Local Reviews
In October 2010, HuntlyHampshire said about Old Government House Hotel & Spa
We stayed at the OGH hotel for our silver anniversary on the 29th Sept for four days. We had booked a studio suite which was very pretty. However, within 5 minutes of being in the room we noticed there was a considerable leak in the ceiling (Room 325) and a large puddle on the floor. We contacted the duty manager who apologised profusely but was unable to offer another room as they were fully booked and everyone had arrived. We had to spend the night listening to the drips of rain falling into a bucket! This was not what we expected and we were very disappointed as this was supposed to be a special time for us, but, here is where the story changes................
Next morning the Manager (Andrew Chantrell) contacted us, he had already found another studio suite (larger and nicer) and told us that there would be no charge for the room or the dinner that we had in the restaurant that evening. We had eaten in the A La Carte restaurant and had chosen the seven course taster menu (the most expensive - we were trying to cheer ourselves up!) so getting this complimentary was a very pleasant surprise and more than we expected. This in itself would have been sufficient to calm our ruffled feathers but Andrew had obviously briefed his staff about our bad start and thereafter they could not have been more attentive. The Director of Guest relations (Harry) was an absolute star - he made a point of finding us every day to check everything was still okay. He gave us a glass of champagne at the beginning of our meal the next evening, offered liquers the second evening and bought us a very splendid afternoon tea on the day of our departure, which also happened to be my husband's birthday. He could not have done enough for us. The restaurant manager (Xavier) and one of the waiters (Arun) were also excellent. They made sure that the service we had was second to none. Between them, they turned our experience from a disappointment to a delight. Andrew Chantrell should be proud of his staff. I would recommend anyone to go here -not only is the food fabulous (and deserving of a Michelin star) but the service and attention to detail makes it a wonderful customer experience.
Next morning the Manager (Andrew Chantrell) contacted us, he had already found another studio suite (larger and nicer) and told us that there would be no charge for the room or the dinner that we had in the restaurant that evening. We had eaten in the A La Carte restaurant and had chosen the seven course taster menu (the most expensive - we were trying to cheer ourselves up!) so getting this complimentary was a very pleasant surprise and more than we expected. This in itself would have been sufficient to calm our ruffled feathers but Andrew had obviously briefed his staff about our bad start and thereafter they could not have been more attentive. The Director of Guest relations (Harry) was an absolute star - he made a point of finding us every day to check everything was still okay. He gave us a glass of champagne at the beginning of our meal the next evening, offered liquers the second evening and bought us a very splendid afternoon tea on the day of our departure, which also happened to be my husband's birthday. He could not have done enough for us. The restaurant manager (Xavier) and one of the waiters (Arun) were also excellent. They made sure that the service we had was second to none. Between them, they turned our experience from a disappointment to a delight. Andrew Chantrell should be proud of his staff. I would recommend anyone to go here -not only is the food fabulous (and deserving of a Michelin star) but the service and attention to detail makes it a wonderful customer experience.
Source: tripadvisor.co.uk
In October 2010, thebucks1 said about Old Government House Hotel & Spa
We have stayed at the Old Government House seven times over the last twelve years and have never been disappointed. We thought it could not get better, but it has. Ever since Red Carnation Hotels took over the property two years ago, the service has been exceptional and the refurbishment of the rooms has been done well. The location is terrific, as the heart of St. Peter Port is just about a two-minute walk away. Many of the rooms have seaviews and look out upon Castle Cornet. We usually visit Guernsey every other year, but have gone two years in a row. We always stay at the OGH and have no plans to change. You cannot go wrong staying there!
Source: tripadvisor.co.uk
In October 2010, wilson1943 said about Old Government House Hotel & Spa
One of the best boutique hotels you could ever find. The rooms are impeccable, the hotel itself is exceptionally well appointed and the staff are amongst the most dedicated we have ever had the pleasure to deal with.
Source: tripadvisor.co.uk
In October 2010, tjernigan1 said about Old Government House Hotel & Spa
Location of hotel was excellent for walking to town or bus connections.
The view was beautiful. Breakfast and High Tea - service and food were tops. Front desk staff were friendly, helpful, and caring; they even mailed our packages at the Post Office for us.
The view was beautiful. Breakfast and High Tea - service and food were tops. Front desk staff were friendly, helpful, and caring; they even mailed our packages at the Post Office for us.
Source: tripadvisor.co.uk
In October 2010, WildcatNZ said about Old Government House Hotel & Spa
This hotel reflected its name - gracious elegance. It was located in the heart of St. Peter's Port within easy walking distance of the town. The staff were extremely attentive, friendly and helpful with answering questions regarding the town and also with confirming travel bookings.
