From the moment we arrived, we had excellent service. Aaron on concierge could not have been more helpful and cheerful: lifting luggage, booking taxis, pushing the wheelchair, helping with the computer. And in the restaurant, the staff were always welcoming and attentive. The food was good, the bed extremely comfortable, and the view of the fireworks from our balcony on Liberation Day was superb!

Recently I spent 9 nights at the DOR and from the smooth check in to easy check out the service was first rate.
I had a Superior Double room for single occupancy which was superbly furnished and maintained to a very high standard. I had a partial side view of the busy port and over the town
I had breakfast and dinner in the hotel each day and the service was both welcoming and attentive without being obtrusive. The breakfast was a veritable feast from the Continental buffet to the range of cooked food, cooked to order.
The evening meals were in my view exceptional , specially the fish dishes and were prepared to order and you could view them being cooked by the chefs through the glass screen in the restaurant.
Mention must be made of the chefs, the table waiting staff and bar staff for their professionalism and knowledge throughout my stay.
I hope to return later in the year

Good comfortable rooms, first class breakfasts, we enjoyed a totally excellent dinner with really good wine all perfectly presented by the very best of staff. Any future trips to Guernsey will definitely include staying at this hotel - a big thank you to all the staff there.

We stayed here for 3 nights. Our room and bed were very comfortable with robes and slippers provided. I liked the ambient lighting in the bathroom which was spotlessly clean and well appointed. We found the whole hotel quite old fashioned and the decor fussy and not to our taste, but it would be unfair of me to mark it down for those reasons. The staff were friendly and helpful and service excellent. Breakfast had plenty of choice, with buffet cereals, fruit and bread. Hot choices could be ordered and freshly cooked - one morning I chose the smoked haddock, the next two mornings I had a spinach and smoked salmon omelette. Hubby enjoyed a traditional full breakfast. Other people ordered waffles or pancakes with fruit and yoghurt or porridge. The hotel location was not a problem for us, but the walk back from St Peter Port is a hard walk uphill. We chose not to eat there and found the bar menu very limited. We enjoyed our time, but will not return simply because the decor and stuffiness of how the place is run is not for us.

We spent 4 days at OGH over the Xmas period.From the onset we experienced only the best of service.Reception was faultless,our room was lovely and overlooked the harbour with balcony & electric up/down full length windows [room 125].We sampled all the bars & restaurants and found both the food and service without fault.The staff were exceptionally obliging and helpful.The 'Gin Bar' is well worth a visit and Gareth is an expert mixologist.Thank you Gareth for the exquisite 'Christmas Pudding' cocktail.Could I finish without mentioning Andrew Chantrell the man at the helm of this tightly run ship ? No,so in a few words- Thanks Andy for making Xmas special for us and allowing us our 15 minutes of fame on Xmas day ! To the owners of the Red Carnation Hotels - you have a star of a General Manager-look after him.

