Local Reviews
In October 2018, Richard G said about Duke of Richmond Hotel
On a business trip to Guernsey this hotel was recommended by the client, and I'm glad I took them up on the information! Beautiful entrance foyer, warm and helpful staff, well decorated and exceptionally comfortable. Plenty of wall sockets and good wi-fi speed made a nice change. I did have an issue with the TV in my room stopping working, and the staff couldn't fix it. They offered me another room to move to or another room to just watch TV in. As it was my last night I wasn't too worried but instead they offered a complimentary drink from the bar - just the ticket! Great service all round. Breakfast was quickly served and very well cooked, the tea was lovely and plentiful.
If I have any slight negatives about the hotel it would be that if you struggle with movement, the amount of stairs may prove troublesome, and the restaurant is quite expensive. The food was absolutely gorgeous, but you do pay for the privilege. The town centre is but a few minutes walk away, but everything seems to close around 5pm, and the walk back is all up hill so you may get some unexpected exercise. There's also a nice little park opposite the hotel for some fresh air. Enjoy!
If I have any slight negatives about the hotel it would be that if you struggle with movement, the amount of stairs may prove troublesome, and the restaurant is quite expensive. The food was absolutely gorgeous, but you do pay for the privilege. The town centre is but a few minutes walk away, but everything seems to close around 5pm, and the walk back is all up hill so you may get some unexpected exercise. There's also a nice little park opposite the hotel for some fresh air. Enjoy!
Source: tripadvisor.co.uk
In October 2018, Ruth I said about Duke of Richmond Hotel
This is a really fabulous hotel - luxurious yet relaxed. Our Room was superb - a twin suite beautifully decorated and with a wonderful view. The public rooms were also fantastic - comfortable and quirky yet with stylish decor. On the last of our 3 nights, my friend became very unwell and the staff were absolutely wonderful - so helpful and caring. The only negative is that it is a bit of a walk into the town centre, but this is more than made up for with it's great outdoor area (including a pool) and the wonderful view.
Source: tripadvisor.co.uk
In May 2019, Michael L said about Duke of Richmond Hotel
The staff are obviously well trained and present a consistent approach to providing excellent customer service
From entering the hotel to leaving you have the sense of feeling very welcome
Excellent hotel and great service
From entering the hotel to leaving you have the sense of feeling very welcome
Excellent hotel and great service
Source: tripadvisor.co.uk
In June 2019, Robert D said about Duke of Richmond Hotel
My wife and I celebrated our silver wedding anniversary at the Duke of Richmond and had a wonderful stay. The staff were always pleasant, helpful and courteous, nothing was too much trouble. They complied with my request for flowers, and helped keep it a surprise for my wife.They even left us a selection of cakes and a card signed by all the staff.
Wouldn't hesitate in recommending the hotel, or staying there again.
Many thanks to all the staff for making our trip a memorable one, we just wished we could have stayed longer.
Rob & Janice Dawson
Wouldn't hesitate in recommending the hotel, or staying there again.
Many thanks to all the staff for making our trip a memorable one, we just wished we could have stayed longer.
Rob & Janice Dawson
Source: tripadvisor.co.uk
In March 2011, vedev said about Old Government House Hotel & Spa
Stayed here for one night on business with colleagues. This is a very good hotel but not quite worthy of five stars,. but this might have been down to my individual room.
Staff service is extremely good and they will all go out of their way to help you. Bar and food prices very reasonable and location and grounds are beautiful. My only complaint is that the room I was allocated was rather poor as it was at the side of the building overlooking a car park and some bins which were emptied at 4 in the morning. If you pay more no doubt you will end up with a beautiful sea view.
Will definitely stay again
Staff service is extremely good and they will all go out of their way to help you. Bar and food prices very reasonable and location and grounds are beautiful. My only complaint is that the room I was allocated was rather poor as it was at the side of the building overlooking a car park and some bins which were emptied at 4 in the morning. If you pay more no doubt you will end up with a beautiful sea view.
Will definitely stay again
Source: tripadvisor.co.uk
In March 2011, JMB29 said about Old Government House Hotel & Spa
OGH is ideally situated close to the town centre, shops, harbour, restaurants and amenities of St Peter Port. Public rooms are elegantly furnished with an emphasis on comfort throughout. Bedrooms are well equipped and cosy if a little small in our case. Parking is provided nearby (a big plus in this town) and staff willingly park and return the car for you.
An excellent variety of food and wines with a wide price list are available throughout the day.
The feature which makes the hotel outstanding is the courteous service and attention from all members of staff. They are friendly and helpful at all times reminding us of the way hotels used to be focused on providing the best possible service for guests.
We cannot recommend OGH highly enough.
An excellent variety of food and wines with a wide price list are available throughout the day.
The feature which makes the hotel outstanding is the courteous service and attention from all members of staff. They are friendly and helpful at all times reminding us of the way hotels used to be focused on providing the best possible service for guests.
We cannot recommend OGH highly enough.
Source: tripadvisor.co.uk
In March 2011, lizjoyfitz said about Old Government House Hotel & Spa
Hi
My partner John and I picked a lovely sunny weekend to celebrate our 6th anniversary in Guernsey. We chose this hotel having stayed on this beautiful island last May. At this time we stayed elewhere and ate at the Old G.H and loved the ambience and the advertised rooms looked sumptious!
