Local Reviews
In March 2022, funkykat8 said about Old Government House Hotel & Spa
A wonderful hotel ! We stayed for 4 nights and it was truly fabulous! Hotel itself is gorgeous - the bed was so comfy - amazing pillows! Luxury linens and towels. Food was fab. I loved the breakfasts. Lots of delicious fresh fruits - you can go healthy or have full English. Lots of choices for different cooked breakfasts etc. afternoon tea was super too. The staff are soo lovely. Every one of them were just so friendly and helpful. If you are lucky enough to get the coconut ice as part of the turn down service - you will want more ! The best I’ve ever had! Thank you to the staff for an amazing break !
Source: tripadvisor.co.uk
In March 2022, Lee said about Old Government House Hotel & Spa
An amazing four day stay, the hotel is truly beautiful. Our room was spacious and extremely comfortable, with a fabulous huge bed and high quality linen.
However the best thing about this hotel is the staff, such lovely people, absolutely nothing is too much trouble, they all made our stay very special, special thanks to Steve (concierge) for going above and beyond. We can’t wait to return and are planning a trip back as soon as we possibly can .
However the best thing about this hotel is the staff, such lovely people, absolutely nothing is too much trouble, they all made our stay very special, special thanks to Steve (concierge) for going above and beyond. We can’t wait to return and are planning a trip back as soon as we possibly can .
Source: tripadvisor.co.uk
In March 2022, Stephen Jenkins said about Arabella's Flowers
Beautiful orchids, great service & quick delivery.
Would highly recommend!
Would highly recommend!
Source: google.com
In March 2022, Anne Roberts said about The Bass and Lobster
Fabulous food, excellent service and a lovely atmosphere. The menu is really interesting, with many locally-produced and home-made options. Definitely worth a visit!
Source: google.com
In March 2022, richard2112 said about Old Government House Hotel & Spa
We really enjoyed our stay at the OGH.
What made it for us was the brilliant staff who couldn't have been more helpful or accommodating, particularly as we spring a request for a small wedding on them, all very last minute. However, it all went very smoothly and our thanks go to two of the managemnt team Karl and Olivia, who we 'borrowed' as witnesses.
Following our marriage, our afternoon tea was also very pleasant.
The hotel is perhaps a little old school in its vibe and decor, which may not be to everyones taste. We did have a minor issue with our room, but that was quickly and efficiently resolved.
We look forward to returning for a future anniversary.
What made it for us was the brilliant staff who couldn't have been more helpful or accommodating, particularly as we spring a request for a small wedding on them, all very last minute. However, it all went very smoothly and our thanks go to two of the managemnt team Karl and Olivia, who we 'borrowed' as witnesses.
Following our marriage, our afternoon tea was also very pleasant.
The hotel is perhaps a little old school in its vibe and decor, which may not be to everyones taste. We did have a minor issue with our room, but that was quickly and efficiently resolved.
We look forward to returning for a future anniversary.
Source: tripadvisor.co.uk
In March 2022, MarkH1973 said about Old Government House Hotel & Spa
Spent four nights at OGH and loved it. We were one of three couples who got the same minibus from the airport and so were checking in at the same time. The duty manager - who was fabulous throughout our stay - saw us waiting to check in and brought us each a glass of prosecco. We arrived at lunch time and our room wasn't quite ready, and we went to grab some lunch whilst we waited. That quickly became a three course lunch, which was delicious. As well as the impressive a la carte menu, the "winter warmer" menu was great, and meant a very reasonably priced and delicious two or three courses.
Breakfast was a real highlight of the hotel, with choices from a range of cooked options in addition to a continental selection. The pastries were just wonderful.
The room was spacious and comfortable and the bed was huge. The bathroom was also a good size, with a good shower and a separate, good sized bath.
It felt like nothing was too much effort for us, and all the staff seemed to know and remember our names, and asked about our stay. We checked out booking a hire car online, meantioned in passing to the duty manager that we were going to head to the airport to pick up a hire car, and in a couple of minutes he arranged for a car from the same company to be brought to the hotel and to be picked up afterwards, that cost less than what we could see online, and was there for us in uner an hour. There were lots of little incidents like that which made the whole stay feel special.
Worth noting that the on site spa is run separately to the hotel. Unfortunately we didn't get a chance to try the spa, we tried to book a few times and the spa team weren't available when we tried to book, and when we eventually managed to find them, there was no availability left, so we had to miss out on the spa facilities.
There are a few comments on here about the service, but we found it excellent throughout. Things moved at the speed you might expect in Guernsey, and the service was friendly over formal. It was felt absolutely perfect for us and we really enjoyed it. There were plenty of guests at the hotel who were there for business, but for us, who were relaxing and on holiday, the pace of life in hotel was exactly what we wanted.
I would have no hesitation in going back to OGH and staying there again, and in fact, would positively plan to go back to Guernsey to stay in the hotel, we enjoyed it so much.
I was going to mention a couple of members of staff who were particuarly helpful, but it would be like a roll call of everyone who was working there. We felt like we knew several of them personally by the time we left, through very friendly and natural conversation. The team there made such a positive difference to what was already a great stay.
Best hotel I've stayed in for ages.
Breakfast was a real highlight of the hotel, with choices from a range of cooked options in addition to a continental selection. The pastries were just wonderful.
The room was spacious and comfortable and the bed was huge. The bathroom was also a good size, with a good shower and a separate, good sized bath.
