Local Reviews
In September 2015, Joy G said about Old Government House Hotel & Spa
Just returned from another very successful trip to OGH. We have been coming here since 1992. Not every year, but there has never been an instance where we were disappointed. That's itself says a great deal about the staff at OGH.
It could probably do with some updating at some point, but we would rather a hotel be little tired and have a great welcome and service.
From the moment you walk into reception, most times Harry the Guest Manager, being there to give you a warm welcome, to the receptionists who are cheerful and helpful.
The pool is like being in a warm bath, so even on cooler days it's great to be in there. We could not think of anything we did not enjoy there.
A special mention to Ken who manages the restaurants perfectly. He is so good at customer service. These things really matter, and sadly there are many hotels that do not have good management to train staff correctly. We so love Guernsey, and can't wait to return. Ŵe can even take our two dogs. They would not be banished to the rooms but can enjoy the hotel. Of course they would behave as well as children would!
On our return, we received a postcard from OGH, welcoming us back. Yes we will be back.
It could probably do with some updating at some point, but we would rather a hotel be little tired and have a great welcome and service.
From the moment you walk into reception, most times Harry the Guest Manager, being there to give you a warm welcome, to the receptionists who are cheerful and helpful.
The pool is like being in a warm bath, so even on cooler days it's great to be in there. We could not think of anything we did not enjoy there.
A special mention to Ken who manages the restaurants perfectly. He is so good at customer service. These things really matter, and sadly there are many hotels that do not have good management to train staff correctly. We so love Guernsey, and can't wait to return. Ŵe can even take our two dogs. They would not be banished to the rooms but can enjoy the hotel. Of course they would behave as well as children would!
On our return, we received a postcard from OGH, welcoming us back. Yes we will be back.
Source: tripadvisor.co.uk
In September 2015, gktravel2015 said about Old Government House Hotel & Spa
An exceptionally well-appointed hotel in the centre of St Peter Port, within comfortable walking distance of all the amenities offered by the town.
The facilities and service are very high quality. The room we occupied was very comfortable, light and airy and had a panoramic view of St Peter Port harbour.
The catering is excellent: afternoon tea in the garden is generous and well presented; a wide choice of dishes, all well prepared and presented, is available for evening dinner, and breakfast is very satisfying.
Stellar performance by all the staff who are very helpful and very knowledgeable.
The OGH (as this hotel has become known) is truly worthy of its five star rating - note this is the only hotel in Guernsey to have been awarded this accolade.
The facilities and service are very high quality. The room we occupied was very comfortable, light and airy and had a panoramic view of St Peter Port harbour.
The catering is excellent: afternoon tea in the garden is generous and well presented; a wide choice of dishes, all well prepared and presented, is available for evening dinner, and breakfast is very satisfying.
Stellar performance by all the staff who are very helpful and very knowledgeable.
The OGH (as this hotel has become known) is truly worthy of its five star rating - note this is the only hotel in Guernsey to have been awarded this accolade.
Source: tripadvisor.co.uk
In September 2015, Southseagal said about Old Government House Hotel & Spa
This hotel is fantastic, and this is due to the well trained friendly staff. No request is to small and nothing is overlooked. The in-hotel restaurants are of the highest quality, especially the Indian, I don't think I have ever had better. Breakfast is a treat, a good selection of freshly prepared fare. The rooms are sumptuous and spotlessly clean, with high quality useful sized toiletries in the bathroom. A lovely touch is the 'turn down' and gift every evening. My mother is disabled and she found this hotel to be very accessible for an old building, and again, the staff were very helpful. There are a variety of public rooms and bars, very nicely furnished with comfortable seating, it has a country house (slightly colonial as well) feel about it. Don't miss out on a champagne cream tea. I will be highly recommending this hotel to my friends and family, not only will I be back, but I will also seek out other red carnation hotels to try. We enjoyed the gin experience on the first evening, a guided tour around 3 gins, accompanied by a delicious curry, the pairing worked well and I would recommend trying this experience for yourselves. The location of this hotel is excellent, quite central to St Peter Port, with valet parking. This hotel delivers a WOW factor.
