Local Reviews
In September 2016, Chloe111186338 said about Old Government House Hotel & Spa
I took my 8 year old daughter to stay for 1 night at OGH for a birthday treat. She thought the hotel was perfect (which is the main thing). However, she has not recently (perhaps not ever, I can't recall) stayed in a 5* hotel, whereas I have. My view is that the hotel is lovely but has some flaws. Good points were: 1) nice heated outdoor pool (although it is not that big, it is big enough). 2) Lovely meal in the Curry House, and the waiter (I think Gustav) was extremely helpful and charming. 3) Breakfast was very nice although not such a big selection of choices as I would expect in a 5* hotel. 4) The staff left a beautiful large piece of cake and a birthday card for my daughter in our room and 5) all staff very kind to my daughter and made a big effort with her (and were of course very nice to me as well), 6) Lovely L'Occiaine products in the bathrooms. Slightly negative points: 1) we arrived early from our ferry just to drop off luggage and were told the room was ready (this seemed unlikely as it was only 9.30am, and I hadn't expected the room to be ready at all) and then told it wasn't. 2) We went to wander off and came back about 12 or so and waited at reception. Couple in front of us were checking in and were offered sparkling wine or lemonade. We then asked if our room was ready (it was) but we were not offered any sparking wine or lemonade which I thought was quite odd but was too embarrassed to ask! (this was a different lady to the one at 9.30, perhaps the lady wrongly thought we had been given it at 9.30) 3) We then went to our room and it didn't have all the things we had ticked on the customer preference form (DVD ad children's videos) and it did not have a children's sized dressing gown as advertised on the website. The DVD player arrived but the DVDs did not (I didn't ask for them as my daughter in fact never asked to watch a DVD). I called room service to ask for the child sized dressing gown and it came. 4) Website advertises kids eat free if with a paying adult in any of the restaurants but in fact they charge kids half price. 5) Website advertised that £50 dining credit will be applied to your booking if you book direct and that you will receive confirmation of this on your booking confirmation but it was not in the booking confirmation - I had to send 2 emails before I departed to get confirmation of this £50 credit in writing by email. 6) quite a few minor errors made at reception eg telling me wrong time for our dinner reservation, needing a copy of a credit card receipt from me the next day because their machine had not printed one and they hadn't noticed the previous day. None of these individual points are significant but added together I was left with the general feeling that although well intentioned and kind, the service at the hotel needs improving. The hotel did have a wedding going on while we were staying so to be fair it may be that on this particular day they were a bit stretched. Also our room (standard double, room 136) was really quite small - it was fine but smaller than I expected. Also, note that children under 16 are not permitted to use the jacuzzi in the spa (I had thought that might be the case, but it doesn't actually say so on the website or in the hotel information book so far as I could see, but I found out by asking a member of staff, who was very helpful and found out for me).
Source: tripadvisor.co.uk
In September 2016, johnyates1054 said about Duke of Richmond Hotel
I used to visit Guernsey frequently on business 30+ years ago and really loved the place so whilst staying with my daughter and grandchildren... who now live in Jersey...last week I took the opportunity to " escape" for a night and took the fast ferry to Guernsey having booked the Duke of Richmond Hotel on a "Tennerfest" BB&D package... which turned out to be incredible value....The Hotel is spotless and beautifully furnished and the food superb...my fillet steak at dinner was perfection!... but the really outstanding feature of the whole experience was the staff....every one I came into contact with....from Reception to The Restaurant and everything in between...amazing bunch of people...impeccable!
Source: tripadvisor.co.uk
In September 2016, lauran1902 said about Duke of Richmond Hotel
One of the Red Carnation group which in my view is one of the best; service is always very personal. This is a beautifully modern but classy refurbished hotel I had a lovely room over the kitchens - normally this may be a problem, but I was woken at 6.30 am by the smell of freshly baking bread. Wonderful. All the typical niceties of RC: loo light for the night; sanitised remote control; flannels. Scrambled egg in the morning was a disappointment, but a word to the manager soon put that right. I can't grumble and I have tried the Old Government House here too although the latter is slightly lower down the hill. Beware of the climb at the end of a big meal in the town.
Source: tripadvisor.co.uk
In September 2016, toandfromtheairport said about Duke of Richmond Hotel
Truly loved this hotel. Front desk staff very friendly and helpful. Food in the restaurant (Food lab that night) was incredible. Room small but very comfortable with good aircon and wifi. Cannot fault the place.
