On arrival you know this is not yet another chain hotel where everything is the same and predicable - this is a hotel with character and a unique personality.

The greeting at reception could not have been more welcoming and professional. This welcome and desire to please and deliver came across with everyone memebr of staff I met - what a joy and breath of fresh air.

To say the hotel has it's own style would be an understatement - may not be to everyones choice, but I loved it!

A wonderful hotel with a wonderful set of people who's only objective is to make your stay memorable.

This hotel is ridiculous, the decor is so completely over the top the guests disappear into the mirrors or wallpaper. The dining room is Bet Lynch's wildest dream, everything was covered in leopard skin patterns including the furniture,the lounge black and white zebra theme it is supposed to be calming but not. Bedroom covered in huge brown flowers, we counted 16 pieces of furniture or was it 17? Comfortable but let down by the bathroom, cheap bath, dodgy shower and a toilet so close to the radiator you had to be very careful not to burn and there was a weird blue night light.
The food was very ordinary and expensive with add on service charges, and the service was extremely irritating, the staff are like robots who have learnt to be hospitable but don't understand why, so there is a constant stream wine, water topping up seemingly by everyone on duty, a constant stream of is everything alright for you? At breakfast we were served again by numerous staff but still found the drinks cold and the breakfast over cooked.
Was looking forward this but very disappointed.

Overall I was really pleased with my stay. Cleanliness is excellent, and the position of the hotel is just close enough to the town.

A particular strength is the restaurant. The food was really excellent with a great atmosphere in the restaurant. Olga is amazing and a real dedicated person. It's so rare to find such a good member of staff. She really was exceptional. I have never highlighted a member of staff before, but she deserves it. The wine tasting was very good also, headed by Orlando.

There were a few minor faults -
The room was very cold when we arrived. We asked for advice on how to operate the heater but the first guy / porter sent to us had no idea and was a little unprofessional. I kept my coat on. Eventually a second guy came and showed us how it operated. This should have been set up before we arrived.

The headboard was not fixed in line with the bed, so I had a nice padded headboard behind me and my husband was leaning against the wood and the wall. A shame really when they obviously spent a lot a money on the room.

The room 317 was dark and you could not see inside the wardrobe and had to get down on your knees to see the safe. A light in the wardrobe would resolve this.

All in all the hotel is very good, particularly the restaurant and I would stay again.

Some rooms are a bit small but the comfortable bed makes up for it. Same owners as OGH and same excellent service - they kill you with kindness!! Ironed shirts for me and same day dry cleaning. Good breakfast and evening meals.

I arrived at the same time as a thunderstorm that caused some flooding on the island and so decided that I would not venture out that afternoon in the heavy rain, phoned down to see if I could get afternoon tea without booking and went down to find their summer promotion of the 'picnic' afternoon tea. As I was by myself, when it arrived I thought they had provided enough for two but (as I saw from others) it was just for one and I thoroughly enjoyed the experience (having decided to start with some fizz to take my mind off the rain). Well worth the relatively small charge.

The room as well was well worth the extra (Superior Double/Twin) as it gave me a fairly comfortable settee which came in handy as I had picked the four days of the month that had some rain in two of them! However I was able to get out and enjoy the island but in between was made to feel very welcome by all the staff I talked to, at reception, in the bar and restaurant and housekeeping. They had organised airport transfers for me which worked well and I took advantage of the turn down service which happened during my evening meal.
As I was only there for four nights (and didn't fancy the walk down and particularly uphill afterwards to St Peter Port in the evening I stayed in to eat. However, I was not disappointed as the food was great and there was enough menue choice with the specials to keep me going with different meals each evening. Unfortunately, due to the weather they were unable to run the weekly barbeque but the chef incorporated a little of that in the menue that night.
If there was one small point being by myself I was able to watch the serving staff and maitre de(s) during service and they were trying their best to see everyone very quickly but that was reflected in the speed of travel around the floor which at times looked frantic - suggest they to make haste slowly (or at least slower) it helps the digestion as far as I am concerned! Would not want to loose the feeling of wanting to help though as both the food and service were nearer 5 than 4 star quality with what seemed like plenty of staff on duty.
Good selection at breakfast although sometimes clearing dishes from the table was a bit slow, but I am being quite picky here!
Overall though a very enjoyable and comfortable stay and if that was four star I may have to try the groups five star alternative on the island! Thanks to all the team

Just come back from 4 day stay .. fantastic relaxing hotel, great location anywhere in a taxi was only about 10/15 mins away..lovely food in the leopard room with excellent service, all the staff were very polite and well trained .. highly recommend!!

