Local Reviews
In September 2019, Sheila H said about Duke of Richmond Hotel
The room was spacious with a small balcony and sea view which was very pleasant. It was cool in the evenings but the wide opening windows allowed the view to be enjoyed.
The breakfasts were great with a very wide choice of cooked dishes, fruits, yogurts etc
The staff were brilliant - always very friendly while being professional
A lovely place to stay
The breakfasts were great with a very wide choice of cooked dishes, fruits, yogurts etc
The staff were brilliant - always very friendly while being professional
A lovely place to stay
Source: tripadvisor.co.uk
In September 2018, Wings247 said about Old Government House Hotel & Spa
If an old skool Grand Hotel sounds like it would be dated, careworn, and stuffy, think again.
Our 'luxury queen' room was somewhat smaller than you might expect from the name, but we soon settled in. The bed was big and comfortable, and the aircon was amazing - so we were able to sleep really well. However, the over-the-bath shower needed updating.
I'll never forget coming down to breakfast on the first day. The restaurant area was stunning...and then they showed us to a table outside under the olive trees! Even in September it's the perfect way to start your day. The food was pretty good too.
The service is worthy of a special note. It's very formal (everything is done properly), but it's never stuffy, snooty or patronising. The staff were ALL friendly and very helpful, but always said & did exactly the right thing. Genius.
At OGH they don't just get the basics spot on. The attention to detail is amazing. Every day they had at least one treat or surprise for us.
Go on, treat yourself. You deserve it.
Our 'luxury queen' room was somewhat smaller than you might expect from the name, but we soon settled in. The bed was big and comfortable, and the aircon was amazing - so we were able to sleep really well. However, the over-the-bath shower needed updating.
I'll never forget coming down to breakfast on the first day. The restaurant area was stunning...and then they showed us to a table outside under the olive trees! Even in September it's the perfect way to start your day. The food was pretty good too.
The service is worthy of a special note. It's very formal (everything is done properly), but it's never stuffy, snooty or patronising. The staff were ALL friendly and very helpful, but always said & did exactly the right thing. Genius.
At OGH they don't just get the basics spot on. The attention to detail is amazing. Every day they had at least one treat or surprise for us.
Go on, treat yourself. You deserve it.
Source: tripadvisor.co.uk
In September 2018, codge85 said about Old Government House Hotel & Spa
I stayed at the Old Government House at the end of May. I've been meaning to write this review for some time.
We had quite an eventful weekend in Guernsey, involving me falling over on a cliff and quite badly fracturing my leg. On our return to the hotel the staff were immediately attentive, checking which room we were in and offering (we didn't need to request) a change of rooms so that we had a room near to the lift. We also received a telephone call that evening to request if they could bring any food up to the room and went out of their way to be helpful.
The customer service was absolutely faultless and I'll definitely stay again
We had quite an eventful weekend in Guernsey, involving me falling over on a cliff and quite badly fracturing my leg. On our return to the hotel the staff were immediately attentive, checking which room we were in and offering (we didn't need to request) a change of rooms so that we had a room near to the lift. We also received a telephone call that evening to request if they could bring any food up to the room and went out of their way to be helpful.
The customer service was absolutely faultless and I'll definitely stay again
Source: tripadvisor.co.uk
In September 2018, Binki said about Old Government House Hotel & Spa
This was my second visit to The OGH and it’s obvious what the hype is all about. This is a proper 5 star hotel and everything that comes with it. The service is outstanding and as for the food, it’s the best I’ve every tasted. The executive chef ‘Robert’ is a total perfectionist and came past to check everything was how it should be. I would highly recommend a visit.
Source: tripadvisor.co.uk
In October 2018, Alan W said about Old Government House Hotel & Spa
Arrived at hotel,glass of bubbly and they even parked car for us.
Took our case to the room.
Had a lovely room with seaview as requested.
Nothing too much trouble,got tickets for Herm day trip for us as well.
Service first class,food very good.
Told them it was our wedding anniversary and they decorated bed and left cakes and bubbly as a surprise.
Would give this 5 stars.
Would also like to say thank you to Andrew going above and beyond with first class service.
Many thanks for a lovely weekend ogh
Took our case to the room.
Had a lovely room with seaview as requested.
Nothing too much trouble,got tickets for Herm day trip for us as well.
Service first class,food very good.
Told them it was our wedding anniversary and they decorated bed and left cakes and bubbly as a surprise.
Would give this 5 stars.
Would also like to say thank you to Andrew going above and beyond with first class service.