Source: tripadvisor.co.uk
In October 2019, Kathleen Sellars said about Old Government House Hotel & Spa
My sister and I recently stayed here for four nights. This is one of the finest, if not the finest, hotel I have ever visited. The building is magnificent and it is furnished throughout with such care and attention and some absolutely gorgeous antiques. The food was just stunning, we ate in the Brasserie and in the Indian, and enjoyed every morsel of every course. However, the very best thing of all was the service. Every single person working in the hotel was so helpful, courteous and friendly - it is invidious to mention names really but two of the ladies on reception who we encountered most - Illa and Sinead were really kind, and Andrew (Barns) was so very helpful and informative - we felt we made friends there - everything was comfortable and easy, exactly what you want whilst you are away - no stresses - everything taken care of. The Red Carnation Hotel Group should be very proud of this hotel and their staff - will not be the last time we stay there (and indeed look forward to visiting more hotels in the group) As I say, more than 5* in every way.
Source: tripadvisor.co.uk
In October 2019, holidaycoco said about Old Government House Hotel & Spa
We went for a tennerfest in the Brasserie on a rainy Sunday afternoon, the best way to relax. We haven't been to the Brasserie part before, so we were really looking forward to our meals.
Staff were attentive and very friendly, a happy smile goes a long way. Also, we didn't have to wait long for our orders to come through, which is a plus when you come hungry.
The sea bass was delicious and the beef cheeks looked really good as well. For desserts we chose to have a cheesecake and if you like cheesecake, you will definitely enjoy this tennerfest menu!
Again, thank you very much to your hardworking team, we had an excellent afternoon and good luck.
Staff were attentive and very friendly, a happy smile goes a long way. Also, we didn't have to wait long for our orders to come through, which is a plus when you come hungry.
The sea bass was delicious and the beef cheeks looked really good as well. For desserts we chose to have a cheesecake and if you like cheesecake, you will definitely enjoy this tennerfest menu!
Again, thank you very much to your hardworking team, we had an excellent afternoon and good luck.
Source: tripadvisor.co.uk
In October 2019, Orpster said about Old Government House Hotel & Spa
Stayed at the OGH recently for 4 nights for our wedding anniversary. From the offset when we booked the staff were in touch to see if they could help in any way. Every staff member was friendly, helpful and could not do enough for us. The room we had (118) was fantastic, large, lovely view and as clean as any hotel room I have ever stayed in. I would also recommend the Brasserie restaurant which was great. Very well located for central Port St Peter and a short walk to the bus station
Source: tripadvisor.co.uk
In November 2019, Davidjohn said about Old Government House Hotel & Spa
What can you say about OGH except OUTSTANDING
Service from the moment you walk in till you go is above 5Star service
The manger in the morning at breakfast service is outstanding nothing is a problem he makes you feel so welcome as do all the staff
We had a meal from the Tennerfest menu and it was so good ( Chef the beef cheeks were the best I have ever had ) and for £20.00 for 3 courses was very good value
Breakfast the choice is very good and all cooked fresh
Without doubt one of the best hotels I have been in for service and style and I am looking to have a stay in one of the other hotels in the chain as I was so impressed
Service from the moment you walk in till you go is above 5Star service
The manger in the morning at breakfast service is outstanding nothing is a problem he makes you feel so welcome as do all the staff
We had a meal from the Tennerfest menu and it was so good ( Chef the beef cheeks were the best I have ever had ) and for £20.00 for 3 courses was very good value
Breakfast the choice is very good and all cooked fresh
Without doubt one of the best hotels I have been in for service and style and I am looking to have a stay in one of the other hotels in the chain as I was so impressed
Source: tripadvisor.co.uk
In November 2019, Jameson said about Old Government House Hotel & Spa
Made to feel welcomed as soon as you walk through the door. As for house on the hill, the old government house is huge. The decor throughout is second to none. Food was out of this world and worth a visit just to try. Room had a lovely view of the harbour and adjustable aircon to keep the room warm on these wintery nights. Would definitely stay here again when I come back to the island. Also not far from the high street and local bars and restaurants.
