Local Reviews
In July 2015, ghayet-patino said about Old Government House Hotel & Spa
This was our second visit to the hotel, having impressed us last year we couldnt wait to go back, and they did not disapoint us.
Every aspect of the hotel itself and the service you receive is superb and I dont have a single complaint apart from having to leave and go home.
Afternoon Tea was spectacular and although we couldn't finish it, it was boxed up for us and we enjoyed it later on in our room.
I just love the many little details, like a different treat left on your pillow every night when returning to your room & a hand written card to welcome you back.
I really wish we could have stayed longer but we will definately be back.
Every aspect of the hotel itself and the service you receive is superb and I dont have a single complaint apart from having to leave and go home.
Afternoon Tea was spectacular and although we couldn't finish it, it was boxed up for us and we enjoyed it later on in our room.
I just love the many little details, like a different treat left on your pillow every night when returning to your room & a hand written card to welcome you back.
I really wish we could have stayed longer but we will definately be back.
Source: tripadvisor.co.uk
In July 2015, Catherine K said about Old Government House Hotel & Spa
My partner and i have just returned from an amazing night in this hotel. This hotel is truly 5 star. The hotel itself is classy, the rooms are beautiful as are the bathrooms. The place is immaculately clean and the service is unbeatable. There is a lovely pool area to sunbathe, very comfortable sun loungers and towels provided. The staff are very professional, polite and helpful. We ordered breakfast in bed and it was a delight, everything you could ask for with very generous portions. Nothing was too much trouble. This hotel has a very classy, romantic and beautiful atmosphere. The afternoon tea is lovely as well. The drinks were not overpriced either which is unusual for a hotel of this standard. Cannot thank the staff enough for a memorable stay. I will definitely be returning.
Source: tripadvisor.co.uk
In July 2015, BrunodogChesterfield said about Old Government House Hotel & Spa
We have just returned from a week's holiday at this hotel. Everything is perfect. The staff are excellent. The food is first class. We have stayed in many hotels in this country and in Europe and the United Sates of America. This is the best hotel we have stayed in in the United Kingdom. The only one that comes close to this is the Bauer Hotel in Venice but even then it is a very close call. We tested the water by staying at the Acorn Inn in Dorset and we call it the gem in Dorset. This is the diamond in Guernsey. Whoever is responsible for the organisation and training of staff in this hotel really knows what they are doing. We will be back and thank you to you all for making our stay most enjoyable. Roger and Pat Vernall Room 209
Source: tripadvisor.co.uk
In June 2015, M0nty875 said about Duke of Richmond Hotel
We stayed for four nights at the end of June.
The hotel is situated a short walk from the ferry terminal which is one of the reasons we chose it, you walk through pretty Candie Gardens to reach it. Our room, though small, had sea views, but no balcony. It was spotlessly clean, with a lovely modern bathroom. A safe, and tea/coffee making facilities are included. The decor of the hotel is possibly not to everyone's taste, but it seems to fit with the overall style of the hotel. The pool area looks good, sadly we didn't make time to use it.
Breakfast was excellent, twice we ate in the conservatory, and for two days we were able to eat it outside on the terrace. Like another reviewer we did have a short wait for a table one morning when the hotel was full, but it wasn't an issue, and they served us coffee while we waited. There were self service cereals, croissants, fruit, yoghurt etc, and hot food, cooked to order. I can't agree with a previous reviewer who claimed that quantities of cooked food were limited as it was waitress service, you could have as much as you wanted, staff were constantly offering to get you more. Our eggs were cooked perfectly each morning.
All the staff we met were charming, helpful and knowledgeable. The hotel is obviously aiming to achieve very high standards of customer service, and any request is met with ease.
I'd definitely go there again.
The hotel is situated a short walk from the ferry terminal which is one of the reasons we chose it, you walk through pretty Candie Gardens to reach it. Our room, though small, had sea views, but no balcony. It was spotlessly clean, with a lovely modern bathroom. A safe, and tea/coffee making facilities are included. The decor of the hotel is possibly not to everyone's taste, but it seems to fit with the overall style of the hotel. The pool area looks good, sadly we didn't make time to use it.
