Local Reviews
In March 2019, Alex24091943 said about Duke of Richmond Hotel
Stayed for four nights on a bed and breakfast deal. A wonderful welcome with Zolton insisting on taking the cases. A superb king sized room upgrade all immaculately clean. A superb breakfast and the array of items both hot, cold, healthy or unhealthy was on offer and Olga stood out when she was on duty (not forgetting Paul). With such a glowing report why only 4 stars? Free parking is quoted but there are only 5 spaces with one occupied by a skip and another by a builders van. There is on street parking but it is with a clock and if you can find a space, it took us an hour to get close enough to unload the cases, you have to move when the time is up.
In short it would have been a five had we not had a car.
In short it would have been a five had we not had a car.
Source: tripadvisor.co.uk
In April 2019, Cate J said about Duke of Richmond Hotel
Just had a 5 night stay at the hotel.. Exceptional in every way - Brilliant staff, food, room, big fluffy white towels - will be returning soon. Just fabulous. oh yes, really comfy beds, large TV.. Thank you for a great stay.
Source: tripadvisor.co.uk
In April 2019, peelite2015 said about Duke of Richmond Hotel
I have just returned from spending ten days at the Duke of Richmond. As usual my room 315 was immaculate and the young ladies who looked after it kept it so .
As has been said the selection at breakfast was excellent and served with a cheery word and a smile.
The chefs working in full view of the restaurant,produced superb meals each evening. I particularly enjoyed the fish dishes. The staff in the restaurant are amazing and made me feel at ease throughout my stay. Olga,Sarah, Anita were real stars but everyone was so obliging.
I look forward to returning later in the year!
As has been said the selection at breakfast was excellent and served with a cheery word and a smile.
The chefs working in full view of the restaurant,produced superb meals each evening. I particularly enjoyed the fish dishes. The staff in the restaurant are amazing and made me feel at ease throughout my stay. Olga,Sarah, Anita were real stars but everyone was so obliging.
I look forward to returning later in the year!
Source: tripadvisor.co.uk
In April 2019, JuJuTN said about Duke of Richmond Hotel
It was our first time on the island and from the moment we walked inside the hotel, it was like a fairy tale. Adorable Georgia greeted us and seemed to already know our names and from that minute on, everyone we encountered greeted us first by our surname. She immediately offered that we had been upgraded to a room with a view. At first, that comment did not register with me, as we were tired from the ferry journey. The room, however, was very lovely and more than suited our needs. (Sark) it was especially nice to be in an end room as my husband is hearing impaired and needed the television louder than most. I did not have to be concerned that we would be too loud for the adjoining room, which was comforting to me. The bellman, Zoltan, was there at every turn to offer his assistance.
We were impressed in every way with the staff of the DOR. Each morning and evening we dined in the restaurant allowing us to form a solid bond with all in Orlando’s care. He was so engaging! I enjoyed reading that he has been with the DOR for over 20 years. Wow! That speaks highly of the Red Carnation hotels!
Olga and Csilla, two of my FAVES, were appreciated for her sincerity and knowledge of the daily fare. The new, young staff was excellent! I enjoyed getting to hear their ‘stories’ and their attention to detail every day.
The chefs, and especially the sous chef, Pedro, (who is extremely talented and may be under appreciated) were on target with every offering, and I believe we ordered them all! Thank each of you: Olga, Csilla, Sarah, Angela, Paul, Andre, Yazia, Andra, Linda and Thomas!
The only aspect of our DOR experience that I would change is the parking dilemma. I tired of jockeying our rental car up and down the street within the city time frames. The only point one of the 4 parking spaces opened, was our last night there, which was perfect, as I had received a $30 parking ticket on the 4th day and I was about to ‘lose it.’ I reluctantly paid this online, and think the hotel, with all the other amenities offered, should consider an alternative.
Back to Georgia...this young professional is on top of everything and I know soon she will be promoted! No request was too difficult, every wish was granted, except for the parking ticket, and I just loved her! Her love for her job and for the Red Carnation brand emanated for her bones! She was the overall shining star of our 5 day visit!
On Georgia’s only day off while we were there, Alexandra did an outstanding job!
And may I say, even though the hotel was preparing for special guests from the parent company the last 2 days we were there, we were still greeted and treated as we were the only ones that mattered! Outstanding service!
Keep up the great work! Ooo, I do have an idea you might want to investigate. We stayed at a small hotel in Poole the night before coming to Guernsey, and they offered in room teas from a local UK company that were outstanding! So much so, I’ve placed an online order...Bird & Blend Tea Company...such refreshing choices!
On our future journeys, we will seek out Red Carnation hotels. Again, thank you for your splendid hospitality and do relay our gratitude to these very important employees! They make you great!
We were impressed in every way with the staff of the DOR. Each morning and evening we dined in the restaurant allowing us to form a solid bond with all in Orlando’s care. He was so engaging! I enjoyed reading that he has been with the DOR for over 20 years. Wow! That speaks highly of the Red Carnation hotels!
Olga and Csilla, two of my FAVES, were appreciated for her sincerity and knowledge of the daily fare. The new, young staff was excellent! I enjoyed getting to hear their ‘stories’ and their attention to detail every day.