Source: tripadvisor.co.uk
In November 2019, James_E_Quinn said about Old Government House Hotel & Spa
I had the pleasure of staying at The Old Government House. A decadent, old-world charm oozing luxury hotel, perfectly located a top of a hill in central St Peter Port. The hotel is full of character and charm of by-gone years - with a number of differing rooms, nooks and crannies - the crown club was a highlight.
I stayed in a classic double room which was tiny. The room was on the small side - however, the bed was to die for, probably the best nights sleep I have had in a long time. Breakfast was very good, fresh and delicious which added to the overall experience, although the service was lacking in all honesty. Unfortunately, service or lack of, was a theme which is a real shame.
Would I return, absolutely. Lovely hotel, full of character and a great location. Unfortunately, the weather was horrid but will return and hopefully make use of the outside pool!
I stayed in a classic double room which was tiny. The room was on the small side - however, the bed was to die for, probably the best nights sleep I have had in a long time. Breakfast was very good, fresh and delicious which added to the overall experience, although the service was lacking in all honesty. Unfortunately, service or lack of, was a theme which is a real shame.
Would I return, absolutely. Lovely hotel, full of character and a great location. Unfortunately, the weather was horrid but will return and hopefully make use of the outside pool!
Source: tripadvisor.co.uk
In November 2019, mra1028 said about Old Government House Hotel & Spa
I was so looking forward to my trip to Guernsey and my time at The Old Government House hotel. Sadly, I have to say that my stay at this historic 5-star property fell flat. There was plenty of good, but too many little disappointments to give it a 5-star rating.
The good:
Quick response time to my inquiries before arrival
Beautiful property
Proximity to center of town
Large room
Some friendly staff (particularly one very friendly woman at the front desk)
Great massage treatment in the spa
Delicious dinner at La Brasserie
Hotel packed me a picnic lunch for my day of island exploration
The bad:
During check-in, the woman at reception repeated herself and asked me the same questions multiple times during check-in making me feel like she wasn't even listening.
Curry Room wouldn't seat me for dinner on my first night, even though they had multiple empty tables at 20:30.
My room still wasn't serviced at 15:00.
No one cleared my breakfast dishes, even though I lingered over a book at least 30 minutes after finishing.
No one to greet / seat me for my 15:00 afternoon tea reservation. When I was finally seated, I waited 20 minutes for someone to come and take an order.
No one was clearing towels at the pool, so there was no place to sit when I arrived late in the afternoon.
No pool service offered. I would expect a 5* hotel to have someone taking drink orders at the pool.
The good:
Quick response time to my inquiries before arrival
Beautiful property
Proximity to center of town
Large room
Some friendly staff (particularly one very friendly woman at the front desk)
Great massage treatment in the spa
Delicious dinner at La Brasserie
Hotel packed me a picnic lunch for my day of island exploration
The bad:
During check-in, the woman at reception repeated herself and asked me the same questions multiple times during check-in making me feel like she wasn't even listening.
Curry Room wouldn't seat me for dinner on my first night, even though they had multiple empty tables at 20:30.
My room still wasn't serviced at 15:00.
No one cleared my breakfast dishes, even though I lingered over a book at least 30 minutes after finishing.
No one to greet / seat me for my 15:00 afternoon tea reservation. When I was finally seated, I waited 20 minutes for someone to come and take an order.
No one was clearing towels at the pool, so there was no place to sit when I arrived late in the afternoon.
No pool service offered. I would expect a 5* hotel to have someone taking drink orders at the pool.
Source: tripadvisor.co.uk