Stayed in a classic room on a 4 nights for 3 deal. Exceptional service in reception, concierge, and breakfast room as well as outdoor areas.
However, room was smaller than we have been used to in hotels of this calibre. Shown other rooms of a higher standard by the excellent Nelly and Anthony. Size would still be an issue for us.
Some cosmetic issues with the room (316) which we addressed on our feedback sheet. Minor issues maybe but this is a 5 star hotel.
Also a bit odd not having a small refrigerator or DVD player as standard rather than having to ask the concierge for them.
A lovely hotel but, for us, rooms not up to 5 star standard.

My mum and I recently spent four nights at the hotel - and our expectations were surpassed. The service here was superb - everything from the complimentary drink when we arrived, to them finding and posting a ring that I had left behind (I can't remember who the lady was who dealt with that, but I was so grateful!).

Whilst there we enjoyed treatments at the spa, delicious breakfasts, and a sensational curry in the curry room. The latter was a true experience and should we return, we won't hesitate to book in again!

The bedroom (121) was beautifully decorated with beautiful toiletries - however we did notice some slight stains on the material on the walls (we mentioned this on our feedback sheet) along with a broken draw. This by no means spoiled our stay, but we do think the cosmetics is one area that could be improved.

Also on one occasion, we overheard a waiter (seemingly) being yelled at by the manager in the restaurant during our breakfast in the Brasserie. We genuinely can not fault the service we received by everyone there - however one of things we appreciate most is when staff appear to respect each other (particularly in public!). This was a one-off, and we only overheard the incident - we know nothing about the context.

All that being said.....

we had a truly excellent stay, and both my mum and I wished we could have stayed for longer. Having met other guests who return every year, it is easy to see why. We certainly hope to return again sometime soon.

The OGH offered a very personal service in a very convenient location in the centre of St Peter Port. I stayed on two separate occasions during the same week, and the staff made the logistics of this as easy as possible for me, in looking after luggage, arranging transfers, and a late supper.

Everything was faultless with two exceptions - my first room was quite small, and my second (much larger) room, smelled of cigarettes (or rather of copious air-freshener trying to mask it).

I would definitely choose the OGH for future stays.

Not one year old and already my second review of one of the hotels belonging to the Red Carnation chain… My father is so lucky to have me point out things for him…

Arriving
After a short flight over from the continent, I found myself being carried out of an aeroplane by my parents. Seeing that Guernsey has a small airport, we had our luggage (and my buggy) in our hands in no time at all and as soon as we stepped out to the arrivals hall, we saw a man holding a sign with our family’s name on it. We approach him, he immediately offered us help with our stuff (babies need lots and lots of stuff) and we were on our way to the Old Government House Hotel. Negotiating the small streets and alleyways of Guernsey the man pointed out that he had already informed the hotel to expect us. My father thought that this was a very thoughtful thing to do (call the hotel about our approximated arrival time) and also inform us that he did it so, so we will be able to sit back, relax and enjoy our vacation, knowing that we are in good hands.

Check in went very smoothly. Lots of smiles, loads of attention, a couple of glasses of bobbles (a bottle - water only - for me) and when I was (we were) good and ready we were guided to our room. Seeing that our luggage has already magically materialised in our room, all which was left to do was to admire the view of St Peter Port from our balcony and for me to come to terms with the idea that, much like at the Montague, my parents are ones who are going to sleep in the ‘big bed’, while I will get to sleep in the baby cot made up especially for me.

Breakfast
All of my mornings started almost the same… Up by 6am (didn’t really listen when my parents said I can sleep longer because we are on vacation) got dressed (with a little help) and walked out of room on my dad’s hand to patrol the hotel and its grounds. Although it was still quite early, I met a lot of busy people making the hotel ready for the day. Despite their comings and goings, they found the time to smile at me as I passed by. I also almost made friends with a round shaped red lad with a very long nose named Henry, but I was a bit afraid of the sound he made. My routine then led me outside to the hotel’s well groomed garden, where I examined the water pressure coming out of the fountain, the leaves on the blooming bushes and the soft grass.
After my patrol had come to an end, and I saw that everything was shipshape, we headed for breakfast, which was a real treat. After a couple of days, the breakfast team already knew that one us will be needing a highchair, so it was pulled out for us without even having to ask for it and all that was felt to do was to enjoy freshly squeezed juices, coffee, tea and water to begin with. A buffet of fresh seasonal fruit, various types of ‘smelly’ cheese, some lovely Danish pastries (I was particularly partial to the cinnamon swirls) and an a al carte menu to chose from for the warm dishes. I was also often asked if something special could be made for me, but most of the time I was content with what was offered on the buffet or to share with my parents; enjoying a long side them what my dad had described as ‘the best Eggs Benedict he had ever had’.

Afternoon Tea
Who knew that such a treat as ‘afternoon tea’ exists!? Although this was my first afternoon tea, I was told by parents that it is one of the best they had sat to (Still can’t understand why I was never taken to one of those before, but maybe the fact that I wasn’t born yet has something to do with it). Sitting in the hotel’s pleasant garden, we enjoyed some good sandwiches (the cucumber-cream cheese ones were my favourite) scones topped with Guernsey clotted cream and a truly remarkable selection of tea cakes. Who could ask for more? In fact, we were asked if we need something more, but what was presented to us was already more than enough, even with me helping out a bit.