To all the staff at the Old Government House especially Andrew Chantrell and Andi Raziya.
In a similar way to last year and not wishing to replicate information from the review at this time I do have to offer my apologies for not writing this letter to you upon our return from the most wonderful hotel, the Old Government House. Once again the pressures of work dictate what occurs and it goes without stating the obvious that our stay at the Old Government House was once again, one of relaxation and enjoyment.
On arriving at the Old Government House, as we entered through the glass double doors, Andi, the House Manager was there. Upon seeing my wife and I, Andi, as if by magic, flew from behind the reception desk to greet the two of us with hugs and sincere and honest pleasure at seeing us there again. This first meeting was one of total genuine pleasure and made my wife and I feel as though this was, in the words of Founder and President of the Red Carnation Group, Bea Tollman “ home away from home” (if only it was, we wish!). Following a few moments of reflection of the year that had passed, Andi introduced us to Aaron who was one of the most pleasant young gentleman you would ever have the pleasure of meeting. Aaron, took some of our bags and led the way to our room whilst articulating his extensive knowledge of the Red Carnation hotels throughout the world. Upon arrival at our room Aaron was more than obliging in the offer of anything that we required to let him or Andi know.
The room was just as we remembered, having a huge lengthy balcony with a panoramic view overlooking the harbour, most amazing. As the evening drew in, Castle Cornet, which was fully lit, completed the ambience of this most wonderful room and hotel. At any time of year, the situation of the Old Government House does make it ideally suited for the shops which are only a very short walk away as soon as you exit the hotel. It has to be stated once again that the Old Government House, itself, is absolutely amazing, from the point you enter the main door all the staff are so welcoming. There is a general feel of great cohesion where all the staff in the Old Government House appear to work so well together. With a role model of Andi, there is no wonder that the philosophical belief of the owner resonates through her whole persona.
Andi is a true ambassador of the Red Carnation Hotels’ philosophy of “home away from home”. Andi is the most excellent “front person” my wife and I have ever known and had the pleasure to meet; Andi’s genuine friendliness and ever efficient organisation is amazing and most importantly the sincere kindness and commitment to her guests - her “family friends”, is never far from your mind, we thank you sincerely for this.
During our stay at the Old Government House there were many of the staff who deserve a special mention in their emulation of Andi as the ideal role model. Aaron, who assisted with cases and was so knowledgeable was a great help. Alexandra, Anna and Olga in the restaurant were exceptional in the way that their friendliness made us feel so welcome. All the staff in the kitchen in the preparation of their culinary cuisine was exceptional and we thank you for all the effort that you have gone to make our stay so welcoming with your gastronomic delights. Under Andi’s guidance there was Bianca whose creativity is kept in a shadow and could be utilised more, nevertheless, a most kind and thoughtful person. In a similar way there is Holly and Olivia (who did eventually get my name correct!), who were always there to assist when required, in whatever way they could, once again, exemplary role models for the staff at the Old Government House. One of the gentlemen that we did meet was De-Silva (apologies if we have spelt your name incorrectly), who was charged with the responsibility for ensuring the surroundings are maintained to the high standards that one would expect of the Red Carnation hotel group. There was also Miguel, who upon our departure was kind enough to take my wife and I with our luggage to the airport. Miguel is a very intelligent young man with a great deal to offer, essentially an artist at heart, but with an underpinning philosophy entrenched in the work he undertakes. Within the spa facilities, the young lady by the name of Jo was and still is incredibly gifted in her ability to physically manipulate, on this occasion, my wife’s neck and shoulders due to a strain. This made our stay even more pleasant as there was a great relief from the pain experienced by my wife, thank you Jo for this.
The manager, Andrew, did make himself available to focus upon some very important issues whilst staying at the Old Government House. It was very reassuring to know that the thoughts and perceptions of this “adopted family” could be listened to with a reassuring understanding of what was being discussed. It goes without saying that as guests (adopted family) there is a genuine concern for the well-being of each and every family member and this is something that should be celebrated and capitalised upon. The sincerity that was demonstrated by Andrew is one seldom witnessed in organisations as huge as this. The individual attention that he, as well as Andi, demonstrate are a credit to the organisation and should be recognised as such. We would strongly recommend to any visitor to Guernsey to stay, if possible, at the Old Government House and soak up the whole experience of this exquisite hotel and relax in the comfort of this “home away from home”. If you would not mind Andrew, could you please forward this communication to Bea Tollman, that would be appreciated, as both my wife and I feel that you, all your staff and especially Andi do possess that extra immeasurable quality which makes you all the exceptional people you are. There is certainly a comprehensive understanding of what the founder, Bea, advocates and inspires. Thank you for making our short break with you the exceptional time it was. Your time and attention to detail is unrivalled, thank you once again.
John and Diane Connell

Stayed here for the weekend while visiting friends on the island. Our arrival was rather underwhelming with the reception staff on the Friday evening seeming uninterested in dealing with us. We paid more to stay in a sea view room, so I was very disappointed to get to the room and only catch a glimpse of the sea in the distance over a large number of buildings. it certainly was not similar to the room they advertise you are going to get with a sea view, and if I had known this would have been our view I would not have paid the extra. We were offered to upgrade to a room with an outdoor balcony for £30 per night, but as it was January and cold we did not think it was worth paying the extra when we had already paid over £580 for two nights. When I stay in 5 star hotels I expect a certain level of maintenance, and unfortunately this place is lacking. Our room had mold around the windows, a chio in the bath which had been badly painted over, holes in the wardrobes etc. and certain things such as the top of the television were thick with dust. We paid to have breakfast delivered to our room which was £3 extra and well worth it, although the breakfast room does look towards the sea and is a pleasant space so that's a good choice too if you are staying here more than one night. The person on the bar, although very slow at serving as there was only that one person working it, was very pleasant. The car park is also tricky to park in and only has limited spaces. In summary I would stay here only if I could get a very good deal, and only if I classed it as a 3.5 star as opposed to a 5 star.

We came to the government house by default as our booking had been for a sister hotel which had closed for refurbishment. As the Old Government House is five star I felt rather overwhelmed by the high level of service in every area. (they even offer to pack your bag for you !!) I cannot fault the hotel but I prefer to carry my own bags and find my own way around a place. Breakfast excellent, The service was absolutely five star.

We only ended up as we had been staying in a horrible hotel on the island. When we arrived before we even got put of the taxi Stewart had all our bags gathered around him. The receptionist are lovely and nothing is too big or too small. The bedrooms are beautiful and the beds are so comfy I didn't want to get up. The food in the braissie was incredible and the waiter was very nice as well. The cocktail bar man was very nice and talkative and the cocktails are also extremely tasty. Would love to go back. Thank you

My husband and I have visisted OGH as a couple for over thirtry years and it has become a tradition that our daughter treats us to a birthday stay at OGH every coupld of years as we all have birthdays within fourteen days. The standard is exceptional, the staff literaly cannot do enough for you and I just wish our stay had been even longer! I took a menu from the Hotel dating back to January 1986 to show the staff and they were most excited and took a copy to show to the chef who had been in charge for my special birthday meal. A special mention to Andi, the South African lady on reception who was so welcoming and helpful during our stay and also to the young man who parked our hire car for us each time we arrived back at the hotel and fetched it for us when we were going out on our travels.