Part Time Administrator / Move Co-ordinator
Based at our Walsall offices you will assist our Sales & Logistics Manager.

Previous experience within the Removals and Storage industry is desired but not essential; previous clerical/admin experience is essential.

This is a new appointment and is initially offered on a part-time basis:

Monday - Friday 4.00pm - 7.00pm and alternate Saturdays 9.00am - 2.00pm.

General Duties

• Telephone - ensure all calls are dealt with in a professional manner
• Dealing with customers' queries where appropriate
• Communicate with clients by email, letter and by phone
• Input new enquiries and create removal plans
• Organise appointments
• Input and update quotes, instructions and contact notes
• Send quotations out to clients
• Housekeeping - update job statuses
• Accept and book Domestic and Commercial, European and International removal and storage quotations
• Sales follow-up calls for quoted clients
• Implement controlled processes/procedures in conjunction with company initiatives
• Interface with management and staff to ensure queries are dealt with appropriately and consistently in compliance with Company policy/legal/Health and Safety regulations
• Daily processing of completed removal crew-sheets matching with clients files and filing completed folders away
• Starting and ending client storage accounts
• Assisting with processing correspondence in responses to customer complaints / damage reports
• Sending out claim forms to clients where appropriate and processing claims through the insurance brokers

Essential skills

• Excellent literacy and IT skills
• Clear and confident telephone manner
• Numeric and analytical skills
• Good organiser
• Widespread Geographical knowledge of the UK - particularly the Midlands
• Structured and organised

Personal qualities

• Effective communicator, verbal and written
• Effective problem solver
• Accurate record keeping
• Attention to detail
• Customer focused
• Takes the initiative to get things done
• Team player
• Enthusiastic and a positive attitude to providing solutions to the challenges customers face

All applications via email only; please forward your CV with a cover note outlining why you are right for this role to recruitment@theadmiralgroup.co.uk
Salary is negotiable.