Coversure Insurance Services Sudbury, a leading player in the local insurance sector, is proud to announce its achievement of the Feefo Gold Trusted Service Award 2024. This prestigious accolade is awarded to businesses that consistently deliver exceptional customer service and commitment to their clientele.

Since its launch in 2007, Coversure Insurance Services in Sudbury has been at the forefront of providing personalised insurance solutions, always putting the needs and satisfaction of its customers at the centre of its operations. The Feefo Gold Trusted Service Award, an independent symbol of excellence, recognises businesses that excel in delivering customer experiences that are not just satisfactory, but genuinely outstanding.

The criteria for this award are rigorous, with only companies that have collected a minimum of 50 reviews between 1st January 2023 and 31st December 2023, and have achieved a Feefo service rating of between 4.5 and 5, being considered. Coversure Sudbury has surpassed these benchmarks, showcasing its unparalleled dedication to customer satisfaction.

Lee Parker, the proud owner of Coversure Sudbury, expressed his delight: “We’re so excited to receive a Trusted Service Award from Feefo. Keeping our customers happy is our priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where purse strings are tight. As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want.”

Tony Wheble, CEO at Feefo, congratulated Coversure Insurance Services Sudbury: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. The Trusted Service Awards have always been about recognising companies, like Coversure Sudbury, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return. I look forward to seeing what Coversure Insurance Sudbury and our other customers achieve next year.”

This award not only celebrates Coversure Insurance Services in Sudbury's commitment to superior customer service but also underscores the company's role as a leader in the insurance sector, setting a benchmark for others to aspire to. In a time where consumers are increasingly cautious with their spending, recognising and honouring companies that prioritise customer satisfaction is more important than ever.

Coversure Sudbury remains dedicated to upholding these high standards of service and looks forward to continuing to serve the community with integrity, professionalism, and a customer-first approach.

If you'd like to have a chat with Lee and the team, please get in touch with him here