Local Reviews
In January 2014, Shazcards said about Duke of Richmond Hotel
That an excellent night..... superb food, great band and excellent staff. Would recommend a visit just for the staff experience - they are so friendly and professional.
Also had an excellent weekend at this same hotel in August to celebrate my husband's 70th Birthday. Had a time to remember with personal waiter service for special meal on the balcony of our own suite. Food and service were excellent - we could not have asked for better. The staff even provided a card and birthday cake !!!!
Also had an excellent weekend at this same hotel in August to celebrate my husband's 70th Birthday. Had a time to remember with personal waiter service for special meal on the balcony of our own suite. Food and service were excellent - we could not have asked for better. The staff even provided a card and birthday cake !!!!
Source: tripadvisor.co.uk
In January 2014, Rodrigo M said about Duke of Richmond Hotel
we spend three days in the island, and instead of the weather and the channel this lovely island envolved us with the best service ever! What a crew! they were attentive to any of our desires - definitely we were spoiled! wonderful bed; confortable room and amazing breakfast. We have to comment about the restaurant - excellent service
Source: tripadvisor.co.uk
In January 2014, 1BriKat said about Duke of Richmond Hotel
We returned to the Duke of Richmond over Xmas while visiting our family in Guernsey. This is a superbly run hotel in the Red Carnation chain. From the time we arrived we were welcomed as repeat guests. All the staff are exceptionally friendly and helpful. When we reached our room there were chocolates and a welcome letter.
We love sitting in the Leopard Bar in the early evening. The drinks menu, especially the martini list is very enticing. It is a wonderful place to relax at the end of a day and catch up on the newspapers while enjoying a drink
This time we were there on Xmas morning and the staff had left two Xmas stockings on our door, filled with little knick knacks and chocolates. We enjoyed a delicious breakfast with a large choice of freshly prepared dishes. The kippers were amazing. We had booked the Xmas lunch for our family and once again the staff worked really hard to make sure everyone had a great time. The Xmas meal was excellent and though it may seem a little expensive to some people the cost was comparable with most hotels for a festive Xmas dinner. Many of the staff worked 12 hours on Xmas day and they were still smiling and attentive at the end of their shifts.
We are very well travelled and have visited hotels all over the world, but I cannot think of another hotel that comes close to this one for its exceptional service.
With our family living in Guernsey we will definitely be back.
We love sitting in the Leopard Bar in the early evening. The drinks menu, especially the martini list is very enticing. It is a wonderful place to relax at the end of a day and catch up on the newspapers while enjoying a drink
This time we were there on Xmas morning and the staff had left two Xmas stockings on our door, filled with little knick knacks and chocolates. We enjoyed a delicious breakfast with a large choice of freshly prepared dishes. The kippers were amazing. We had booked the Xmas lunch for our family and once again the staff worked really hard to make sure everyone had a great time. The Xmas meal was excellent and though it may seem a little expensive to some people the cost was comparable with most hotels for a festive Xmas dinner. Many of the staff worked 12 hours on Xmas day and they were still smiling and attentive at the end of their shifts.
We are very well travelled and have visited hotels all over the world, but I cannot think of another hotel that comes close to this one for its exceptional service.
With our family living in Guernsey we will definitely be back.
Source: tripadvisor.co.uk
In January 2014, Michael A said about Duke of Richmond Hotel
Beautiful hotel within easy walking distance (10 minutes downhill) of the harbour. Huge attention to detail in the public rooms and bedrooms. Lots of individual touches in the decor and presentation. Small but luxuriously appointed room - we had a view onto the road rather than opt for the more expensive sea view. Excellent breakfast with continental or full English whichever you prefer. Had afternoon tea as part of the deal - this appears to be a very popular treat for the locals and no wonder - multiple types of international teas and more cakes and scones etc than we could manage. Service in the restaurant was first class, though we didn't eat there at night. What really makes this hotel stand out is the friendliness and attention of the staff, without exception excellent and attentive and helpful. Will certainly return if here again.
Source: tripadvisor.co.uk
In January 2014, mickinstilton said about Duke of Richmond Hotel
A recently refurbished hotel with a strange fascination with leopards. It was a corporate booking so I had certain expectations and they were pretty much met. The decor was clean, fresh and interesting - if a little bizarre in places. Staff were friendly at reception, the bar and restaurant. Being January, I gave the outdoor pool a miss! Food and drink were reasonably priced given the quality of the hotel. Whilst the menu wasn't as extensive as some, the food was good value, well cooked and nicely presented. If I have a criticism of the hotel it's that a standard double was quite cramped, even though I was on my own. Not much space in the room and limited flat spaces / storage. I would certainly use it again though.
Source: tripadvisor.co.uk
In February 2014, Amanda S said about Duke of Richmond Hotel
Unrivalled service from a lovely boutique hotel within walking distance of the lovely town of St Peter Port. Will look up other hotels in the Red Carnation Collection before booking anywhere else. Excellent food and a very personalised service - staff knew us by name from the concierge to the bar!
