Local Reviews
In March 2014, ian d said about Duke of Richmond Hotel
We stayed for four nights in this clean, well maintained and excellently run hotel. The staff were all very helpful and nothing was too much bother. We arrived at 10am (well before the listed 2pm) check in and the girls on reception provided us coffee and croissants while our room was prepared. They sited us in a room near the lift as I had a plaster cast on my leg at the time. We always found a parking space although at busier times this may become an issue. It is situated at the top of the hill in the town BUT if you are happy to walk then this is not a problem.
Not a cheap option but well worth the expense. The bed linen was so nice my wife asked for it to be changed daily, which it duly was, as she loved the fresh sheets.
A very pleasant stay and if we return to Guernsey this would be our preferred hotel.
As a side issue if you want to visit all the island museums go between April and October as outside these times a number are closed to visitors.
Not a cheap option but well worth the expense. The bed linen was so nice my wife asked for it to be changed daily, which it duly was, as she loved the fresh sheets.
A very pleasant stay and if we return to Guernsey this would be our preferred hotel.
As a side issue if you want to visit all the island museums go between April and October as outside these times a number are closed to visitors.
Source: tripadvisor.co.uk
In April 2014, John A said about Duke of Richmond Hotel
We stayed four nights in this ugly-looking, but very comfortable hotel.
The service is pretty amazing, starting with emails and phone calls as soon as you book, wanting to know if there's anything they can do prior to your arrival. I asked if they could arrange for us to check in at 12 noon instead of the specified 2.30 - yes, they'd do their best. You want fresh fruit in your room? No problem - what sort of fruit? And they delivered on everything they promised.
Our room was a good size, with a view over the town to the sea. But it was hideous to look at - unless you have a passion for black and white flock wallpaper and black chandeliers. If restrained chic is the look you're after, avoid room 304.
Breakfasts were OK, but nothing to write home about - apart from the wonderful Guernsey butter. We didn't try eating there in the evenings. We preferred to try out the other restaurants in town.
When we were checking out we mentioned that we were sorry we'd missed visiting Victor Hugo's House. Well, you've still got time before your flight, said the staff at the desk, and promptly booked us a slot for an hour later (you can only go on pre-booked tours), and showed us exactly how to get there.
It's a pleasant 7 or 8 minute stroll down into the centre of St Peter Port, but a tiring 12-minute climb back up the hill.
But definitely the best thing about the Duke of Richmond are the friendly staff and the quality of service. It's just a shame that all their literature brags about it so much - it speaks for itself. And talking about their literature I was frankly fed up to the back teeth reading about the saintly Bea Tollman, owner and founder of the Red Carnation chain that owns the hotel.
The service is pretty amazing, starting with emails and phone calls as soon as you book, wanting to know if there's anything they can do prior to your arrival. I asked if they could arrange for us to check in at 12 noon instead of the specified 2.30 - yes, they'd do their best. You want fresh fruit in your room? No problem - what sort of fruit? And they delivered on everything they promised.
Our room was a good size, with a view over the town to the sea. But it was hideous to look at - unless you have a passion for black and white flock wallpaper and black chandeliers. If restrained chic is the look you're after, avoid room 304.
Breakfasts were OK, but nothing to write home about - apart from the wonderful Guernsey butter. We didn't try eating there in the evenings. We preferred to try out the other restaurants in town.
When we were checking out we mentioned that we were sorry we'd missed visiting Victor Hugo's House. Well, you've still got time before your flight, said the staff at the desk, and promptly booked us a slot for an hour later (you can only go on pre-booked tours), and showed us exactly how to get there.
It's a pleasant 7 or 8 minute stroll down into the centre of St Peter Port, but a tiring 12-minute climb back up the hill.
But definitely the best thing about the Duke of Richmond are the friendly staff and the quality of service. It's just a shame that all their literature brags about it so much - it speaks for itself. And talking about their literature I was frankly fed up to the back teeth reading about the saintly Bea Tollman, owner and founder of the Red Carnation chain that owns the hotel.
Source: tripadvisor.co.uk
In April 2014, keaneUK said about Duke of Richmond Hotel
Stayed for one night at this lovely friendly hotel. Amazing little touches that you just don't get in the larger chain hotels. Rooms really tastefully furnished and bed linen and towels gorgeous. Lovely helpful staff who cant do enough for you - early check in no problem and so much attention to detail. Only regret is that the stay was only one night.
Source: tripadvisor.co.uk
In April 2014, Barmymarny said about Duke of Richmond Hotel
From the moment we walked into the door to the moment we left, the staff were amazing! So friendly and very helpful! Top marks!
The hotel was delightful. Quirky in a good way. We stayed in room 500 which was lovely and quiet too at the end of a corridor - always good for us!
The food was tasty and well presented, both at lunchtime and in the evening.
Loved reading the little booklet re the owner of hotel and why it is decorated as such. Interesting.
We will definitely be returning. A breath of fresh air to receive such service by highly trained staff!
The hotel was delightful. Quirky in a good way. We stayed in room 500 which was lovely and quiet too at the end of a corridor - always good for us!
