Local Reviews
In January 2019, SarnianTraveller said about Old Government House Hotel & Spa
Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
Source: tripadvisor.co.uk
In January 2019, North-Fire said about Old Government House Hotel & Spa
Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.
Source: tripadvisor.co.uk
In January 2019, morton said about Old Government House Hotel & Spa
I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
Source: tripadvisor.co.uk
In February 2019, Josh said about Old Government House Hotel & Spa
I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
Source: tripadvisor.co.uk
In February 2019, DMSCAD said about Old Government House Hotel & Spa
Stayed at the OGH again for a work stay and received an upgrade to a junior suite on arrival. Room was large. Still got the L’occitane toiletries. Breakfast was good overall but they need to change the coffee beans they use. Service professional but a bit stuffy: “Can I order eggs royale please?” “No, I can only seat you. Xxx has to take your order”.
Source: tripadvisor.co.uk
In February 2019, Sebsdad said about Old Government House Hotel & Spa
First time in Guernsey and was only on the island for 24 hours for a meeting.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
Source: tripadvisor.co.uk
In April 2019, Jenna Blampied said about Old Government House Hotel & Spa
We went here for afternoon tea for my small hen party. The food was lovely and lots of it I would highly recommend. They also have an outdoor pool which looks lovely in the summer however not sure if i would use it as it is with in very clear view of diners in the restaurant.
Source: tripadvisor.co.uk
In April 2019, hartles_11 said about Old Government House Hotel & Spa
This is second time I have visited this charming hotel and, as someone who travels frequently for work around the world, it is my favourite hotel of all. It’s in a beautiful, tranquil position, a short walk from the sea. The attention to detail is spot on and the service is attentive without being obsequious. I congratulate the management for maintaining a high quality friendly and professional team. I look forward to my next visit.
Source: tripadvisor.co.uk
In April 2019, Jayne S said about Old Government House Hotel & Spa
A very special trip to start the celebrations for my 60th Birthday! My husband planned it as a surprise, as I was working in Guernsey 40 years ago. He could not have picked anywhere better than the OGH. The hotel is wonderfully opulent without being stuffy. Fabulous furnishings. I did feel we were in an Agatha Christie story at times!! The service was outstanding, and the food also outstanding especially their curries- do partake if you visit an absolute treat. Location is superb to walk into the town, just by the sea. We had a superior room with a balcony, bed was divine. We were lucky with the weather, all in all a glorious trip.
Source: tripadvisor.co.uk
In April 2019, krrgolf said about Old Government House Hotel & Spa
Arrived Tuesday for a 4 night stay, greeted with two glasses of sparkling wine as a welcome drink. Reception staff all smiling and only too willing to help.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
Source: tripadvisor.co.uk