Light Cinema Walsall
Latest Reviews
Just the best
Source: google.com
Friendly staff but inefficient service setup. Ordered food online but was told to join the (long) order queue to receive our food. There was noone waiting in the collection queue! The bottom of the screen in screen 2 is wavy, affecting the picture.
Source: google.com
Love this place and the man that introduces the film he's so joyful and makes u feel welcome everytime thankyou
Source: google.com
Well what can I say!! What an eventful trip. Me and my friend visited with our two year olds for Paw Patrol. Our boys were very excited and took a dash to the escalators, before I could get in place to supervise them, They both took a tumble and fell backwards, drinks and food went everywhere. One landed on their head abs ended up with a cut, both were on absolute tears.
It was terrifying, i thought I wasn’t going to stop them falling. A member of staff hit the emergency button, another member of staff (Tom) came flying up the stairs to help. He was insistent on getting the boys down and checking they’re ok. He was totally reassuring that the mess id just created was easily sorted, but the boys were priority.
Albany, another member of staff, came over with a first aid kit to clean up the head cut, thankfully it was minor.
Tom even got some drawings and pictures to keep them occupied while we were checking them over.
Albany, was awesome, calming and friendly.
After the boys were sorted, we decided to carry on up to watch the film…..this time we took the stairs.
Albany and Tom replaced all our food and drinks that were lost in the accident, bringing them into the screen so we didn’t miss anymore of the movie.
Afterwards, they were there to help keeping the boys occupied again while we completed accident reports, there was colouring, certificates and balloons.
I am super grateful that you have such helpful empathetic staff, they were incredibly reassuring and took away the stress from the whole situation. Best customer service I’ve experienced with a cinema chain. We will definitely be returning.
Thanks Albany and Tom! We hope you get a raise!!! Xx
It was terrifying, i thought I wasn’t going to stop them falling. A member of staff hit the emergency button, another member of staff (Tom) came flying up the stairs to help. He was insistent on getting the boys down and checking they’re ok. He was totally reassuring that the mess id just created was easily sorted, but the boys were priority.
Albany, another member of staff, came over with a first aid kit to clean up the head cut, thankfully it was minor.
Tom even got some drawings and pictures to keep them occupied while we were checking them over.
Albany, was awesome, calming and friendly.
After the boys were sorted, we decided to carry on up to watch the film…..this time we took the stairs.
Albany and Tom replaced all our food and drinks that were lost in the accident, bringing them into the screen so we didn’t miss anymore of the movie.
Afterwards, they were there to help keeping the boys occupied again while we completed accident reports, there was colouring, certificates and balloons.
I am super grateful that you have such helpful empathetic staff, they were incredibly reassuring and took away the stress from the whole situation. Best customer service I’ve experienced with a cinema chain. We will definitely be returning.
Thanks Albany and Tom! We hope you get a raise!!! Xx
Source: tripadvisor.co.uk
Me and my friends come to the cinema in Walsall often.. Good beer good food and nice seats what else do you really need?!
We came to watch black widow but after being served by josh and hearing his recommendation on suicide squad we quickly changed our minds. We weren’t disappointed. I wanna add iv never met anyone in customer service who’s personality was so positive. Asset to the business and a real nice chap looking forward to venom 2
We came to watch black widow but after being served by josh and hearing his recommendation on suicide squad we quickly changed our minds. We weren’t disappointed. I wanna add iv never met anyone in customer service who’s personality was so positive. Asset to the business and a real nice chap looking forward to venom 2
Source: tripadvisor.co.uk
I'd like to leave a review for a guy called Phillip who works here.
I went with 3 of my grandchildren to watch a movie. Unfortunately the youngest was sick and this guy was soo helpful. He helped clean up, got me items to help myself and granddaughter get clean, offered water, reassured us not to worry and even sat with my other grandchildren so they weren't nervous to watch last ten minutes of the film. Brilliant service and I highly recommend the venue. Thank you very much Philip
I went with 3 of my grandchildren to watch a movie. Unfortunately the youngest was sick and this guy was soo helpful. He helped clean up, got me items to help myself and granddaughter get clean, offered water, reassured us not to worry and even sat with my other grandchildren so they weren't nervous to watch last ten minutes of the film. Brilliant service and I highly recommend the venue. Thank you very much Philip
Source: tripadvisor.co.uk
Excellent place been there loads as I'm a infinity member really great atmosphere and really friendly staff highly reccomend this place
Source: google.com
Me and my daughter went and watch Fast and Furious 9 it is a very good cinema well organised friendly staff would highly recommend The only downside you have to pay to park Booking online is easy
Source: google.com
I absolutely love this place. The staff are so helpful and friendly and one particular member of staff Josh, found my lost earring. Thank you so much Josh, you're a star!!!
Source: google.com
The cinema was realy good and so was the movie but the seats where very ild and did not have the room to hold my food without slipping
Source: google.com
Brilliant place 👏
Source: google.com
Good screen. Staff pleasant. However drinks are pricey. 4 drinks and a popcorn which was £26.25 cost more than the film we paid to see.
Source: google.com
Fab.
Source: google.com
Great staff, clean and covid safe. And the bubble waffles 💯. Its a nice cinema and we will definitely be back
Source: google.com
I just adore this cinema. Always a real treat to come here and the staff are amazingly friendly and helpful.
Source: google.com
This is genuinely my favourite place to be, always has the movies I want on. It even serves food and has a cute sitting area with a little free arcade machine thing. It's always clean too
Source: google.com
Good plenty of space. Temperature just right, clean and friendly staff.
Source: google.com
Wonderful staff ..they are so happy and helpful
Source: google.com
Good films Very comfortable and nice all round recommend everyone to goo kind regards Ryan.
Source: google.com
Love it here and very welcoming staff
Source: google.com
We've been regulars at the Walsall Light for a few years now, so decided to book in for the Euros Quarter Finals game so we could watch the England match in a special environment. As part of the package, we also got a drink and a pizza, so we were raring to go.
It was such an exciting evening, made all the better for the atmosphere the staff encouraged. Colin is an absolute credit to the team, he did everything he could to make us comfortable and ensure we had a really fun night, singing with us, encouraging celebration, and taking photos. We'll be booking in here for any other matches we manage to get through, and hopefully the Light hosts more live events that we can go to. It's such a lovely feeling to be a part of a group again after a year of lockdown. Well done Colin, keep it up!
It was such an exciting evening, made all the better for the atmosphere the staff encouraged. Colin is an absolute credit to the team, he did everything he could to make us comfortable and ensure we had a really fun night, singing with us, encouraging celebration, and taking photos. We'll be booking in here for any other matches we manage to get through, and hopefully the Light hosts more live events that we can go to. It's such a lovely feeling to be a part of a group again after a year of lockdown. Well done Colin, keep it up!
Source: tripadvisor.co.uk
Lovely film ice blasts are amazing be back soon l
Source: google.com
Good service and chairs are very comfy
Source: google.com
Not too busy easy parking, book in advance
Source: google.com
Customer service is always great here! The place is well presented too, with no messing around when it comes to setting out rules to adhere to covid guidelines... Despite the fact the general public don't seem to follow them!
Source: google.com