We booked in for one night with a deluxe room looking out over the pool with a sea view. The room was not massive but had every thing you could wish for complete with a separate toilet.nothing was to much trouble for the staff always asking if everthing was ok.We dined in and what quality food we had freshly cooked and overall good price for the service given breakfast was up to a high standard with no faults at all we will be back

I visited recently overnight on business. I made my feelings clear as I checked out and I was told that the general manager would be in touch to discuss, and I said therefore I would not make public my views. He hasn't been in touch so...

I booked a taxi, through the hotel, to pick me up at the airport, driver wasn't there when I arrived, this was 8 pm and terminal was deserted. I sat outside on a bench (with luggage) watching taxi drivers chatting to each other, trying to find the confirmation email and get my phone to reboot. After a few minutes a driver wandered over to the terminal. Long story short he was my driver and hadn't seen passengers disembark the flight. Find that very hard to believe as he was facing the one and only door, but that's not the hotel's fault. It kind of sets the tone though.

I checked in, to the hotel, very smart room. Small but very well appointed and very comfortable. My only constructive criticism relates to the hallway, on exiting my room left and right looked exactly the same, nowhere in my corridor was there any sign pointing towards the left or stairs. This isn't a big deal just an observation. As I say the room was lovely. Extra firm pillow as requested, dressing gown, slippers, tea making facilities, decoration in very good order. If one was staying for a few days the room would be pretty cramped but for overnight it was excellent and the bathroom super.

Went down to dinner, 9 pm table booked. Restaurant manager showed me to the table for 1 by the kitchen door. 20 mins later I was still sitting there gazing around when she came over and said "sorry I forgot you, it's been one of those days". Perhaps but we could all say that. But the two gentlemen sitting next to me were getting super service. My starter came and went. Crab salad, sorry to say (and I was starving and really looking forward to it), completely tasteless. After sitting there 40 minutes I called over the manageress and asked if she saw a drink on my table. "No? Neither do I". "Well what do you want?" she literally barked at me. "How do I know? I haven't seen any form of wine list or been offered anything" and I do mean not even a glass of water. She said I could have a glass of wine for free, both my first two choices (the cheapest ones I add) were unavailable. The main course, the fish special pan fried with stir fried vegetables was so over cooked it had gone rubbery and basically inedible. As I was fighting the fish, and the men on the table next to me were being treated properly by their waiter, the kitchen turned off all lights. Didn't really feel like a dessert by then to be honest anyway. I was made to feel so unwelcome, so in the way and just an irritant, that I was literally in tears by the time I left the restaurant. I would add that several other tables were occupied but it was not packed out and others were still eating, I was not keeping anyone who should have long gone home.

I was still too upset the next morning to eat anything other than a piece of toast but I can say that the full English breakfast did look very nice.

After my early morning meeting the next day I sat working in the lounge area until my flight. When the Reception phone rang, one hopes it was internal calls, it was answered by someone saying "Fawlty Towers". Oh the irony.

At check in I had asked the gentleman on Reception to book me a taxi back to the airport the next day. He said he would do so. The next morning I double checked and was told it had been booked, for 3.15 pm. At 3.10 pm I was ready to go. The taxi didn't arrive. As I was telling the Manager how dreadful my experience as a lone woman business traveller had been in the restaurant over his shoulder I could see the Receptionist on the telephone frantically trying to get me a taxi, by now it was "rush hour" in Guernsey. The taxi arrived at 3.40. I only just made the flight, the taxi driver said no taxi had been booked, he had been pulled off another job to pick me up and he doubted very much whether I would make the flight.

I was then searched at airport security and my bag was searched twice. My family came to the mainland from Guernsey many generations ago, I can understand why they left and I certainly won't be going back in any sort of a hurry.

The best part of the trip - Gwyneth & Grey in the town, a lovely boutique run by two friendly and helpful ladies.

What a lovely hotel we are so glad we stayed here!. The hotel staff could not have done more, they are so polite and nothing is too much trouble. The room we had was super, a good size with a very comfortable bed and importantly for me, spotlessly clean. The food was of a high standard and we enjoyed every meal we ate here. If I had anything to say it would be the walking back up the hill to the hotel after being out all day, this can't be helped and is compenstated byt the nearby Candie Park.

We stayed here 'just because' for a night and loved it.

Food in the Leopard Bar was super, staff are lovely and there's a great atmosphere. Extensive cocktail and wine lists were much appreciated.

Room was beautifully decorated and the bed was very comfortable.

Afternoon tea in our opinion is unmatched over here - there's nothing to dislike about the Duke.