Local Reviews
In July 2013, ausbiz said about Old Government House Hotel & Spa
I have just returned from a one week visit of Guernsey and the OGH. I quite enjoyed the "welcome back" and the smiles from the team.
As before I had a great time, everyone was very attentive and helpful from the first day until departure. Thank you to all the ladies at the reception.
Meeting and talking to Harry Seepaul, Director Guest Services again was great.
I liked my room very much it was always in good order, most of the time it was serviced during breakfast. The room was opposite the small office of "Housekeeping". I liked to talk to the ladies and the Head Housekeeper every time I went out or returned, best neighbours I ever had.
The events with "ClassyCool" was amazing so were the food and drinks offered. Also thank you for supporting the Town Carnival it was well worth it.
Breakfast was very good every day a different choice of "hot selections". I had lunch and dinner at the Brasserie. My favourite is the "crispy roast baby chicken" and for lunch the "House sandwiches".
Room Service was very fast and the tray with the food looked nice.
I am looking forward to returning to the OGH.
As before I had a great time, everyone was very attentive and helpful from the first day until departure. Thank you to all the ladies at the reception.
Meeting and talking to Harry Seepaul, Director Guest Services again was great.
I liked my room very much it was always in good order, most of the time it was serviced during breakfast. The room was opposite the small office of "Housekeeping". I liked to talk to the ladies and the Head Housekeeper every time I went out or returned, best neighbours I ever had.
The events with "ClassyCool" was amazing so were the food and drinks offered. Also thank you for supporting the Town Carnival it was well worth it.
Breakfast was very good every day a different choice of "hot selections". I had lunch and dinner at the Brasserie. My favourite is the "crispy roast baby chicken" and for lunch the "House sandwiches".
Room Service was very fast and the tray with the food looked nice.
I am looking forward to returning to the OGH.
Source: tripadvisor.co.uk
In July 2013, Carol T said about Old Government House Hotel & Spa
It was our second visit to the Old Government House in Guernsey and this time we took my mother (78) for her birthday. Our experience was first class even before we arrived with the Hotel's team emailing to ask if they could arrange anything for us ahead of our trip. On arrival we were greeted by exceptional, warm and friendly staff - an experience which continued throughout our visit. The hotel is ideally located in the heart of St Peter's Port,a brief walk to the marina and shops. The facilities are 5 star with a lovely pool area and a variety of choices as to bar or relaxation areas. The food is to a gigs standard as is the service - the team catered to our every need but in such a way as to make us feel extremely relaxed. They were flexible and able to cater to all ages, young and old. We travel a lot and this is easily up there with some of the best 5 start hotels that we've stayed in - the friendly, engaging staff make it the perfect place to stay when in Guernsey.
Source: tripadvisor.co.uk
In July 2013, Deborah G said about Old Government House Hotel & Spa
We have just returned from the OGH Guernsey after celebrating our 30th Wedding Anniversary,the whole team there made it a fantastic experience, from the guys who valet parked the car for us everyday to the staff in the dining room,where nothing was too much trouble,spa treatments were amazing and girls lovely and friendly,5 star hotel with 5 star service,can't wait to go back
Debbie & Phil Guest
Debbie & Phil Guest
Source: tripadvisor.co.uk
In August 2013, Sarah Brill said about Old Government House Hotel & Spa
Attention to detail correcting any mistakes. Thank you to the manager for the offer of a massage, and the champagne and pampering gifts. Great hotel! Stayed in 2012 and hope to stay again one day. I recommend the OGH hotel to anyone looking for a hotel in Guernsey.
Source: tripadvisor.co.uk
In August 2013, LadyfromManchester said about Old Government House Hotel & Spa
Arrived and had to wait a couple of hours for our room, which we accepted as check out was at 11am, and we had arrived at 12. Reception promised to call us on our mobile but that never happened. After 2 hours we went back to reception and our room was ready and our suitcase was already in the room so we didn’t understand why they hadn’t called us as we had been sitting around in the hotel waiting for our room. A bit annoying.
The room was ok (room 104). But it was above the function room and although we had a couple of polite letters from the Management saying that the music would finish at 11pm, (which it did) the guests decanted themselves from the function room to the garden just outside our room, for further drinks and entertainment. Very noisy. I guess it was just the wedding season and as we stayed over from Thursday to Monday, so we couldn’t get away from the functions.
The rooms had tea making facilities, (replacement Earl Gray not being on the list obviously) and all the usual shampoo, body lotion etc. Hand held showers were fantastic for someone with long hair. Nice touch. Couldn’t get the air conditioner to work and lower the temperature, so we concluded it was on some sort of central control, opened the windows instead for a draft. Bed was very comfy.
Pool was supposed to be heated but was freezing cold, Personally I don’t mind that it was not heated until the last day. I would have liked to know what triggered the heating though. Loved the fact that the hotel provided sun protection lotions for everyone to use. Great idea. Didn’t like that people using the spa could also use the pool as one sunny day, there were not enough beds for guests. I understand the business model though. Would have preferred more beds that were adjustable and also thought it unheard of for a so called five star hotel to be unable to provide sun umbrellas when it was so hot. There is no shade around the pool, and you really can’t rustle up a sun umbrella when a guest asks you for one? Really? Well obviously not.
