St Neots Fencing Company Ltd

In February 2014, ann m said:

My father has nothing but praise for this company. They were very efficient in returning his call regarding his enquiry. I beleive it may have been the manager who came around to quote on the job, he was very helpful and offered to make safe one of the panels until the work was carried out. A guy called Tony arrived to do the work, he was very friednly and made us feel at ease, as he explained all that he was going to do. He completley renewed a 60ft fence and the work was carried out extremely efficiently within a couple of days. A very good job done and highly recommended.

Source: thebestof.co.uk

In February 2014, Jonathan B said:

A fantastic business that really cares about customer satisfaction, If all local businesses were like this it would be brill. Great finish, tidy and reliable.

Source: thebestof.co.uk

In February 2014, Mel G said:

The team carried out an excellent job of installing wooden fencing,paving for paths and three patios and laying turf.First class work which has transformed our large garden area.We are looking forward to summer so that we can enjoy it to the full!

Source: thebestof.co.uk

In January 2014, Tim J said:

Thank you again st neots fencing, really really pleased with our new fences. The tradesmen turned up exactly when they said they would, cleaned up before they went home each night and everything was exactly as they said it would be. Quality of the fence panels is excellent just as you said it would be, thanks again I would reccomend you all the time.

Source: thebestof.co.uk

In January 2014, Adele M said:

Excellent job done. Removed trees, including root & put up top quality fence. Would use again & recommend without a seconds thought. Made the front of our house look so much better - thanks guys!

Source: thebestof.co.uk

In December 2013, Richard B said:

Brilliant service and a very smart fence. The garden was left neat and tidy despite the bad weather. The tradesmen were also very polite. Arrived on time and the work was completed bang on time. Hard to find service like this these days ! Highly recommended.

Source: thebestof.co.uk

In December 2013, Alan M said:

Good workmanship and very professional. Would happily recommend to anyone needing fencing.

Source: thebestof.co.uk

In September 2013, Geoff U said:

Very good work, Most pleased. Considerate and friendly workers. Would recommend.

Source: thebestof.co.uk

In September 2013, Mark R said:

We have just had some fencing work completed. This is the second time we have used the company. On both occasions the quotes were competitive, the staff personable and hard-working and the quality of work very good.The staff stayed late to complete the job and were very accommodating to our views - and were honest. We were very pleased with the end product. Thanks.

Source: thebestof.co.uk

In August 2013, Roy W said:

I have had two fences erected by St Neots Fencing Company. I was so impressed with the first I had my main boundary fence replaced. Nick and his assistants worked very hard and did a brilliant job. The cost was lower than an inferior job that was done for me about two years ago. Many neighbours have commented on how good the fences look.

Source: thebestof.co.uk

In August 2013, Nigel P said:

I WOULD HIGHLY RECOMMEND ST NEOTS FENCING . ROSS WAS VERY PROFESSIONAL AT HIS JOB AND WORKMANSHIP WAS VERY GOOD CLEAN AND TIDY

Source: thebestof.co.uk

In August 2013, Nigel P said:

I WOULD HIGHLY RECOMMEND ST NEOTS FENCING . ROSS WAS VERY PROFESSIONAL AT HIS JOB AND WORKMANSHIP WAS VERY GOOD CLEAN AND TIDY

Source: thebestof.co.uk

In August 2013, Nicola O said:

A really awful company who took money from us without doing any work. They shouted at us down the phone and argued with us when we pointed this out to them.I phoned the boss of the company who made it clear that he did not want his weekend disturbed by our query. When they finally accepted that the work had not been done they blamed us for them not making a profit on the work, offered scant apologies and refused to provide us with a partial refund when we asked for one. Complete cowboys of the Grabbit & Run variety. You're a complete mug if you go to them to get work done- Avoid them like the plague.