I had a superior harbour view room which was very spacious without being huge. I had reserved a harbour view but although it was a harbour view, this entailed looking down the side of the hotel out to sea. It appeared the front harbour view rooms were suites.
The facilities in the room were excellent with tea and coffee making facilities and a fridge on request. However as regards the latter, there appeared to be a limited supply of these and I felt I was fortunate to secure one. I would suggest you request confirmation in writing should you also request any extras.
I had a superior harbour view room which was very spacious without being huge. I had reserved a harbour view but although it was a harbour view, this entailed looking down the side of the hotel out to sea. It appeared the front harbour view rooms were suites.
The facilities in the room were excellent with tea and coffee making facilities and a fridge on request. However as regards the latter, there appeared to be a limited supply of these and I felt I was fortunate to secure one. I would suggest you request confirmation in writing should you also request any extras.
Source: tripadvisor.co.uk
In October 2010, davidsills44 said about Old Government House Hotel & Spa
A beautiful room with a lovely view across to Herm, small perfect balcony. Lovely bathroom, sumptious bed......and lovely sweets with turndown. Would we return?? We already have..........this was our second visit and there will definitely be a third!!
Margaret and David Sills
Margaret and David Sills
Source: tripadvisor.co.uk
In October 2010, SquidgeMystery said about Old Government House Hotel & Spa
Myself and my wife were recently married and were lucky enough to enjoy our wedding reception at the OGH.
The staff were second to none. Before the 'Big Day' and during and even after the event have been exceptional.
The food was suberb. All 75 guests were served the same food at the same time and it all came out hot and tasting great. Everyone raved about it.
The staff even put us and several guests who had stayed overnight in a special room for breakfast and were just as helpful as the previous day.
The wedding package is also a good deal better, both in price and quality, than those offered by many hotels.
I cannot recommend the OGH enough. If you are planning a wedding, get in there, quick!
The staff were second to none. Before the 'Big Day' and during and even after the event have been exceptional.
The food was suberb. All 75 guests were served the same food at the same time and it all came out hot and tasting great. Everyone raved about it.
The staff even put us and several guests who had stayed overnight in a special room for breakfast and were just as helpful as the previous day.
The wedding package is also a good deal better, both in price and quality, than those offered by many hotels.
I cannot recommend the OGH enough. If you are planning a wedding, get in there, quick!
Source: tripadvisor.co.uk
In October 2010, cussey said about Old Government House Hotel & Spa
A real jewel for a short 2 or 3 day stay.staff cannot do enough for you. rooms, food, service second to none.only short walk to shops and harbour,if you want a shot flight or short boat trip from the main land for a break this is hotel is very highly recommended.
Source: tripadvisor.co.uk
In October 2010, spoonmania said about Old Government House Hotel & Spa
The OGH is situated in an ideal location in St Peter's Port, very close to the centre. The staff are all very welcoming and efficient and on arrival you immediately know that you have arrived at a first class hotel. Our room, although a little small, was ideally situated overlooking the pool and garden and was attended to efficiently.
Dining in both restaurants was a pleasurable experience with good food and excellent service.
Any request for porterage or taxi's were pleasantly handled and all staff appeared to enjoy being helpful. We will certainly look forward to further visits in the future.
Dining in both restaurants was a pleasurable experience with good food and excellent service.
Any request for porterage or taxi's were pleasantly handled and all staff appeared to enjoy being helpful. We will certainly look forward to further visits in the future.
Source: tripadvisor.co.uk
In October 2010, Tbritpak said about Old Government House Hotel & Spa
We had five glorious days at this charming hotel where the service was first class, discreet and attentive. The food in the main resturant was very good but the Governors dining was amazing seven courses of the best food l have ever had and l have dined in top London resturants. The location was good near all the shops, so we could walk there.
I know l keep talking about food but the high tea is a must at the hotel very old English and quaint in the grand drawing room. Could not fault the service, we were treated very well and the welcome is warm and friendly, the garden is very relaxing and the room clean, well maintained and perfect for our first break all year.
It is so nice to be in a non chain style hotel which has character and is immaculate, it felt like days gone by...manners, charm and good service...also love the spa a lovely much needed facility very nice!!
I know l keep talking about food but the high tea is a must at the hotel very old English and quaint in the grand drawing room. Could not fault the service, we were treated very well and the welcome is warm and friendly, the garden is very relaxing and the room clean, well maintained and perfect for our first break all year.
It is so nice to be in a non chain style hotel which has character and is immaculate, it felt like days gone by...manners, charm and good service...also love the spa a lovely much needed facility very nice!!
Source: tripadvisor.co.uk