The chefs, and especially the sous chef, Pedro, (who is extremely talented and may be under appreciated) were on target with every offering, and I believe we ordered them all! Thank each of you: Olga, Csilla, Sarah, Angela, Paul, Andre, Yazia, Andra, Linda and Thomas!
The only aspect of our DOR experience that I would change is the parking dilemma. I tired of jockeying our rental car up and down the street within the city time frames. The only point one of the 4 parking spaces opened, was our last night there, which was perfect, as I had received a $30 parking ticket on the 4th day and I was about to ‘lose it.’ I reluctantly paid this online, and think the hotel, with all the other amenities offered, should consider an alternative.
Back to Georgia...this young professional is on top of everything and I know soon she will be promoted! No request was too difficult, every wish was granted, except for the parking ticket, and I just loved her! Her love for her job and for the Red Carnation brand emanated for her bones! She was the overall shining star of our 5 day visit!
On Georgia’s only day off while we were there, Alexandra did an outstanding job!
And may I say, even though the hotel was preparing for special guests from the parent company the last 2 days we were there, we were still greeted and treated as we were the only ones that mattered! Outstanding service!
Keep up the great work! Ooo, I do have an idea you might want to investigate. We stayed at a small hotel in Poole the night before coming to Guernsey, and they offered in room teas from a local UK company that were outstanding! So much so, I’ve placed an online order...Bird & Blend Tea Company...such refreshing choices!
On our future journeys, we will seek out Red Carnation hotels. Again, thank you for your splendid hospitality and do relay our gratitude to these very important employees! They make you great!
Source: tripadvisor.co.uk
In April 2019, Travelmakesyouricher said about Duke of Richmond Hotel
I’ve stayed here a few times and it is always just so good. It’s the staff.... every one of them is polite, warm and professional. There is a culture here that must come from the top, so well done.
I wasn’t well on one day - I received a call from the Reception team enquiring as to how I was. A few minutes later a discreet knock at the door and when I opened it there was a bottle of Lucozade and some Berocca. Amazing.
I wasn’t well on one day - I received a call from the Reception team enquiring as to how I was. A few minutes later a discreet knock at the door and when I opened it there was a bottle of Lucozade and some Berocca. Amazing.
Source: tripadvisor.co.uk
In April 2019, Davina P said about Duke of Richmond Hotel
We enjoyed a delightful 3 night stay recently at "The Duke". As with all Red Carnation hotels, guests are assured of friendly, attentive service from every single member of staff and comfortable rooms. The restaurant menu is varied and the dishes we sampled were delicious. Thank you Gareth and your excellent team!
Source: tripadvisor.co.uk
In May 2019, Caddyes said about Duke of Richmond Hotel
We can not praise this hotel enough, we stayed for 3 nights for our 30th Wedding Anniversary. All the staff certainly made it memorable for us we were looked after very well. We found all the staff very kind and friendly and couldn’t do enough for us. Orlando was just a pleasure to have met, great sense of humour and again very kind and friendly. Our room was clean and a good size. Breakfast was very good, and restaurant food was very good too. We would certainly recommend this hotel, if we ever return to Guernsey we would definitely stay here again with no hesitation
Source: tripadvisor.co.uk
In May 2019, Neil P said about Duke of Richmond Hotel
We were a small group of six people (3 couples) staying for four nights on a B&B basis. The rooms are small but very comfortable (particularly the beds, linen and towels). Two rooms were on the top (4th) Floor and one on the 1st all had sea views. The restaurant is split into two - one a very large conservatory part and one part more shaded. Choice on offer for breakfast is extensive and very good - with the exception being the coffee - which neither looks or tastes as proper coffee should. The tea is fine. We had a small snack on one occasion which was good. The decor is quirky - heavily influenced by the history of the ownership - plenty of leopard and zebra patterns as well as art deco pieces. So you must be wondering why have we given a 5 star rating? The staff. They provide exceptional service - we have never experienced anything quite like it and we are all seasoned travellers. It is a broad mix of nationalities (26 I think) but they are all friendly, courteous, and genuinely focused on making your stay as enjoyable as possible. The hotel is located within walking distance of the center but is a good climb up or down - so not suitable for everyone - unless you want to use taxis. We strongly recommend this hotel and will be back.
Source: tripadvisor.co.uk
In May 2019, jamesfc1950 said about Duke of Richmond Hotel
Thoroughly recommend this hotel. We enjoyed superb service throughout our stay. All the hotel staff went that one step more to make sure we received everything we could possibly want. Dinner and wine was excellent each time we ate.
Source: tripadvisor.co.uk
In May 2019, Tom C said about Duke of Richmond Hotel
My Wife and I stayed at this hotel for two nights and found the Staff the best we have ever encountered. Anita on reception, went the extra mile yo help us with our queries. No matter who was on reception when you came into the hotel, always greeted you with a smile and a kind word. The Staff in the Bar Restaurant did everything they could to make sure you enjoyed your meal, be it in the evening or at breakfast, , Olga, Sarah, Thomas, Josh and I apologise to the other Staff whose names I cannot remember, but it was really everyone. The housekeeping Staff made sure our room was always clean. The food was very good. Our room was on the small side and the shower was oddly placed, this was overshadowed by the cleanliness of the room and the super Staff in the hotel. The hotel is about ten minute walk from the town centre and the Port. Would highly recommend this hotel.
Source: tripadvisor.co.uk