Source: thebestof.co.uk

Reply from St Neots Fencing Company Ltd:
We are truly sorry for the confusion on our part, which meant that the replacement of two rotten fence posts was not carried out as planned. This is the first time in over 6 years that anything like this has happened. As I explained to you, this was during a short time of unusual inconsistency for us, as our office manager was frequently absent due to a bereavement. We are truly sorry that you transferred money into our bank account six days after the planned date of completion without noticing that the work had been not carried out. This unfortunately added to our sincere belief that not only had your job been carried out, but you were also happy with our work. As we explained to you, Mark Wootton our Company Director was more than happy to take time out of his family holiday in The New Forest to call you back immediately to discuss your complaint. He was unfortunately trying to not be distracted by his three young children who were with him alone. We are also truly sorry that it took four weeks for you to notice that we had not carried out the work and that you phoned us on a Saturday to notify us of this, and that no one was available to come immediately to sort out the situation for you as requested. Mark came to visit you personally on the Monday morning to apologise profusely for our error and was glad to arrange for the work to be completed the exact same day. It took us less than 48 hours to rectify our mistake from your first call and we would have acted immediately had it not been a Saturday. We have not at any point blamed you for any lack of profit and we are sorry that you feel that way, and that you have felt unable to accept any of the many apologies offered both in person and in writing from both directors of the company. We feel that you have been unfair in calling us a 'Grabbit and Run' company as we have a unit and showroom in Little End Road where customers are always welcome to visit us and hope that our many positive testimonials help to show this is not the case. We appreciated the email we received from yourselves explaining that you had not in fact been shouted at and argued with down the phone, but are confused as to why you still felt you should write this inaccuracy in your testimonial. We are aware that if we had paid you the 25% refund that you asked for, then you would not have written us this negative testimonial or reported us to Trading Standards, as you explained in your email. However, we felt it only fair that our customers know that we are not machines but humans, who occasionally get things wrong. And that we always try to rectify things as soon as is humanly possible and strive to leave all our customers happy.

In July 2013, Lindsey C said:

Would recommend - Excellent job, really neat and site left very tidy. Thank you.

Source: thebestof.co.uk

Reply from St Neots Fencing Company Ltd:
Thank you! We are delighted that you are happy with our work.

In July 2013, Mrs H J said:

I would recommend St Neots Fencing Company because - Good work - good people!

Source: thebestof.co.uk

In July 2013, Mr H said:

Excellent communication, excellent service, excellent job, excellent company.

Source: thebestof.co.uk

Reply from St Neots Fencing Company Ltd:
Thank you! We are glad that we could be of service to you.

In June 2013, Deborah W said:

Very pleased with company: from quotation, to supplying and fitting of fencing, to excellent way men cleared up after their work leaving area clean and tidy, as promised in their original quotation. Would highly recommend their services.

Source: thebestof.co.uk

In June 2013, Mr B said:

Work was done really quickly and the cost was reasonable. Would recommend them.

Source: thebestof.co.uk

In June 2013, Mr S said:

Many thanks for a good prompt service, very pleased, will be in touch in the future.

Source: thebestof.co.uk

In June 2013, Mrs C said:

On both occasions the teams were polite, cheerful, proficient, even in the atrocious weather! thank you.

Source: thebestof.co.uk

Reply from St Neots Fencing Company Ltd:
Thank you! We will be there come rain, shine or snow! We are glad that you are happy with our work.

In May 2013, Mrs K said:

Very good job done, good workman, pleasant & polite, would recommend them to everyone.

Source: thebestof.co.uk

In May 2013, Ms D said:

Had to wait a while for gate to be made and delivered, but the service and customer care, unequalled, Tony the installer is a gem!

Source: thebestof.co.uk

In May 2013, Mr Greaves . said:

I would highly recommended St Neots Fencing Company - Good job done by nice people!

Source: thebestof.co.uk

In May 2013, Mr Angliss said:

I would highly recommended St Neots Fencing - Very friendly guys, did a great job, left the site very clean and tidy, would recommend.

Source: thebestof.co.uk

In May 2013, Mr Mason said:

Fast and efficient, both on quoting and installation, great job done by Ross on the day, we are more than happy with our fence.

Source: thebestof.co.uk