The food was tasty and well presented, both at lunchtime and in the evening.
Loved reading the little booklet re the owner of hotel and why it is decorated as such. Interesting.
We will definitely be returning. A breath of fresh air to receive such service by highly trained staff!
Source: tripadvisor.co.uk
In April 2014, Diana H said about Duke of Richmond Hotel
We have recently returned from a two night stay at the hotel and we can't rate the hotel highly enough. The rich splendor of the reception was an indication of the unique, luxurious decoration and attention to detail throughout the hotel. Our room was wonderful - extremely comfortable and very spacious, especially when compared to a London hotel. We were fortunate to have a balcony on which to enjoy the lovely view of the bay. We enjoyed a delicious evening meal in the hotel and the quality of the breakfast was excellent. Without exception all of the staff were extremely courteous and committed to ensuring that our short stay was very special. We can't wait to return!
Source: tripadvisor.co.uk
In April 2014, John M said about Duke of Richmond Hotel
I recently stayed at the Duke of Richmond and loved it.
Was there for 4 nights in early April 2014. The staff was helpful from the moment I pulled up juggling 3 bags. My room couldn't have been better - beautifully decorated, beyond comfortable (sofa, easy chair, desk, breakfast table with 2 side chair which I rearranged to take advantage of the great view of the Channel in the distance).
Loved breakfast in Leopard Bar & Restaurant - good food, beautiful decor, great views, staff was friendly and accommodating - recognized me on the second morning and asked if I wanted a double latte. Went out of their way to make sure everything was to my liking.
A short stroll to the Harbor through beautiful gardens and charming streets. I'm a runner - ran to the Castle and Aquarium ... a nice loop.
Would have liked to spend more time and explore. Would definitely stay here again and recommend it.
Was there for 4 nights in early April 2014. The staff was helpful from the moment I pulled up juggling 3 bags. My room couldn't have been better - beautifully decorated, beyond comfortable (sofa, easy chair, desk, breakfast table with 2 side chair which I rearranged to take advantage of the great view of the Channel in the distance).
Loved breakfast in Leopard Bar & Restaurant - good food, beautiful decor, great views, staff was friendly and accommodating - recognized me on the second morning and asked if I wanted a double latte. Went out of their way to make sure everything was to my liking.
A short stroll to the Harbor through beautiful gardens and charming streets. I'm a runner - ran to the Castle and Aquarium ... a nice loop.
Would have liked to spend more time and explore. Would definitely stay here again and recommend it.
Source: tripadvisor.co.uk
In April 2014, BournemouthCowboy said about Duke of Richmond Hotel
This hotel is excellent. We came here 5 years ago and liked it, but the refurb and rejuvenation of services has made this an amazing place to stay, if old or young or with dogs. Rooms are beautifully decorated and bathrooms nice and new with great power showers. We also stayed here (instead of OGH), because of the park opposite which is lovely to walk dog first/last thing. Parking opposite is handy although only 4 spaces can be limiting. Main plus point though is the quality of staff, all brilliant and we felt really looked after. If pushed to pick one I would give top award to Carina in the dining room. One last comment (although won't give it away for others) was the surprise "notification" for the dog - probably the best touch of any hotel I have stayed in. Compared to lots of average hotels, this hotel stands out of the crowd and should be picked without hesitation. Thanks all.
Source: tripadvisor.co.uk
In April 2014, paulnpauline said about Duke of Richmond Hotel
We stayed here for a couple of nights over the Easter weekend. Rarely in a hotel are we treated as people, and this hotel is brilliant at. Customer Service is superb, as was Easter Sunday lunch. We will be back, and thank you for a lovely stay
Source: tripadvisor.co.uk
In May 2014, thestonna said about Duke of Richmond Hotel
Four of us stayed for a long weekend to celebrate a 70th Birthday. The rooms which had balconies facing the sea were beautifully decorated and the beds were amazing. The turn down service which we had each night was a lovely touch. In reception there are free sweets, coffee and water and even towels if you wanted to go for a run in the morning and ice tea in the afternoon. The best thing about this hotel are its staff. They couldn't do enough. Service at its best. The choice at breakfast was fantastic. Anything you could think of was there as a choice. The bar area is very small and was busy each night so the terrace was great for pre dinner drinks, if it had heating it would be even better but in the summer months it would be really great. The food in the restaurant was of a good standard but more like pub/bistro choices on the menu. All in all if we were to come back to Guernsey there would only be one place we would stay and that is "The Duke of Richmond. Many thanks to all the staff you are a credit to Red carnation hotels.
Source: tripadvisor.co.uk
In May 2014, Richard P said about Duke of Richmond Hotel
Upon check in I was offered an upgraded room, which was a nice touch and the room was excellent. The reception staff were very helpful and attentive and it seemed that nothing would be too much trouble. The room itself was spotless and well equipped. The shower in particular was very powerful. The evening menu was exceptional with a wide choice. The food I picked was wonderfully cooked. After an early meeting I had a late breakfast, which was served in the conservatory, and was also excellent. At all times the customer service was second to none and all the staff I met during my stay should be commended.
Source: tripadvisor.co.uk