Local Reviews
In July 2016, Carol T said about Duke of Richmond Hotel
Just back from a 5 night break. Very nice hotel with exceptionally helpful staff. It's situation in relation to the town was a a big downside. It was a good 15 to 20 minute walk down and longer up as the hill was so steep. Don't book if you are not super fit. The pillows are awful and they need summer weight duvets. Our room was at the side of the hotel by the road and building works were being carried out on some houses in the road. St Peter Port is very nice but not much to do and in hindsight 5 nights was probably too long.
Source: tripadvisor.co.uk
In July 2016, Hazel B said about Duke of Richmond Hotel
Just returned from a five day break. Tha standards in the hotel were excellent. Our room was large, well equipped, loved the heated bathroom floor!
We were most impressed by the quality of all the staff, without exception, they made us feel the most important customers in the hotel. Cannot wait to return.
We were most impressed by the quality of all the staff, without exception, they made us feel the most important customers in the hotel. Cannot wait to return.
Source: tripadvisor.co.uk
In July 2016, Alastair B said about Duke of Richmond Hotel
Another trip to wonderful Guernsey. We tried a different hotel from the Red Carnation group and were not disappointed. Lovely room with great views, very good food but the staff are the exceptional feature. Always and to a person charming, attentive, helpful and efficient. We have stayed at Old Government House on previous occasions (in the same group and also in St Peter Port) and mow will be faced with a difficult choice on future visits as they are both so good.
Source: tripadvisor.co.uk
In June 2016, alanabird said about Old Government House Hotel & Spa
We are fans of the Red Carnation Group and OGH did not disappoint. We stayed four nights in a Harbour View with Balcony room (#122) and it was well appointed although surprisingly there is no full length mirror. The enclosed balcony has electrically controlled buttons to open/close the window and mesh net. There are standard light switches and the air conditioning controls are user friendly. The bathroom is a reasonable size with a good shower cubicle. Toiletries are good quality as would be expected and the room was serviced daily to a high standard.
A nice touch is that reception phoned fifteen minutes after we had the room to ask if we were satisfied with the room or if there was anything that we needed.
We had dinner twice in The Brasserie on successive evenings and surprisingly the ‘fish of the day’ was the same each evening (lemon sole). I wouldn’t expect this given the choice of excellent seafood in Guernsey and as some guests seemed to be on half board I would hope this was unusual rather than laziness. The food quality was fine.
We also had a meal in The Curry Room which was excellent and outstanding value at £38 for three courses. Beautifully cooked and served in a delightful and intimate room.
The hotel grounds are lovely and well maintained and the staff uniformly helpful, eager to please and willing to go the extra mile.
The breakfast cold buffet is comprehensive but surprisingly no ham is on offer. Your hot selection is cooked to order.
The hotel has a policy of adding 10% to all meals and beverages bills and when I asked I was told that these monies go to the food and beverages staff only. This is a new one on me and maybe it is now policy throughout Red Carnation Hotels but for me it is confusing and unfair. The hotel does I suspect get a lot of walk ins for drinks and dining and I can see reasoning behind adding a service charge for non-residents but I much prefer that residents be given the option of making their own choice re distributing tips. The system in place seemingly leaves the non food and beverages staff at a disadvantage with housekeeping and reception staff for example not having a share. On checking out a quick run through my final bill showed that I had around £45 added in tips for our food/beverages purchases during our stay and I added a further £100 on the understanding that it would go into the tronc to be shared by all staff. I just thought that the system in place was ‘messy’ and for me the housekeeping lady who services my room is as deserving as the barman serving my drinks.
The staff were faultless throughout but we got to know Daniel well as he always seemed to be on duty wherever we were and our thanks to him and all of his colleagues for making our stay so pleasant and memorable.
A nice touch is that reception phoned fifteen minutes after we had the room to ask if we were satisfied with the room or if there was anything that we needed.
We had dinner twice in The Brasserie on successive evenings and surprisingly the ‘fish of the day’ was the same each evening (lemon sole). I wouldn’t expect this given the choice of excellent seafood in Guernsey and as some guests seemed to be on half board I would hope this was unusual rather than laziness. The food quality was fine.
We also had a meal in The Curry Room which was excellent and outstanding value at £38 for three courses. Beautifully cooked and served in a delightful and intimate room.
The hotel grounds are lovely and well maintained and the staff uniformly helpful, eager to please and willing to go the extra mile.
The breakfast cold buffet is comprehensive but surprisingly no ham is on offer. Your hot selection is cooked to order.