It felt like nothing was too much effort for us, and all the staff seemed to know and remember our names, and asked about our stay. We checked out booking a hire car online, meantioned in passing to the duty manager that we were going to head to the airport to pick up a hire car, and in a couple of minutes he arranged for a car from the same company to be brought to the hotel and to be picked up afterwards, that cost less than what we could see online, and was there for us in uner an hour. There were lots of little incidents like that which made the whole stay feel special.
Worth noting that the on site spa is run separately to the hotel. Unfortunately we didn't get a chance to try the spa, we tried to book a few times and the spa team weren't available when we tried to book, and when we eventually managed to find them, there was no availability left, so we had to miss out on the spa facilities.
There are a few comments on here about the service, but we found it excellent throughout. Things moved at the speed you might expect in Guernsey, and the service was friendly over formal. It was felt absolutely perfect for us and we really enjoyed it. There were plenty of guests at the hotel who were there for business, but for us, who were relaxing and on holiday, the pace of life in hotel was exactly what we wanted.
I would have no hesitation in going back to OGH and staying there again, and in fact, would positively plan to go back to Guernsey to stay in the hotel, we enjoyed it so much.
I was going to mention a couple of members of staff who were particuarly helpful, but it would be like a roll call of everyone who was working there. We felt like we knew several of them personally by the time we left, through very friendly and natural conversation. The team there made such a positive difference to what was already a great stay.
Best hotel I've stayed in for ages.
Source: tripadvisor.co.uk
In March 2022, David W said about Old Government House Hotel & Spa
This centrally placed hotel is perfect for getting out and about in Guernsey. Whether it be a stroll round St Peter Port, catching the boat to the outlying islands or the bus station.
Special mention must be made to Jaro, the concierge, who is more than happy to plan the day for you, organise and book your tickets for boat trips and generally helping to make your stay perfect. We would also like to mention Phil on reception and her waiter husband from Durban, waiter Ivo from Bulgaria, Head waiters Alesandro from Sardinia, and Tony.
Special mention must be made to Jaro, the concierge, who is more than happy to plan the day for you, organise and book your tickets for boat trips and generally helping to make your stay perfect. We would also like to mention Phil on reception and her waiter husband from Durban, waiter Ivo from Bulgaria, Head waiters Alesandro from Sardinia, and Tony.
Source: tripadvisor.co.uk
In March 2022, SJK M said about The Bass and Lobster
The Bass and Lobster is an absolute must if eating out in Jersey. The food ranges from high quality if standard fare (burger, steak, veggie chana) to truly innovative, would-compare-well in any capital city. This is one of Jersey’s best without doubt. As a local this is a regular for us - we’re privileged to have an establishment like this close by.
Set in the lovely village of Gorey, it’s a close to perfect night with a drink the Dolphin (solid local) to start and a 5 minute walk back along the lovely harbour to the Bass and Lobster for an excellent meal. Decent wine list, food for pretty much everyone - and the staff are lovely too.
Set in the lovely village of Gorey, it’s a close to perfect night with a drink the Dolphin (solid local) to start and a 5 minute walk back along the lovely harbour to the Bass and Lobster for an excellent meal. Decent wine list, food for pretty much everyone - and the staff are lovely too.
Source: tripadvisor.co.uk
In March 2022, Portland_Holiday said about Old Government House Hotel & Spa
The ambience of the hotel may be 5 star but unfortunately it is let down by service standards. We tried to check in on a Saturday afternoon and there was only one receptionist on duty and she seemed engaged in selling vouchers to a non-resident. We had to wait some 20 mins which was a poor start, although to be fair we were offered a glass of bubbly.
However, the worse point was the room housekeeping service. We had to telephone the "service", contact reception, or catch the women, every day of our 4 night visit. First, they took linen away and did not replace them - we had hand towels, face cloths missing, the service tray [biscuits, milk sachets etc] was often not topped up. The worst experience was the penultimate day when our room had not been serviced by 4pm despite asking reception for it to be carried out at 2pm. I found the staff along the corridor and they came. One did the bathroom, collected used linen and left, whilst the other did the beds. Just as she was leaving I found no hand towels or face cloths, nor ANY toilet paper had been left. This was corrected. In the evening as we returned just after turn-down, we found the used [once] facecloths had gone and not been replaced. The maid said they had no spares left - why then remove the wet ones which we had only received four hours earlier. I asked her to search & return with missing items which she did eventually do.
Sorry, this a ramble but really not the service to be offered in a 5 star establishment. The management have much to do here in training.
However, the worse point was the room housekeeping service. We had to telephone the "service", contact reception, or catch the women, every day of our 4 night visit. First, they took linen away and did not replace them - we had hand towels, face cloths missing, the service tray [biscuits, milk sachets etc] was often not topped up. The worst experience was the penultimate day when our room had not been serviced by 4pm despite asking reception for it to be carried out at 2pm. I found the staff along the corridor and they came. One did the bathroom, collected used linen and left, whilst the other did the beds. Just as she was leaving I found no hand towels or face cloths, nor ANY toilet paper had been left. This was corrected. In the evening as we returned just after turn-down, we found the used [once] facecloths had gone and not been replaced. The maid said they had no spares left - why then remove the wet ones which we had only received four hours earlier. I asked her to search & return with missing items which she did eventually do.
Sorry, this a ramble but really not the service to be offered in a 5 star establishment. The management have much to do here in training.
Source: tripadvisor.co.uk
In March 2022, Minkyminx said about Old Government House Hotel & Spa
What a lovely way to spend a weekend! The staff at The OGH at amazing! Nothing is too much trouble. Food is fabulous and plentiful. We was very lucky to get an upgrade from the sister hotel to here. Well worth staying here, 5 star service, classy hotel on the island.
Source: tripadvisor.co.uk