Local Reviews
In October 2021, Je said about Old Government House Hotel & Spa
We got married here and ourselves and some relatives stayed here too. Genuinely everything was perfect, they went out of their way to do anything and be helpful, seamless friendly service and the food and drink was exquisite. Cannot recommend enough.
Source: google.com
In January 2020, M Hair said about Old Government House Hotel & Spa
We were dining with a large party. Service was slow, they took ages to take our order and when the food was served one diner's starter was forgotten about. My main was not great - bones in the fish and the chips were over cooked. Two diners had their sweet forgotten about. To cap it all the waiter opened and served an extra bottle of wine that we had not ordered. We were charged for the whole bottle although they did not serve the whole bottle after their mistake was pointed out to them. This was particularly poor given that there were only s few other tables occupied. Overall - not the standard of food or service I was expecting from this establishment.
Source: google.com
In August 2021, Geraldine Elana Teng said about Old Government House Hotel & Spa
Oh my.... What can I say..... I love this hotel and I am so glad we booked this for our trip to Guernsey 🇬🇬. Staff were excellent, top-notch service. Shout out to Jaro and Roberto, super helpful and friendly since day 1. It is a pity we did not get to say goodbye to Jaro before leaving as he has been nothing but a great help in booking some of our activities for us. Thank you so much to the staff again and it just makes me want to go back Guernsey even more. It helps if you pay just a little extra for accommodations and you get extra miles from staff that makes your trip ten times better :-) Room was small but cosy and clean!! Just impeccable, 100/100 would recommend to everyone.
Source: google.com
In January 2019, marco mantovani said about Old Government House Hotel & Spa
Amazing afternoon tea and very good tea selection. The scones are fantastic as well as the rest. The cakes are made very well with attention to the details. Good service and professional stuff. Unfortunately I can't come often because I'm not from Guernsey.
Source: google.com
In January 2018, Jasmine Ferris said about Old Government House Hotel & Spa
Spa Day for two with treatment:
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
Source: google.com
In July 2023, Eyal Miller said about Old Government House Hotel & Spa
One of the best experiece I had. Exceptional breakfast
Source: google.com
In August 2021, James Bower said about Old Government House Hotel & Spa
Fabulous Hotel , with Great staff . Even with the extra pressure of two weddings in 7 days ,the staff coped admirably . Led by ,Roberto, " Rocky Marciano" and Alexandross , the young waiters and waitresses did a great job. The Brassierie food was excellent with a varied menu and different fish daily. The Valet car park is free and works well.The heated pool is a great sun trap . A character Hotel which in these challenging times lifted our spirits. Many Thanks !!
Source: google.com
In March 2022, Max Timm said about Old Government House Hotel & Spa
This is an established grand hotel with historic flair. However, be warned that it is not a five star hotel by any reasonable international standard. The rooms, restaurant and common areas in particular are in desperate need of some refurbishment and modernisation. The pricetag is mainly warranted by the fact that there is little competition on the island. That being said, the staff were all outstandingly helpful and polite, and the overall experience we had was a pleasant one.
Source: google.com
In June 2022, Lyndia Pearce said about Old Government House Hotel & Spa
Very comfortable, beautiful inside , although could do with a lift to ALL floors!! Breakfast was amazing , and Tom was really helpful and nothing was too much trouble for him, lovely guy and a real asset to The OGH
Source: google.com
In January 2019, Olivia Haywood said about Old Government House Hotel & Spa
Amazing place to stay. Lovely clean and comfy rooms. Really friendly staff. The food served is always to a very high standard. It's a 30 second walk away from town, which is great! Out of all the hotel's I have stayed in on Guernsey this is definitely my favourite. I highly recommend it. The pool is lovely too, but often full of screaming children in the summer time!
Source: google.com