The hotel has a policy of adding 10% to all meals and beverages bills and when I asked I was told that these monies go to the food and beverages staff only. This is a new one on me and maybe it is now policy throughout Red Carnation Hotels but for me it is confusing and unfair. The hotel does I suspect get a lot of walk ins for drinks and dining and I can see reasoning behind adding a service charge for non-residents but I much prefer that residents be given the option of making their own choice re distributing tips. The system in place seemingly leaves the non food and beverages staff at a disadvantage with housekeeping and reception staff for example not having a share. On checking out a quick run through my final bill showed that I had around £45 added in tips for our food/beverages purchases during our stay and I added a further £100 on the understanding that it would go into the tronc to be shared by all staff. I just thought that the system in place was ‘messy’ and for me the housekeeping lady who services my room is as deserving as the barman serving my drinks.
The staff were faultless throughout but we got to know Daniel well as he always seemed to be on duty wherever we were and our thanks to him and all of his colleagues for making our stay so pleasant and memorable.
Source: tripadvisor.co.uk
In June 2016, Ecosse Claire said about Old Government House Hotel & Spa
From our arrival to departure we could not have asked for better service. We had ordered a car through the hotel to collect us from the airport, however as our flight was delayed by a couple of hours, the car booked was cancelled. OGH very kindly sent David to collect us and said there would be no charge. We were very warmly welcomed by Andi and her front of house team and were shown round the beautiful hotel and its grounds. As our room was not quite ready, we went to explore St. Peter Port. On our return we were shown to our beautiful King Sea View Room (No 108), which was both spacious and attractive and glorious views over the pool and beautiful seafront. (There is some building work being carried out in front of the hotel which is a shame, but out of the hotel's control). We had been advised that there was a wedding at the hotel on our first night and that there may be some noise. We chose to eat out (pre booked Le Petit Bistro which was busy and bustling and had amazing food). When we returned at around 10pm there was a little noise but nothing to worry about and stopped by 10.30pm. On our second evening we booked the Curry Room - small and cosy restaurant where we were very well looked after by Joseph. Super 3 course menu and we chose to have the wine flight as well. Lovely evening and very relaxing. On our final day my husband unfortunately was ill and so as we had an evening flight, I asked if we could extend our checkout. Although, extremely busy, we were very grateful that they agreed. The helpfulness and flexibility at OGH just made our trip so special and we can highly recommend it as a perfect place to stay and relax. This is our fifth Red Carnation hotel that we have visited - cannot fault them.
Source: tripadvisor.co.uk
In June 2016, DavidCabot said about Old Government House Hotel & Spa
Excellent hotel with exceptional staff throughout. We were made to feel really welcome and completely at home. Great hot breakfast cooked fresh to order and the Curry Room is extremely good for dinner. Cocktails are made with real attention to detail. A thoroughly enjoyable stay.
Source: tripadvisor.co.uk
In June 2016, Bless1 said about Old Government House Hotel & Spa
Amazing and luxurious hotel in Guernsey with amazing service. Small but unique room with modern and old world charm all rolled into one in a small clean island. Great for a solo holiday with peace quiet and authentic experiences
Source: tripadvisor.co.uk
In June 2016, Patricia S said about Old Government House Hotel & Spa
Warm, welcoming arrival from Reception followed by a lovely bedroom which was well appointed and spotless. Restaurant staff friendly and informative about the food on offer which was first class. The food and experience was so pleasant we ate in the restaurant on three occasions. We were not disappointed. Overall we could not fault our stay and the OGH comes highly recommended.
Source: tripadvisor.co.uk
In June 2016, max89sam54 said about Old Government House Hotel & Spa
Four of us recently visited the Government House Hotel and it was lovely. We were there to play bridge so spent a lot of time in the lobby, restaurant/bar. Everyone was delightful Everyone was extremely helpful . The staff are very well trained and accommodating and professional. The location is also lovely and the rooms spacious, warm and welcoming. My only regret was not brining my work out gear as the gym is large and state of the art. Would definitely return!
Source: tripadvisor.co.uk
In June 2016, Reg B said about Old Government House Hotel & Spa
Luxury and elegance from top to bottom with extensive outdoor area and well equipped gym. Superb breakfast menu - smoked haddock and poached egg was particularly good.
Limited for business clients by bedroom being ill-equipped for setting up PC.
Limited for business clients by bedroom being ill-equipped for setting up PC.
Source: tripadvisor.co.uk