Breakfast was excellent, twice we ate in the conservatory, and for two days we were able to eat it outside on the terrace. Like another reviewer we did have a short wait for a table one morning when the hotel was full, but it wasn't an issue, and they served us coffee while we waited. There were self service cereals, croissants, fruit, yoghurt etc, and hot food, cooked to order. I can't agree with a previous reviewer who claimed that quantities of cooked food were limited as it was waitress service, you could have as much as you wanted, staff were constantly offering to get you more. Our eggs were cooked perfectly each morning.
All the staff we met were charming, helpful and knowledgeable. The hotel is obviously aiming to achieve very high standards of customer service, and any request is met with ease.
I'd definitely go there again.
Source: tripadvisor.co.uk
In July 2015, anne_king40 said about Duke of Richmond Hotel
Stayed for 4 nights at the end of June 2015 and would definitely recommend this hotel. Our room was very clean , the food in the restaurant was very good ,especially the breakfast and the staff were very helpful. The hotel is situated in a quiet part of St. Peter Port but only a short walk to the centre of the town. Go in June and see all the beautiful flowers.
Source: tripadvisor.co.uk
In July 2015, John W said about Duke of Richmond Hotel
We live in North Devon, and are carers for my wife's 92 year old father, who lives with us, and had not had a holiday on our own for 6 years. Our wedding anniversary was in May, and my sister kindly volunteered to come and stay with father-in-law so that we could have a week away. So, we wanted somewhere peaceful, relaxing, within easy reach, and with good facilities.
We picked Guernsey, so that we could use the Exeter airport, and after using web and brochure recommendations, we selected the Duke of Richmond hotel as it seemed to offer all that we wanted, with an offer on staying a week, and had good reviews.
We had hired a car from the airport, so were able to go straight to the hotel ... well, by following a good map, we negotiated the various one-way streets successfully and arrived without any problems. We parked up in the adjacent car park and were greeted by hotel staff offering assistance with our luggage.
The reception area was spacious and cool, and well attended by friendly staff, and we immediately felt that we had made a good choice. We were expected, and our room was ready...and what a room! It was large enough to have a super-king size bed, plus a sofa and two armchairs. There was a message of welcome from the management, a good guide to hotel facilities, and a range of magazines.
The bed was crispy clean and comfortable, and the view from the window was across parkland to the sea. The bathroom was a good size and spotless (an essential for my wife!). There was tea/coffee making kit, and free WiFi (which a member of staff cheerfully set up on my wife's tablet).
But the thing that makes the Duke of Richmond stand out from other hotels we have used was the staff, particularly those in the Restaurant. All listened, noted any special requests, and never made a mistake. By day 2 our preferences had already been adopted (though checked) and we were really made to feel welcome. I know that most good hotels aim to achieve this, but few get it is "right" as the DoR, particularly across all levels of staff. Whether it was Restaurant shift manager, waiter or reception staff, you were made to feel important and that you needs were uppermost in their minds.
The only small niggle was the small car park. The hotel only has 5 spaces in it, so it is pot luck whether you get in or not. However, there was free parking available in the street (from 6pm to 8am) and we never had to park more than 10 spaces down from the hotel.
All in all, one of the best hotels we have ever stayed in, which achieved our wish for a peaceful anniversary break. And the free bottle of fine wine that the hotel provided for our anniversary was just another demonstration of their competent attention to detail.
Would we go back? At the drop of a hat!
We picked Guernsey, so that we could use the Exeter airport, and after using web and brochure recommendations, we selected the Duke of Richmond hotel as it seemed to offer all that we wanted, with an offer on staying a week, and had good reviews.
We had hired a car from the airport, so were able to go straight to the hotel ... well, by following a good map, we negotiated the various one-way streets successfully and arrived without any problems. We parked up in the adjacent car park and were greeted by hotel staff offering assistance with our luggage.
The reception area was spacious and cool, and well attended by friendly staff, and we immediately felt that we had made a good choice. We were expected, and our room was ready...and what a room! It was large enough to have a super-king size bed, plus a sofa and two armchairs. There was a message of welcome from the management, a good guide to hotel facilities, and a range of magazines.
The bed was crispy clean and comfortable, and the view from the window was across parkland to the sea. The bathroom was a good size and spotless (an essential for my wife!). There was tea/coffee making kit, and free WiFi (which a member of staff cheerfully set up on my wife's tablet).
