Local Reviews
In January 2021, Morag De Luca said about Kettering Park Hotel
Lovely hotel and great service.
Source: google.com
In January 2021, Christian Sharp said about Kettering Park Hotel
Kettering Park Spa hotel is a nice hotel; it's got a good feel to it, and despite being right by a main road, it's not too noisy. The décor is tasteful, and although it's not the nicest hotel in the range, it's got lots of good features, and feels like something a bit special. There's a bar, a pool, spa treatments, and I did really like the room we had - the bed was comfortable and large enough, and I really liked the raised area with both a sofa and a desk. In fact, there was another little desk tucked away in the room as well, so two people could easily work on their novels from here!
The one area that lets it down is the staff training; when we arrived, it took about 10 - 15 minutes to check in. The member of staff was polite and helpful, but was very baffled by our booking with Hotels.com, checking and re-checking whether we'd paid in advance, whether they needed to pre-authorise our card, whether we should pay now for breakfasts and a spa treatment etc. This was repeated at breakfast; there was one member of staff who did greet us in a friendly and organised fashion, but we had to wait a while for another person to come and take our order, and rather than saying 'hello, good morning, can I take your order?' they just stared at us silently until we ordered. That day, our breakfasts came almost instantly - before any drinks, and without the toast we'd ordered - and they were warmish, having obviously been under lights for a while, waiting for someone to order the Northern (i.e. full English) breakfast.
It wasn't a one-off; the next day the first part of our breakfast was delivered by a very confused member of staff who came over to our table and said 'um, is this your breakfast?' and rather than ask whose breakfast was whose, just started putting it all down on the table for us to sort out. Call me finicky, but if you're charging £20 per person for breakfast (and £5 extra for hash browns!) you should at least make sure your staff have good training.
No-one was unpleasant; we didn't have a bad time - but there were times when we felt like we were a bit of a burden on the staff, who were just a bit confused by the customers and the process of running the hotel. It's got great potential, but please, please, invest in some training to help your staff be nice AND great at what they do - at the moment, they're just nice!
The one area that lets it down is the staff training; when we arrived, it took about 10 - 15 minutes to check in. The member of staff was polite and helpful, but was very baffled by our booking with Hotels.com, checking and re-checking whether we'd paid in advance, whether they needed to pre-authorise our card, whether we should pay now for breakfasts and a spa treatment etc. This was repeated at breakfast; there was one member of staff who did greet us in a friendly and organised fashion, but we had to wait a while for another person to come and take our order, and rather than saying 'hello, good morning, can I take your order?' they just stared at us silently until we ordered. That day, our breakfasts came almost instantly - before any drinks, and without the toast we'd ordered - and they were warmish, having obviously been under lights for a while, waiting for someone to order the Northern (i.e. full English) breakfast.
It wasn't a one-off; the next day the first part of our breakfast was delivered by a very confused member of staff who came over to our table and said 'um, is this your breakfast?' and rather than ask whose breakfast was whose, just started putting it all down on the table for us to sort out. Call me finicky, but if you're charging £20 per person for breakfast (and £5 extra for hash browns!) you should at least make sure your staff have good training.
No-one was unpleasant; we didn't have a bad time - but there were times when we felt like we were a bit of a burden on the staff, who were just a bit confused by the customers and the process of running the hotel. It's got great potential, but please, please, invest in some training to help your staff be nice AND great at what they do - at the moment, they're just nice!
Source: google.com
In January 2021, Sarah Barber said about Kettering Park Hotel
Just back from a lovely 2 day spa break celebrating a special birthday with my friend, the hotel, staff and service were perfect from start to finish. Food was amazing, spa and treatments relaxed and restful, all the staff we met had a friendly smile and nothing was too much trouble. Had a wonderful weekend and would not hesitate in booking again
Source: google.com
In January 2021, Paula Morrow said about Kettering Park Hotel
25th September we had our wedding , Not only is the venue amazing all the staff are friendly , approachable & went above and beyond thank you for making it such memorable day!!!!
Source: google.com
In January 2021, Dawn Kemp said about Kettering Park Hotel
Fabulous
Source: google.com
In January 2021, Nicholas Brennan said about Kettering Park Hotel
Loved our stay at Kettering Park. The service, staff, spa and food was all fantastic. The staff make the hotel and they are a credit to themselves.
I recommend the Coet de Beof, it was lovely as was the breakfast!
I would recommend and would go back!
Thank you for a memorable stay!
I recommend the Coet de Beof, it was lovely as was the breakfast!
I would recommend and would go back!
Thank you for a memorable stay!
Source: google.com
In January 2021, Tr1ck5ter said about Kettering Park Hotel
Amazing start to finish, no complaints
Source: google.com
In January 2022, Sue Garnett said about Kettering Park Hotel
Lovely relaxing stay. Lovely refurbished hotel.
Source: google.com
In January 2022, Joe Aucott said about Kettering Park Hotel
Food is always good, nice setting and attentive staff.
Source: google.com
In January 2022, Sherman A said about Kettering Park Hotel
Really great place to have a quiet relaxing time with a friend. Only used the bar/food facilities for lunch.
Source: google.com