I had my first dealings with Skirting4U a couple of weeks ago and was bowled over by their service, especially when things went wrong. They say the best way to see how good a business is, is to monitor how it reacts to a problem; something they dealt with quickly and effectively.

I placed an order online for some skirting to finish our new Kitchen / Diner. The website was clear and easy to use, and after completing the checkout I was kept up to date with the order status, getting emails to tell me the skirting had been cut, rebated, primed and shipped.

The challenge I refer to was with their courier, Tuffnells. I've only had dealings with them once before and found them to be useless, so I was surprised that Skirting4U had selected them as their courier of choice. After waiting in all day for our delivery on the receipt day specified, nothing arrived and at no less than 1-minute before the end of the delivery period, the items were marked as delivered by the driver even though he had not visited us. When I called Tuffnells they were closed. I called them the next day and they wouldn’t answer, so after 3 attempts I called and spoke with Alice at Skirting4U. She took the issue seriously and not only reimbursed me for carriage, but monitored the delivery on my behalf. After Tuffnells gave her no further information (and the goods were not delivered the next working day either after another long day sat at home), she then arranged for a replacement order to be fabricated, which they then shipped themselves via one of their team. The original order has still never arrived, so there's probably a Tuffnells driver out there somewhere with some really nice skirting boards in his house.

In all seriousness though, the professionalism and service shown by Alice and the Team goes to show their commitment to looking after their customers and I am very grateful that they helped me in the way that they did.

All in all a very good company, a great product, easy to order, easy to contact and pleasant to deal with. My order may have been relatively small compared to the ones I expect they deal with regularly, but taking the time to look after a small order means that the broader market – such as the Trust Pilot community – learns about their excellent service from a very happy chappy. I will be back to order more skirting when we start the next stage of our home renovation project. Thank you.

excellent service and they kept me informed every step of the way. I highly recommend

I have used Skirting4U for my whole house renovation, placing multiple orders over the last few years.
I have been really pleased with the product, the service received, and the order and delivery process.
With my most recent order there was a mistake, and the wrong sized skirting had been delivered. Never mind, people make mistakes, it's how they are dealt with that matters. I rang Skirting4U up the next morning to let them know, and they rushed through my correct order that day, getting it cut, profiled, primed, and on the truck that day ready for next day delivery the day after, at their own cost, so I could proceed with my fitting on the day I needed to. I was really impressed, and I will be sure to use them for all future skirting and architrave needs, and will recommend to others. Thanks!

Fantastic service from start to finish. Ordered samples that came straight away then ordered the skirting which was a dream to do on the website followed by regular updates and delivered by their own driver. The skirting is perfect so all in all a brilliant experience

good quality skirting boards and very good customer service

Great quality. Covered old dated skirting board and looks amazing with the gloss finish. Totally recommend this company👍

From initial on-line order to the delivery this morning I have had an excellent service. They emailed me updates all along the way and rang me to make sure the agreed delivery timeslot was OK for me. Product is first class, price very competitive and service second to none! Thanks guys.

Brilliant service, excellent communication and a perfect product. Thank you!

Terrific service. Ordered on the Monday, variety of sizes and profiles, kept up to date with the progress of the order, and all safely received on the Thursday. We've started fitting, etc and all looking tremendous. Very good quality and very good service. Can't recommend highly enough...

Absolutely brilliant! We ordered skirting with a rebate and architrave last week, it arrived on the Friday as expected and we were really really pleased with it. My husband has now fitted it and it looks fantastic, we will definitely be ordering again for our other rooms! Also fully kept up to date via email..
Many thanks 👍

Banging customer service from Ella top lass! Enjoyed the product too looks great would go back.

Amazing customer service by Ella thank you for the great product! Would buy again.

Nice quality product. Defo go for the painted finish!

We used skirting4u for our new build. They are fantastic. Samples sent out within days. The quality of the product is brilliant even our builders were impressed. They delivered all my products ontime when they said they were going to deliver without any issues. We reordered as we needed more and it was sent out to us on express delivery within days!! The service on phone and email with quotes was fantastic they were turning my updates around within an hour or so. Also helped lots on the phone with recommendations on quanities for architraves.

Fantastic products supplied by a quality committed company.
When I’m relying on suppliers to deliver on time Skirtings 4 U has proved to be one of the best.

Great quality skirting boards, superb service all round. Currently renovating a house and have completed two rooms with skirting boards and architraves from Skirting4U and will now be finishing the remainder of the house with them.

FANTASTIC CUSTOMER SERVICE AND PRODUCTS, HIGHLY RECOMMEND!!

Really pleased with the delivery of my recent order of skirtings and architraves. The cost was more competitive than anywhere else I could find and the quality of the product was excellent. Has finished off our refurbishment really nicely! Will definitely be using Skirting4U in the future and will recommend to family & friends! A+++

Excellent product. Used in new study. Quick delivery.

Great products, quick delivery and excellent customer service. We used the Lambs Tongue skirting board throughout our barn renovation and it looks great. Highly recommended.

I've used Skirtings4U on 5 or 6 occaisions now and will continue to order regularly for our business needs. I've found their customer service to be excellent and we have extremely high standards. We did have one occaision where a delivery was delayed but that was a courier issue and not Skirtings4U - however Skirtings4U still refunded the cost of the courier which was greatly appreciated. Our business relies on suppliers who can give you a reliable service and back it up if ever there is an issue and we feel that Skirtings4U have given us that service. We'll continue to use them on this basis.

Great all round experience, Great price , quick delivery and most importantly a quality product.
(I ordered 40 m of the stepped profile in a satin white finish)

Recently replaced skirting boards in the hall, stairs & landing of our 1950's house. Ordering was simplicity itself. They do a wide range of styles and sizes and their prices competitive. I needed to change the order between first ordering and delivery. The company were very obliging and made the alteration without it affecting delivery. The boards were delivered exactly as promised and arrived well packed and protected. Our professional who fitted them for us commented on the quality and finish of the boards and said they were far better than many he'd seen from other sources.
Will be using Shirting4u again when need some more boards.

1st class all the way from customer service to the quality of the product, everyone was very helpful and this has put the finishing touch to our new extension perfectly
Thank you Skirting4u

we ordered replacement architrave and had it delivered next day with good quality finish unlike some of their competitors