All the staff were fantastic. And I mean all. Outside of Dubai, this was the best service I have ever received and that is no small compliment!!!. A couple deserve a special mention, Katya in the bar who so looked after us night after night, lots of personality, we loved her. And PJ, who when he could not get a taxi for us, got the hotel car to take us to our destination on time, he was the epitome of good service. Nice to see someone take such initiative to sort a problem for a guest. Thank you for your exceptional service.
Nice hotel with lovely public rooms. Superb staff. Intend to return shortly.
The room was ok (room 104). But it was above the function room and although we had a couple of polite letters from the Management saying that the music would finish at 11pm, (which it did) the guests decanted themselves from the function room to the garden just outside our room, for further drinks and entertainment. Very noisy. I guess it was just the wedding season and as we stayed over from Thursday to Monday, so we couldn’t get away from the functions.
The rooms had tea making facilities, (replacement Earl Gray not being on the list obviously) and all the usual shampoo, body lotion etc. Hand held showers were fantastic for someone with long hair. Nice touch. Couldn’t get the air conditioner to work and lower the temperature, so we concluded it was on some sort of central control, opened the windows instead for a draft. Bed was very comfy.
Pool was supposed to be heated but was freezing cold, Personally I don’t mind that it was not heated until the last day. I would have liked to know what triggered the heating though. Loved the fact that the hotel provided sun protection lotions for everyone to use. Great idea. Didn’t like that people using the spa could also use the pool as one sunny day, there were not enough beds for guests. I understand the business model though. Would have preferred more beds that were adjustable and also thought it unheard of for a so called five star hotel to be unable to provide sun umbrellas when it was so hot. There is no shade around the pool, and you really can’t rustle up a sun umbrella when a guest asks you for one? Really? Well obviously not.
All the staff were fantastic. And I mean all. Outside of Dubai, this was the best service I have ever received and that is no small compliment!!!. A couple deserve a special mention, Katya in the bar who so looked after us night after night, lots of personality, we loved her. And PJ, who when he could not get a taxi for us, got the hotel car to take us to our destination on time, he was the epitome of good service. Nice to see someone take such initiative to sort a problem for a guest. Thank you for your exceptional service.
Nice hotel with lovely public rooms. Superb staff. Intend to return shortly.
Source: tripadvisor.co.uk
In August 2013, llion r said about Old Government House Hotel & Spa
Good, solid Hotel. Good food, good location. The staff were very helpful (especially when I was arriving 2 days after my family - In the meantime Jim 'the letch' Davidson (infamous unfunny, drunken 'comedian') was staying at the hotel and took an unhealthy interest in my wife, which I needed the help of the Managment to deal with in advance of my arrival. All good...
All there is to say - Solid top end hotel, very well located...
All there is to say - Solid top end hotel, very well located...
Source: tripadvisor.co.uk
In August 2013, Stev057 said about Old Government House Hotel & Spa
On arrival the concierge asked us if we wanted to be shown around the hotel. No it's ok I said we've been before. To this he replied have you seen the new crown club, no we said. So he took us round and wow what a great addition to the hotel. It was so good we went every night and were made very welcome by Keith, Paul, Gino and Jose. All in all we couldn't fault the hotel. The food was great including the breakfasts and a special mention to the Steak Dianne Man.
Source: tripadvisor.co.uk
In August 2013, Robyn E said about Old Government House Hotel & Spa
We have just returned from a weeks stay at this hotel and can honestly say it was one of the best hotels we have stayed in. We were celebrating a birthday and a recovery from a serious illness and this was just the sort of luxury and pampering we wanted. Nothing was too much trouble for anyone. We splashed out and stayed in a suite which was beautiful with excellent views over the port. All the staff went out of their way to make sure we had everything we wanted from Gavin by the pool, Keith and Jose in the Crown Club, Gonzalez at concierge and Ken, Norbert and the rest of the team in The Brasserie. Thank you for a fabulous stay - we will be back!
Source: tripadvisor.co.uk
In August 2013, John B said about Old Government House Hotel & Spa
The team at the Old Government House hotel make it an exceptional place to stay and visit Guernsey. The welcome was friendly and efficient, the restaurant staff professional and very attentive, they were there when you needed them, and nothing was too much trouble. The Spa is below the hotel, open to outsiders, it offers 5 treatments rooms, a wet room and sauna and steam room. The therapists were friendly and the treatments excellent.
Our bedroom was not big, but breakfast on the balcony in April was a real treat! The rooms are very well equipped, high quality towels, bathrobes and bathroom products. Free wifi.
The location is perfect for strolling round the town, great boutiques to shop in, and many fine restaurants to choose from.
We are looking forward to our next trip to Guernsey and staying at the hotel!
Our bedroom was not big, but breakfast on the balcony in April was a real treat! The rooms are very well equipped, high quality towels, bathrobes and bathroom products. Free wifi.
The location is perfect for strolling round the town, great boutiques to shop in, and many fine restaurants to choose from.
We are looking forward to our next trip to Guernsey and staying at the hotel!
Source: tripadvisor.co.uk
In August 2013, Elana M said about Old Government House Hotel & Spa
Our three day stay in Guernsey was exceptional thanks to the OGH. The hotel, facilities, rooms, service and food are all excellent, and far exceeded any expectations. The staff could not have been more helpful and polite, and this renovated colonial retreat is a gem. We would defintiely return.
Source: tripadvisor.co.uk