Many thanks for a lovely weekend ogh
Source: tripadvisor.co.uk
In October 2018, Caroline A said about Old Government House Hotel & Spa
A big thankyou to graham .Emily .the lady who made us coctails .the service and the meal was delicious ..the tea room is equisite and i will be back next year ..i loved visting here with my son ..see you next year caroline astley
Source: tripadvisor.co.uk
In October 2018, looe97 said about Old Government House Hotel & Spa
Just had a 3 night break to Guernsey staying at OGH. We have stayed there before and it is still an excellent hotel with nice rooms, good food and very friendly staff. The room we were allocated was a little small so we asked for a bigger room which they organised straight away with no extra charge. Our new room was excellent. The other factor for staying at OGH is it's closeness to the main street of St. Peter Port.
We will stay there again in the near future.
We will stay there again in the near future.
Source: tripadvisor.co.uk
In October 2018, Anthony N said about Old Government House Hotel & Spa
Just returned from a long weekend spent at this wonderful hotel. Staff were excellent, going out of their way to be helpful and friendly - everything from parking the car to their care when my wife twisted her ankle, including volunteering a bucket of ice for the swelling. The building preserves some nice period features, including a beautiful lobby. The Brasserie is particularly attractive. Excellent breakfasts and afternoon teas, with the hotel participating in Guernsey’s Tennerfest in October, making a three course evening meal very affordable (£20 a head).
Source: tripadvisor.co.uk
In October 2018, victoroscar said about Old Government House Hotel & Spa
Booked as a short break treat for my husband's birthday, we were unlucky that the tail end of an Atlantic storm caused the crossing from Poole to be cancelled, but were lucky that we were able to switch to the next day and the OGH moved our booking to a day later-phew!
The hotel was really hard to find but only because the road was temporarily closed or it would have been a doddle, straight across the roundabout from the quay. The States of Guernsey closed roads all over the place every day of our stay which was really annoying as they didn't put proper diversions in place so we couldn't find some places we wanted to visit and the buses were rerouted as well- so beware if you are travelling out of season like us (although it was during Tennerfest when they are supposed to be attracting visitors-go figure!)The streets are crazily narrow so it was a good system they had in place where they park your vehicle for you, you just pull into the parking bay at the entrance.
The hotel is immaculate, fresh flowers, and lovely decor give a good first impression, the staff were very welcoming too. Our room was already available at 11am which was a welcome surprise after our rough crossing as was a glass of bubbly. Our King room had a really comfortable superking bed with plenty of big feather pillows as well as a special V pillow for my bad back(I had requested feather as they ask your preference before you stay as well as the back support pillow) The room was fairly large with extensive coffee making facilities, two armchairs, and a large dressing table. There is a safe, but no fridge, and plenty of mirrors everywhere. The bathroom was spotless with very fast very hot water, a really deep bath as well as a separate shower cubicle. I was really happy to find my favourite L'Occitane toiletries supplied. It also has a blue low-light for any night time visits! The curtains are really thick with black out material and also a black out blind behind, so with the comfortable bed I had great nights sleep.
The weather was too bad to use the pool but the grounds were very well maintained, and made for a lovely view at breakfast. Breakfast had a very extensive menu. The food was all freshly cooked and all very good except for the smoked haddock kedgeree in which I couldn't find a single flake (or flavour) of fish- surprising as this hotel has a good reputation for curries- it was just rice with onion and peas in curry sauce. A shame as this is one of my favourite dishes usually.
Service was excellent at all times. My husband was really chuffed to receive a birthday card and a plate of little cakes on the first evening, a lovely touch. The turn down service was excellent and meant we got two home made biscuits every night- so good I wished I could have bought some to take home! They also put a copy of the local paper in the room for you every day.
We had cocktails a couple of evenings and it was very good service, and no more expensive than you would pay at a restaurant, with the bonus of a plate of nibbles like olives and nuts. The music was a bit old fashioned in the pub/bar though. We didn't eat dinner here as the menu choices didn't appeal to us, and we wanted to try lots of the tennerfest menus in town, but we heard people saying how lovely the food was.
We would recommend this hotel to anyone, it is a 2 minute walk from the shops and restaurants in St Peter Port, the rooms are very comfortable, and the service is top notch with lots of nice touches, so we look forward to visiting some more red carnation hotels in the future as well as revisiting this one.
The hotel was really hard to find but only because the road was temporarily closed or it would have been a doddle, straight across the roundabout from the quay. The States of Guernsey closed roads all over the place every day of our stay which was really annoying as they didn't put proper diversions in place so we couldn't find some places we wanted to visit and the buses were rerouted as well- so beware if you are travelling out of season like us (although it was during Tennerfest when they are supposed to be attracting visitors-go figure!)The streets are crazily narrow so it was a good system they had in place where they park your vehicle for you, you just pull into the parking bay at the entrance.