Dinners
I accompanied my parents to 2 early dinners at the hotel. One at the Brasserie and the other one at the Governor’s Curry Room. While both were excellent experiences for my parents, the Curry Room was truly exceptional. From the novel ‘colonial’ design of the restaurant down to the uniquely South African inspired curries, the place was a treat. The Naan Bread was a favourite of mine, as I had to keep away from the more elaborately spiced stuff. My parents were also happy to find some of the excellent South African wines they’ve learnt to enjoy during their stays at the Montague in London.

Spa
I didn’t get to enjoy the spa first hand, but I did get to enjoy a lovely walk in the nearby park with either of my parents while the other one unwinded in the Spa. I was told that the treatments were pleasant and professional and that my mum could highly recommend the Lava Shell treatment for all of those trying to have the daily stress melted away from them.

My Conclusion
It would seem to me, from I have been told by my parents, that the team of the OGH truly understand the meaning of ‘going on vacation’. Meaning that being on one does not only mean a nice setback, some good food and drink and family activities, but also relaxing from the daily toll of having to take care of things and constantly sorting things out. Seeing that the team of the OGH took such good care of my parents, they had even more time for me - an equation which I can honestly appreciate. Hence, I was told, that we will try to return here, sooner rather than later, knowing that an awesome time will await us. In light of that, it so good that I’ve left a scone-crumb trail for us to follow back, but I suspect that the hotel’s dedicated team had already taken care of it…

Lovely surroundings, very attentive staff, pleasant food.

We have experienced a couple of these on the mainland previously not so sure the overall experience matched.

Quite popular but not so sure we would recommend or return.

Following a lovely long weekend in Guernsey with my Mum, I cannot recommend this hotel enough.
From the minute we arrived, the staff were friendly and helpful and nothing was too much trouble. Our room was lovely with a great view over St Peter Port and the hotel is beautifully decorated with lots of lovely rooms to just sit and relax in. We had one rainy day but it was so nice to hang around and enjoy being at the hotel.
We ate in the Curry restaurant and the Brasserie and both were great.
Anyone going to the Old Government House is in for a treat.
Thanks to all of the lovely staff’ especially Zoe and Nelly on reception and Jaro and Gareth for your help and chats
Hopefully we’ll be back!

Visited Guernsey for the first time and saw this hotel on Trip Advisor. Stayed for 4 nights. The OGH team have got excellent customer service to a fine art and they genuinely want you to enjoy your stay here. From the reception, concierge, staff in the restaurants and bars, to the cleaners they were faultless, nothing was too much trouble.

Loved the hotel, its old and full of character. Stayed in Room 315. Quite small but really had enough room. Good size bathroom with powerful shower within the bath and nice large fluffy towels.

We liked the area overlooking the square where we could sit and have a drink and watched the world go by. Also the pool was very relaxing.

Excellent location in St Peter Port, numerous shops and restaurants right on the doorstep. A few minutes walk to the harbour.

We had dinner in their Curry Room one evening. It was fabulous and a great atmosphere to dine in. We also tried their Brasserie one evening for dinner. Again fabulous food and a good choice.

So along with the hundreds of people who have rated OGH with ' Excellent', we join them and thoroughly recommend a stay here.

Thank you to all at OGH, we'll be back !.

We have stayed at many places over 50 years! This was the Best Experience ever, for us, in hospitality, service, facilities and quality of accommodation; The Brasserie Restaurant, in a beautiful setting, provided an excellent range for breakfasts and the one dinner we had was most enjoyable. We are looking forward to visiting again, even if it's just to sample the experience promised in the Curry Room!

The Hotel is not on the seafront, and indeed the seafront at St Peter Port consists of end to end harbours where the rich and/or famous moor their boats. The hotel is old, and this shows as you become aware of limitations as you use, eg the wardrobe, the desk where the chair is too deep for sensible use as a writing table, the mottled mirror behind the bed and so on. The bathroom is good and towels and accessories (Occident) excellent. Most of all our luxury double room was small, and I hate to think how small a standard room would be. I had to park our cases under the desk or in the wardrobe. For the price I expect a larger room.
The hotel lounge is in the centre of the public spaces and does not have any outside windows. It also tends to become a thoroughfare for hotel staff and waiters, but it is here that you can enjoy a full cream tea (£30). If you are using the lounge for quiet reading you will probably find the lighting is good for this only in a couple of arm chairs.
The staff are excellent, every one. They are always smiling, constantly attentive, willing to give advice and share ideas for things to do. Breakfast is excellent, dinner less so. It is very pricey and there are some outstanding restaurants in town. That said the curry restaurant at OGH is cosy and the curries exceptional. We ate at Nautique and it really is a memorable fine dining experience of London quality without London prices. But you need to book well in advance...even advance of your visit to Guernsey! Dix Neuf is the other end of the scale, noisy and busy, but good portion meals at reasonable prices if that is how you like it.

If the weather is right there is good walking to be had along the cliffs, especially east and south. Be aware that these walks need stamina and are for experienced walkers. Don't miss the millenium tapestry, especially if you have an interest in creative embroidery. The pool looked inviting, and there is a gym. However, it is these extras to the hotel itself which increase the price of your bed and breakfast stay. That is worth considering if you do not use all that the hotel has to offer in this respect

Spent a really nice early evening on the small terrace. The staff were really friendly and super helpful. A bottle of Italian fix for £30 including nibbles. Watching the sun go down. Looking at the sea in the distance. A great start to a mini break