We were so excited, the sun was shining the staff were welcoming and we booked dinner in their lovely restaurant. We then went to our room 202 and oh dear , my heart sank. Small We hate to make a fuss and feel the actual cost shoild ensure a decent room. Our dinner was good but the size of the dover sole was half normal size. We travel all over the world and we chose here for our anniversary. Staff lovely but some very disappointing features. COULD DO MUCH BETTER.
My partner John and I picked a lovely sunny weekend to celebrate our 6th anniversary in Guernsey. We chose this hotel having stayed on this beautiful island last May. At this time we stayed elewhere and ate at the Old G.H and loved the ambience and the advertised rooms looked sumptious!
We were so excited, the sun was shining the staff were welcoming and we booked dinner in their lovely restaurant. We then went to our room 202 and oh dear , my heart sank. Small We hate to make a fuss and feel the actual cost shoild ensure a decent room. Our dinner was good but the size of the dover sole was half normal size. We travel all over the world and we chose here for our anniversary. Staff lovely but some very disappointing features. COULD DO MUCH BETTER.
Source: tripadvisor.co.uk
In April 2011, KBramley58 said about Old Government House Hotel & Spa
My husband and I spent a night at the OGH for our wedding anniversary and we had a wonderful stay. Our room was amazing, huge and spacious and with lovely views over town and the other islands of Herm and Sark. The room was tastefully regal - complete with an extremely comfy 4 poster bed - yet it had all the modern amenities you would expect cleverfully hidden away. We loved the way you pressed a button and the TV appeared out of a bookcase!
We had come for a relaxing weekend so were able to make the most of the lovely spa facilities (and because the hotel is conveniently situated in the middle of the town centre we were able to go and buy a pair of bathers for my husband who forgot his!)
We were most impressed by the staff. Nothing was too much for them and they always addressed us by name - even if we hadn't met them before and been introduced - we have never come across this level of service in a hotel before!
We dined at the Governor Restaurant and really enjoyed the 'surprise' 7 course menu. - every course was delicious and extremely well presented.
We had a couple of really nice surprises - fruit and champagne in our room with a card congratulating us on our wedding anniversary, and I was given a present - a really lovely photo frame - when we went down for breakfast on mothers day. We thought they were really lovely touches which made our stay even more special.
For our honeymoon 5 years ago we treated ourselves to a stay at the Waldorf Astoria hotel in New York, where we had a lovely time, however we have both agreed that our stay at the OGH was much more impressive!
We wouldn't hesitate to recommend the OGH to family and friends.
We had come for a relaxing weekend so were able to make the most of the lovely spa facilities (and because the hotel is conveniently situated in the middle of the town centre we were able to go and buy a pair of bathers for my husband who forgot his!)
We were most impressed by the staff. Nothing was too much for them and they always addressed us by name - even if we hadn't met them before and been introduced - we have never come across this level of service in a hotel before!
We dined at the Governor Restaurant and really enjoyed the 'surprise' 7 course menu. - every course was delicious and extremely well presented.
We had a couple of really nice surprises - fruit and champagne in our room with a card congratulating us on our wedding anniversary, and I was given a present - a really lovely photo frame - when we went down for breakfast on mothers day. We thought they were really lovely touches which made our stay even more special.
For our honeymoon 5 years ago we treated ourselves to a stay at the Waldorf Astoria hotel in New York, where we had a lovely time, however we have both agreed that our stay at the OGH was much more impressive!
We wouldn't hesitate to recommend the OGH to family and friends.
Source: tripadvisor.co.uk
In July 2019, DeniseMaryAnne said about Old Government House Hotel & Spa
Fabulous hotel, great food, great location and courteous staff. We only stayed for a couple of days but wish it could have been longer. Will definitely return to this hotel - already planning the next trip.
Source: tripadvisor.co.uk
In July 2019, steveswinn said about Old Government House Hotel & Spa
I stayed for 4 nights from 30th June with my Wife, Aunty and Uncle who had recently celebrated his 75th birthday. Our Aunty has mobility issues so she travelled with her wheelchair although usually uses it only infrequently. Following our flight she was suffering and depended on her wheelchair during our stay. We stayed in rooms 201 and 211. Aunty and Uncle were moved to room 211 after the initial room allocated was considered unsuitable for her. This was undertaken with the minimum of fuss. My fault entirely as I had only briefly discussed wheelchair accessability at time of booking expecting Aunty to be walking far more than she actually did.
I have to say the hotel was faultless from the excellent staff to the quality of the food. Someone at the hotel has recruitment and training spot on. The staff were more than happy to help , often anticipating your request. They could not have been more kinder and helpful to our Aunty. It would be very easy to pick out individuals for praise but that would be based on dealing with them on a more frequent basis. Even members of staff we interacted with only on the odd occassion exhibited the same high standards.
From our experience I would be so bold as to say that if you do not have a perfect holiday stay, then the fault will not be down to the team at the Old Government House.
I have to say the hotel was faultless from the excellent staff to the quality of the food. Someone at the hotel has recruitment and training spot on. The staff were more than happy to help , often anticipating your request. They could not have been more kinder and helpful to our Aunty. It would be very easy to pick out individuals for praise but that would be based on dealing with them on a more frequent basis. Even members of staff we interacted with only on the odd occassion exhibited the same high standards.
From our experience I would be so bold as to say that if you do not have a perfect holiday stay, then the fault will not be down to the team at the Old Government House.
Source: tripadvisor.co.uk