Source: tripadvisor.co.uk
In February 2014, Hannah N said about Duke of Richmond Hotel
You have not experienced customer service until you have been here. Set in a beautiful quiet location between two parks with views over the bay of St Peter Port and Cornet Castle and a short walk from the town centre as well as being next door to the Beau Sejour leisure centre (for which the hotel has a membership card).
Our family were greeted individually by name by the concierge and while the adults checked in the children also had a 'check-in' of their own. In our room was a pair of diposable cameras and a checklist challenge for the children to take pictures. There was also an invitation to join the chef to decorate cupcakes in the restaurant. My husband was surprised by a birthday cake and card left in our room.
The restaurant food is sumptuous with fresh local produce including a selection of fresh fish and an interesting wine list.
The decor is eccentric and eclectic and rooms are supremely comfortable. Everything was spotless.
But what stands out a mile is the personal and friendly service. The staff could not do enough for us. It's old-fashioned care and attention and you feel the staff take enormous pride in their work. We were sad to leave.
Our family were greeted individually by name by the concierge and while the adults checked in the children also had a 'check-in' of their own. In our room was a pair of diposable cameras and a checklist challenge for the children to take pictures. There was also an invitation to join the chef to decorate cupcakes in the restaurant. My husband was surprised by a birthday cake and card left in our room.
The restaurant food is sumptuous with fresh local produce including a selection of fresh fish and an interesting wine list.
The decor is eccentric and eclectic and rooms are supremely comfortable. Everything was spotless.
But what stands out a mile is the personal and friendly service. The staff could not do enough for us. It's old-fashioned care and attention and you feel the staff take enormous pride in their work. We were sad to leave.
Source: tripadvisor.co.uk
In March 2014, 186254David_B said about Duke of Richmond Hotel
I have now stayed a number of times at the Duke of Richmond and every time it's been a pleasurable experience. On the most recent visit I had an extra night due to fog and a cancelled flight. For the first time I had the oppotrunity to eat in the restaurant alone and was able to take in those details that you often miss when you're with colleagues or guests.
As previously reported, the hotel has a certain flair with a team of staff who are all clearly dedicated to providing a very high level of service to every guest. This is effident from reception through to the bar and restaurant.
The restaurant is very good and manintains a number of those good old qualities that so many places have simply let slip. The attention by the retaurant team is spot on and just the right balance of being attentive but not too much to be off putting. The food was excellent and well prepared in the kitchens you can see from the restaurant.
Once again, a wonderful stay at the Duke of Richmond.
As previously reported, the hotel has a certain flair with a team of staff who are all clearly dedicated to providing a very high level of service to every guest. This is effident from reception through to the bar and restaurant.
The restaurant is very good and manintains a number of those good old qualities that so many places have simply let slip. The attention by the retaurant team is spot on and just the right balance of being attentive but not too much to be off putting. The food was excellent and well prepared in the kitchens you can see from the restaurant.
Once again, a wonderful stay at the Duke of Richmond.
Source: tripadvisor.co.uk
In March 2014, sandgrounder2016 said about Duke of Richmond Hotel
We stayed at the Duke of Richmond for 4 days last week and it was a delightful experience. The Hotel is well located on a hill just a few moments walk from St Peter Port Harbour. There is a park in front and another park nearby.
The Hotel itself is beautifully appointed and immaculate.
The food was superb and the restaurant menus were varied daily so there was plenty of choice.
The staff were all brilliant, they were friendly and helpful and professional.They were all so good that it would not be fair to single anyone out.
We booked a Junior Suite and it was well worth the money.We had plenty of space and a large balcony.
We will certainly return.
The Hotel itself is beautifully appointed and immaculate.
The food was superb and the restaurant menus were varied daily so there was plenty of choice.
The staff were all brilliant, they were friendly and helpful and professional.They were all so good that it would not be fair to single anyone out.
We booked a Junior Suite and it was well worth the money.We had plenty of space and a large balcony.
We will certainly return.
Source: tripadvisor.co.uk
In March 2014, Jon W said about Duke of Richmond Hotel
We were very pleasantly surprised by the friendliness, warmth and professionalism of all of the staff, which started before we even got inside the hotel and continued for our whole stay.
The room was extremely clean and very comfortable and lacked for nothing. We thoroughly enjoyed our cocktails in the Leopard Bar and the food we had was outstanding. We'll remember the fabulous Chateaubriand for a long time.
Our thanks and appreciation go to all of the staff - thank you for giving us a very memorable time. It wasn’t just a stay; it was an experience.
The room was extremely clean and very comfortable and lacked for nothing. We thoroughly enjoyed our cocktails in the Leopard Bar and the food we had was outstanding. We'll remember the fabulous Chateaubriand for a long time.
Our thanks and appreciation go to all of the staff - thank you for giving us a very memorable time. It wasn’t just a stay; it was an experience.
Source: tripadvisor.co.uk