The hotel is immaculate, fresh flowers, and lovely decor give a good first impression, the staff were very welcoming too. Our room was already available at 11am which was a welcome surprise after our rough crossing as was a glass of bubbly. Our King room had a really comfortable superking bed with plenty of big feather pillows as well as a special V pillow for my bad back(I had requested feather as they ask your preference before you stay as well as the back support pillow) The room was fairly large with extensive coffee making facilities, two armchairs, and a large dressing table. There is a safe, but no fridge, and plenty of mirrors everywhere. The bathroom was spotless with very fast very hot water, a really deep bath as well as a separate shower cubicle. I was really happy to find my favourite L'Occitane toiletries supplied. It also has a blue low-light for any night time visits! The curtains are really thick with black out material and also a black out blind behind, so with the comfortable bed I had great nights sleep.
The weather was too bad to use the pool but the grounds were very well maintained, and made for a lovely view at breakfast. Breakfast had a very extensive menu. The food was all freshly cooked and all very good except for the smoked haddock kedgeree in which I couldn't find a single flake (or flavour) of fish- surprising as this hotel has a good reputation for curries- it was just rice with onion and peas in curry sauce. A shame as this is one of my favourite dishes usually.
Service was excellent at all times. My husband was really chuffed to receive a birthday card and a plate of little cakes on the first evening, a lovely touch. The turn down service was excellent and meant we got two home made biscuits every night- so good I wished I could have bought some to take home! They also put a copy of the local paper in the room for you every day.
We had cocktails a couple of evenings and it was very good service, and no more expensive than you would pay at a restaurant, with the bonus of a plate of nibbles like olives and nuts. The music was a bit old fashioned in the pub/bar though. We didn't eat dinner here as the menu choices didn't appeal to us, and we wanted to try lots of the tennerfest menus in town, but we heard people saying how lovely the food was.
We would recommend this hotel to anyone, it is a 2 minute walk from the shops and restaurants in St Peter Port, the rooms are very comfortable, and the service is top notch with lots of nice touches, so we look forward to visiting some more red carnation hotels in the future as well as revisiting this one.
Source: tripadvisor.co.uk
In October 2018, Stevebacon said about Old Government House Hotel & Spa
We arrived at reception to a very warm welcome and glass of sparkly.
Our car was promptly taken away to be parked and after checking in, our bags were taken to our room. We retired to the lounge to relax, enjoy our drink and wait for our friends.
We are very much 'old school' when it comes to hotels and the OGH certainly meets our requirements.
After meeting our friends we went to our rooms to settle in.
Unfortunately this was disappointing and the following observations were made:
Bedroom
* Room was very pokey
* Carpet near bed had a black mark on it
* Light bulb was flickering on and off every 5 minutes with another bulb not working at
all
* Floor had creaky floor boards
Bathroom
* Screw caps missing from the toilet base
* Window blind fixed to the window at an unusual angle
* Black mould on the grout in the shower cubicle
* Light bulb not working
* Toilet seat scuffed with black showing through
Whilst this might seem trivial to some it is the attention to detail that makes a hotel a 5 star in all areas.
Our evening meal was very good and at all times we found the staff to be warm, friendly, genuine and helpful. It was obvious that they had been thoroughly trained in customer care skills without going over the top.
Breakfast was good however our friend found what appeared to be the top of a plastic bag in her breakfast bowl as she was eating her fruit. When reported to the staff an apology was given immediately and the chef advised.
Overall we had a great 60th birthday stay and none of the points I have made spoilt our stay, however 5 star should be 5 star and we were paying 5 star prices.
This will not deter us from coming again (nor should it you) as we have had many great times here, however it wouldn't take much to address the points I have identified to make this hotel truly 5 star.
Our car was promptly taken away to be parked and after checking in, our bags were taken to our room. We retired to the lounge to relax, enjoy our drink and wait for our friends.
We are very much 'old school' when it comes to hotels and the OGH certainly meets our requirements.
After meeting our friends we went to our rooms to settle in.
Unfortunately this was disappointing and the following observations were made:
Bedroom
* Room was very pokey
* Carpet near bed had a black mark on it
* Light bulb was flickering on and off every 5 minutes with another bulb not working at
all
* Floor had creaky floor boards
Bathroom
* Screw caps missing from the toilet base
* Window blind fixed to the window at an unusual angle
* Black mould on the grout in the shower cubicle
* Light bulb not working
* Toilet seat scuffed with black showing through
Whilst this might seem trivial to some it is the attention to detail that makes a hotel a 5 star in all areas.
Our evening meal was very good and at all times we found the staff to be warm, friendly, genuine and helpful. It was obvious that they had been thoroughly trained in customer care skills without going over the top.
Breakfast was good however our friend found what appeared to be the top of a plastic bag in her breakfast bowl as she was eating her fruit. When reported to the staff an apology was given immediately and the chef advised.
Overall we had a great 60th birthday stay and none of the points I have made spoilt our stay, however 5 star should be 5 star and we were paying 5 star prices.
This will not deter us from coming again (nor should it you) as we have had many great times here, however it wouldn't take much to address the points I have identified to make this hotel truly 5 star.
Source: tripadvisor.co.uk