The hotel is inside an industrial estate and not much green spaces to walk around in, other than the mini garden. The service overall was fantastic! Most of the staff were very friendly! Especially the staff that were working at the restaurant on the Friday night. Unfortunately some of the staff we came across on Saturday were a little rude especially during the lunch service. They got the food order wrong and didn't fully correct it. I do understand that they were probably very busy, but at least make an attempt to correct what went wrong.
Overall the food was brilliant and there was lots of it with Spa deal we booked (two night spa deal. So breakfast (x2), 1 lunch and 2 dinners (£30 pp) were included).
The spa staff were very welcoming and helpful and skilled.
I paid for an extra scalp massage and was disappointed by the treatment I received because it was with a trainee that started on the day I was booked in rather than an experienced staff member. Kinda felt it was a waste of £50 .
The hotel pool and sauna and steam room can be used by outsiders. So Saturday was very busy with lots of children. Not what I was looking for when having a spa experience.
The rooms were comfortable.
Fantastic customer service from.everyone at the hotel.
I would recommend the spa area to be regulated as it was too busy to use certain facilties, the only disappointment, everything else was excellent.
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