Stamford butchers Nelsons were the winners of this year's Mercury Business Award for Customer Service.
Manager Paul McDonald said that all of the staff at Nelsons are committed to high standards of customer care, and it's this which has made Nelsons so successful over the years.
When you speak to Paul, his enthusiasm and professionalism are clearly evident. He assures his customers that his care of the fresh meat is second to none to ensure tenderness.
Nelsons original shop in Red Lion Square, Stamford, has been a butchers since 1826, and Harold Nelson who took over in 1924 won over 50 gold medals for his Melton Mowbray pork pies which were made on the premises, in the cellar below the shop. When he retired, he sold the business to Frank Gilman in 1952, who continued production of the famous Lincolnshire sausages and Melton Mowbray pork pies.
The company built a Pie Factory at Alma Place in 1959 to satisfy the increased demand, and the premises now have an EC licence whilst continuing to produce a wide range of meat products of quality under Frank's nephew, Guy Gilman. The range has increased to include Rutland sausages, sausage rolls, meat pies & pasties, sweet mince pies, crumbles, quiches and egg custards as well as their own cooked hams, roast meats and haslets. There's also a range of meat-based ready meals such as scotch eggs, lasagne and cottage pies.
The customer service award was won for customer commitment and in-depth knowledge. After the award ceremony, manager Paul McDonald said that they were really pleased to feel that they are appreciated by their customers. He added that it was nice to be recognised for what they do.