But the thing that makes the Duke of Richmond stand out from other hotels we have used was the staff, particularly those in the Restaurant. All listened, noted any special requests, and never made a mistake. By day 2 our preferences had already been adopted (though checked) and we were really made to feel welcome. I know that most good hotels aim to achieve this, but few get it is "right" as the DoR, particularly across all levels of staff. Whether it was Restaurant shift manager, waiter or reception staff, you were made to feel important and that you needs were uppermost in their minds.
The only small niggle was the small car park. The hotel only has 5 spaces in it, so it is pot luck whether you get in or not. However, there was free parking available in the street (from 6pm to 8am) and we never had to park more than 10 spaces down from the hotel.
All in all, one of the best hotels we have ever stayed in, which achieved our wish for a peaceful anniversary break. And the free bottle of fine wine that the hotel provided for our anniversary was just another demonstration of their competent attention to detail.
Would we go back? At the drop of a hat!
Source: tripadvisor.co.uk
In July 2015, howlr said about Duke of Richmond Hotel
Beautifully clean, smart and immaculate hotel. Breakfast exceptionally good. Walking distance to St Peter Port waterfront. Lovely pool but gate to it was a nuisance. Staff very friendly and helpful. Had a higher class room and it was lovely!
Source: tripadvisor.co.uk
In July 2015, ghostlymoron said about Duke of Richmond Hotel
We stayed for 10days holiday, our first visit to Guernsey. We found the hotel had all the facilities we required, the staff were very helpful and friendly, attending to our every need. We only ate dinner in the hotel once as we like to try a variety of local eateries - guided by Trip Advisor of course - the one we did have was good.
Breakfasts were excellent, we usually took ours in the conservatory. Huge choice and cooked options really well done and cooked to order.
The pool was small which is OK but there was insufficient space to arrange the loungers I thought. It is an add on in a constricted site so probably as good an arrangement as could be achieved. The terrace was a lovely space for a drink or snack or just to read a book.
Our room was a bit on the small side I felt for the money. It was adequate and we'll equipped but lacked an interesting view. Other rooms had a (distant) sea view and some were larger with balconies. If staying there again, I'd go for a superior room. The showed was superb.
Breakfasts were excellent, we usually took ours in the conservatory. Huge choice and cooked options really well done and cooked to order.
The pool was small which is OK but there was insufficient space to arrange the loungers I thought. It is an add on in a constricted site so probably as good an arrangement as could be achieved. The terrace was a lovely space for a drink or snack or just to read a book.
Our room was a bit on the small side I felt for the money. It was adequate and we'll equipped but lacked an interesting view. Other rooms had a (distant) sea view and some were larger with balconies. If staying there again, I'd go for a superior room. The showed was superb.
Source: tripadvisor.co.uk
In July 2015, norman p said about Duke of Richmond Hotel
Having fancied a weekend away we decided to try Guernsey, searching the internet we found this hotel with a special offer 3 nights for 2, we booked a room with a balcony and breakfast included.
We arrived early and the room was ready, The bed was the biggest i have ever seen, very very comfortable, the room had a settee and an armchair, fridge and a massive balcony complete with a set of garden furniture and a pleasant view.Very clean a nice selection of bathroom accessories, turn down service in the evening.
Breakfast had a good selection of foods, from continental to kippers and a full breakfast, service was excellent, we did try the evening menu as well but i preferred the restaurant in the best western hotel (reviewed separately), would return again, good value for money, good location about 10 mins walk to town centre.
We arrived early and the room was ready, The bed was the biggest i have ever seen, very very comfortable, the room had a settee and an armchair, fridge and a massive balcony complete with a set of garden furniture and a pleasant view.Very clean a nice selection of bathroom accessories, turn down service in the evening.
Breakfast had a good selection of foods, from continental to kippers and a full breakfast, service was excellent, we did try the evening menu as well but i preferred the restaurant in the best western hotel (reviewed separately), would return again, good value for money, good location about 10 mins walk to town centre.
Source: tripadvisor.co.uk
In July 2015, hughgo434 said about Duke of Richmond Hotel
.This hotel is excellent all the staff were just so on the ball,very polite,friendly and helped in anyway possible.The room was very high standard,Breakfast exceptional,very good choice,Evening meals were excellent,the ribeye steak was the best I.ve ever had,as was the cheesecake.This was the first visit to Guernsey and the hotel and certainly wont be the last,Thank you to all the staff for a perfect stay
Source: tripadvisor.co.uk