as they can feel a bit claustrophobic. The outside jacuzzi works well although you have to be brave to run out to it and back!
The Victor Hugo restaurant in years gone by was superb and a real treat to go to. Sadly, this let us down and we only ate there on the first night.
The terrace bar is excellent and has a great selection of drinks including cocktails. We didn't eat there but lots of people did and the food looked great. Good selection of board games including monopoly and scrabble. I wish I'd known this as we brought ours with us...
Breakfast quality was great. Nothing was missing and I particularly liked the smoothie option, beetroot and raspberry most days. My only complaint here would be that the staff are sometimes slow to bring tea and coffee and clear plates.
The grounds are superbly kept and a pleasure to walk round or sit and admire. The children were able to play football, tennis and golf which kept them busy and off their phones! The lake is stunning.
Wifi is excellent, good speeds for what we needed which was a little google searching and keeping in touch with home.
We were a little disappointed with our room. We had specifically requested interconnecting rooms on our booking as our adult son has special needs. I was surprised to be charged an additional forty pounds for this on arrival. The room was certainly not an upgrade to the original one offered in size or quality.
Despite this, our room was clean and well equipped and even had a fridge which was an excellent bonus. The views over the tennis court and hot tub were good although the balcony was tiny and really the chair and table provided were unnecessary as there was really only room to stand.
Finally, the staff were great. Very polite and friendly. Jasmine gave an excellent facial and the reception staff were exceptionally helpful.
Overall we had a few hiccups. What was important though was the staff recognised this and did their utmost to put it right. It wouldn't stop me returning. Everyone had a wonderful time.
My top tips would include using the buses. They are cheap, frequent and easy to use. The hotel has a stop right outside. Also there is a Waitrose supermarket across the road useful for snacks and drinks when you have children, or not!
Rooms with a view are nice but if you don't plan to spend a lot of time in your room don't worry about upgrading.
Source: tripadvisor.co.uk
In November 2019, V Greene said about St Pierre Park Hotel
Brilliant friendly staff, suite spotless clean and everything provided for you, nothing was to much trouble! Even thought there was two events being held the hotel was still nice and quiet, and everything off by 12pm!
Definitely going to stay again!
Definitely going to stay again!
Source: tripadvisor.co.uk
In September 2014, Terry F said about Duke of Richmond Hotel
Recently returned from a very pleasant four night stay at this hotel. Couldn't fault the room which was spacious and quiet with an extremely comfortable bed. What struck us most though was the friendliness of the staff and the excellent service. From the moment we arrived to the day we left, staff members were cheerful, helpful and attentive. We decided to eat in the restaurant on the first evening and found both the food and service to be exemplary. So much so, that we returned on the following three evenings! The breakfast experience was equally good. As indicated by other reviewers, due to its location above St Peter Port, the walks to and from the town take a little effort but overall we had a wonderful time and wouldn't hesitate choosing this hotel again on our next visit.
Source: tripadvisor.co.uk
In September 2014, abbottus said about Duke of Richmond Hotel
We spent five nights at this hotel and took advantage of the four for five deal. The service was excellent. A warm welcome and lots of thoughtful extras (water at the entrance for runners, help yourself sweeties)
The room was well furnished and the bed very comfortable. No extractor fan in bathroom and the beautiful white fluffy towels need to be given a boil wash to fully freshen.
After the first day we enjoyed the variety of the delicious and varied food at breakfast . Our first cooked breakfast was not as ordered and had to be returned. Good choice of seating in the restaurant with an outdoor option, weather permitting.
We ate in the restaurant twice but were disappointed with the quality of the vegetables on both occasions and the steak was not as ordered.
The front of house made every effort to apologise and compensate for the mistakes of their colleagues in the kitchen but it was too late. There are much better places to eat in St Peter Port where the food is fresher, more varied and cheaper.
Wonderful swimming pool and even provided sunscreen.
The room was well furnished and the bed very comfortable. No extractor fan in bathroom and the beautiful white fluffy towels need to be given a boil wash to fully freshen.
After the first day we enjoyed the variety of the delicious and varied food at breakfast . Our first cooked breakfast was not as ordered and had to be returned. Good choice of seating in the restaurant with an outdoor option, weather permitting.
We ate in the restaurant twice but were disappointed with the quality of the vegetables on both occasions and the steak was not as ordered.
The front of house made every effort to apologise and compensate for the mistakes of their colleagues in the kitchen but it was too late. There are much better places to eat in St Peter Port where the food is fresher, more varied and cheaper.
Wonderful swimming pool and even provided sunscreen.
Source: tripadvisor.co.uk
In September 2014, Helen Y said about Duke of Richmond Hotel
Visited as 2 couples, from arriving to leaving the staff at the hotel where extremely attentive and friendly...nothing was too much trouble. The rooms are nicely decorated and beds very comfy. The pool was a nice surprise being heated, fresh towels and sun cream if required. The weather was fabulous whilst we were there so we took advantage of the lovely terrace at the hotel for drinks....Breakfast was excellent with lots of choice but we didn't eat in the hotel although the food looked lovely. We spent the first day in St. Peter's port at the castle which is well worth a visit and day 2 got the ferry to Herm which was beautiful. Enjoyed lunch and a bottle of wine in the sun at the ship pub which is lovely upmarket pub. All in all a relaxing and enjoyable weekend and would definitely return to Guernsey and the Duke of Richmond.
Source: tripadvisor.co.uk