You might have heard the news that Tesco has been forced to close its kitchen fitting business after a problem with its supplier left hundreds of customers without kitchens or at risk of losing their deposits.
The grocer has stepped in after claims that its installation provider, Bolton-based Mark Two, owned by Ultra Finishing in Burnley, had been unable to ‘deliver the service’ that was expected.
Tesco said it would either offer a full refund to about 1,000 customers affected or, for those where work has already begun, it would have the work completed by an alternative provider.
That's shocking.
Buying a new kitchen or bathroom is always going to be a severe invasion into your home and family life. Over the last 10 years I have lost count of the number of larger companies that have gone out of business leaving clients out of pocket or without a kitchen.
This industry is a very difficult one to be a part of and deliver clients expectations. Tesco have been using their name to market kitchens sales and Mark 2 to run the design and installation side; on a national scale this is a very tall order for any company.
R&R are proud to remain a local, independent business and install no more than 2 kitchens and a bathroom each week. At busy times this will mean that there are longer delays to installation start dates, however, its much better to wait a few weeks than live through this sort of nightmare.
If you want a new kitchen / bathroom in 2015 - talk to us. We won't let you down.