Source: tripadvisor.co.uk
In September 2016, mrmrsmiller2016 said about Duke of Richmond Hotel
We have had many meals in the leopard bar at the Duke of Richmond and have always had outstanding service and superb food, so when it came to deciding where we would want to hold our wedding reception this hotel was the only one on our list from the start.Our wedding was beautiful , from start to finish everything was perfect ,the staff were fantastic throughout the day nothing was ever to much trouble , and the food was absolutely gorgeous as always. If you are looking for impeccable service, delicious food and being really well looked after then this is the place to stay. Excellent experience
Source: tripadvisor.co.uk
In September 2016, Sforrest86 said about Duke of Richmond Hotel
Stayed overnight while on the island for work. Really nice hotel, staff very friendly and helpful.
Room was good, decent size and comfy bed, pretty much all you need. Hotel itself is a bit quirky in decor but somehow works.
Breakfast is very nice and caters for gluten free with no fuss.
Will definitely stay again.
Room was good, decent size and comfy bed, pretty much all you need. Hotel itself is a bit quirky in decor but somehow works.
Breakfast is very nice and caters for gluten free with no fuss.
Will definitely stay again.
Source: tripadvisor.co.uk
In October 2016, Kirill P said about Duke of Richmond Hotel
This hotel is very nice but we arrived late I wanted a spa treatment. There were no availability at their hotel nor the Old Gvt Hse sister hotel. Instead they offered access to sports centre nearby which had proper swimming pool, steam room, sauna, jacuzzi. I was very happy to save money and actually really enjoyed it. Don't forget to grab a towel at reception. All else high quality - had dinner and breakfast at the hotel - all perfect. Room on the small side but comfortable with power shower and nice hard bed.
Source: tripadvisor.co.uk
In October 2016, Elizabeth H said about Duke of Richmond Hotel
We stayed here for 5 nights and were very impressed with this hotel. The decor was most attractive with a lot of attention to detail. We had an executive room which was most spacious and had both a sofa and 2 armchairs for relaxing in. The breakfast was very good and generous as well with lots of cooked choices. We had an evening meal as well which was delicious. All staff were most courteous ,friendly and extremely helpful, particularly Olga in the restaurant. We liked the little extras like the jars of sweets to help yourself from. If we go to Guernsey again ,we would definitely stay here.
Source: tripadvisor.co.uk
In October 2016, i-like-it-2001 said about Duke of Richmond Hotel
We stayed for 3 nights. Was well looked after from the moment we turned up. Could not park my car in car park as council where doing line painting on parking bays, so hotel managed to find me a parking else where for my car.
On our 1st night we had the tennerfest menu which must say was very good value.
Hotel is only a five to ten minute walk into town centre.
Would we stay there again you bet. Bed was very comfy did not want to get up as best nights sleep I have had in ages. Also as I stay in a lot of hotels with my job the teapot was a nice touch instead of just tea bag and cup.
I would like to thank all the staff from room attendants to reception and waiting staff all very friendly and would go that extra mile to make sure your stay was perfect. If you required anything which we did in our room it was attended to straight away.
On our 1st night we had the tennerfest menu which must say was very good value.
Hotel is only a five to ten minute walk into town centre.
Would we stay there again you bet. Bed was very comfy did not want to get up as best nights sleep I have had in ages. Also as I stay in a lot of hotels with my job the teapot was a nice touch instead of just tea bag and cup.
I would like to thank all the staff from room attendants to reception and waiting staff all very friendly and would go that extra mile to make sure your stay was perfect. If you required anything which we did in our room it was attended to straight away.
Source: tripadvisor.co.uk
In October 2016, sandra b said about Duke of Richmond Hotel
My friend and I recently spent two nights at The Duke of Richmond Hotel in Guernsey and we would like to thank everyone for making our first visit to Guernsey and our stay at the hotel a most memorable and amazing experience. We were given first class service from the moment we walked through the door and the staff there could not do enough for us. We'd like to give special mention to Aaron as from check-in to departure he made sure everything was perfect and always went the extra mile to ensure we had everything we needed (the ice bucket and glasses very nearly arrived in the room before we did). We have no doubt that if he continues in the industry he will be a very high achiever and is certainly an asset to the Group, Jo was brilliant too, he came to the bar personally to give us our keys and gave us an early check-in, ensuring our cases were already in the room. A complimentary drink was a much appreciated unexpected touch! A big thanks to Paul in the bar for making us delicious drinks and giving us great service during our stay. Fiachra always welcomed us with a smile and a genuine interest in our plans for the day. Breakfast was cooked individually for us and the service given by all of the restaurant staff was perfect. The room was outstanding, spacious, spotlessly clean and beautifully décorated. Indeed the décor throughout the hotel was stylish and with very good taste. We had a lovely hand written note in the room accompanied by wine and chocolates (thank you Elise for arranging this and its a shame we actually didn't manage to meet you). We were blown away by everything and really felt like we were part of the RCH family and haven't stopped enthusing about the hotel to friends and family. We are already planning a return to the Island and hotel very soon. Sandra and Diane.
Source: tripadvisor.co.uk