Local Reviews
In May 2015, Davidlloyd1 said about Duke of Richmond Hotel
Exactly as described. Individual and full of character. Great breakfasts, decent rooms with big beds and a brilliant ambience throughout. A steep but short walk down to the harbour. Well worth a visit. The staff deserve a special mention as they were obliging and genuine. Even helped us to their other hotel, OGH, to where we chose to adjourn for a final night. Loved the parent company's love story too. Inspiringly written - this hotel group has a brilliant provenance. Book the Duke and enjoy your stay on this wonderful island.
Source: tripadvisor.co.uk
In May 2015, Bevinder said about Duke of Richmond Hotel
Our trip was only for one night to deliver a car, so we came over on an extremely early boat and arrived at the Duke of Richmond early the staff greeted us with big smiles offered us coffees and we actually had a superb breakfast and went afterwards to our room. The room was lovely very comfy bed all the items you might require and the bathroom was modern and spotless. The next morning we needed a cab back to the port which was proving difficult to get early on a Saturday, so without hesitation Lucas the hotel manager drove us down there himself!!! What excellent service, I would love to go back to guernsey for longer and would go back to the Duke of Richmond without hesitation and would certainly recommend to anyone. Thank you for a extremely pleasant stay.
Source: tripadvisor.co.uk
In May 2015, Albatros747 said about Duke of Richmond Hotel
We went to this wonderful place last Sunday for a family lunch and had an excellent time. This was my first experience of a Red Carnation Hotel Restaurant and I was absolutely delighted by the whole experience. The service was outstanding throughout; the staff was welcoming, most friendly and obliging. We first had drinks on the beautiful terrace with view over the harbour and then moved to the amazing Leopard bar restaurant where lunch was served. The dishes were well presented and deliciously prepared. The wine selection to accompany the meal was superb. I am not from Guernsey and was thrilled to be invited by my son and family to such a special
venue.It was a real treat.
venue.It was a real treat.
Source: tripadvisor.co.uk
In May 2015, Corral S S said about Duke of Richmond Hotel
A Red Carnation Hotel in recent years renovated to a good standard.Walking distance to Town. (10mins) opposite a park and next to Candie Gardens. Slightly restricted view of sea from terrace. Conservatory where afternoon tea can be taken leads directly on to terrace which is lovely on a warm day.
Afternoon tea is as expected, wide choice of loose leafed tea, finger sandwiches, freshly baked scones with jam and clotted cream and a mouth watering array of pastries and cakes. Good value at £17.95 a head. What you can't eat can be boxed up and taken away!
If I had any criticisms they would be; a shortage of cutlery ( no cake forks so one had to use the teaspoon from teacup) we had to ask for napkins, I had to ask for a clean cup and the handle on the tea pot was cracked where it joined the pot. Service was also a little slow, it took over half an hour to serve us. It is a shame these things let the quality of the service down. Food was very good though, decor pleasant and staff very polite.
Afternoon tea is as expected, wide choice of loose leafed tea, finger sandwiches, freshly baked scones with jam and clotted cream and a mouth watering array of pastries and cakes. Good value at £17.95 a head. What you can't eat can be boxed up and taken away!
If I had any criticisms they would be; a shortage of cutlery ( no cake forks so one had to use the teaspoon from teacup) we had to ask for napkins, I had to ask for a clean cup and the handle on the tea pot was cracked where it joined the pot. Service was also a little slow, it took over half an hour to serve us. It is a shame these things let the quality of the service down. Food was very good though, decor pleasant and staff very polite.
Source: tripadvisor.co.uk
In May 2015, Nijaguna M said about Duke of Richmond Hotel
We booked this hotel for 5 nights through Expedia for our first visit to Guernsey. This trip was to celebrate our anniversary and my wife's birthday.
On our arrival, reception at the front desk was very good. While checking in we also booked for the dinner on that day to celebrate birthday. Receptionsist wished my wife happy birthday. When we arrived for dinner that night, I was disappointed that we were seated next to the kitchen door. Then Katharine, young trainee waitress, served us very well. Although she is doing her 3rd year of her training, she was absolutely professional with her Bermuda smile.
Room 311 was very well decorated and bathroom was spotlessly clean as one would expect in 4 star hotel. Kettle was hidden in ward robe, so was the safety locker.
Leopard restaurant serves a very high quality food. Staff is very professional and friendly. Katherine, Carina and Olga Abrue were brilliant. We thoroughly enjoyed our breakfast every day and three dinners. Very pleased.
Walking back to hotel from the town is uphill walk. However, if you plan, you can catch bus number 32, 41, 42, 51, 61, 71 or 81 from town terminus and get down at St Julian Avnue stop. By doing that you will reduce 60% of your uphill legwork. Even hotel receptionist will not tell you this. On the whole, a very memorable stay and would recommend highly.
On our arrival, reception at the front desk was very good. While checking in we also booked for the dinner on that day to celebrate birthday. Receptionsist wished my wife happy birthday. When we arrived for dinner that night, I was disappointed that we were seated next to the kitchen door. Then Katharine, young trainee waitress, served us very well. Although she is doing her 3rd year of her training, she was absolutely professional with her Bermuda smile.
Room 311 was very well decorated and bathroom was spotlessly clean as one would expect in 4 star hotel. Kettle was hidden in ward robe, so was the safety locker.
Leopard restaurant serves a very high quality food. Staff is very professional and friendly. Katherine, Carina and Olga Abrue were brilliant. We thoroughly enjoyed our breakfast every day and three dinners. Very pleased.
Walking back to hotel from the town is uphill walk. However, if you plan, you can catch bus number 32, 41, 42, 51, 61, 71 or 81 from town terminus and get down at St Julian Avnue stop. By doing that you will reduce 60% of your uphill legwork. Even hotel receptionist will not tell you this. On the whole, a very memorable stay and would recommend highly.
Source: tripadvisor.co.uk
In May 2015, Hicksfromthesticks18 said about Duke of Richmond Hotel
returned to this hotel and once again was excellent. Amazing rooms, breakfast and bar area - all a little bit different. Bar fairly pricey though. Breakfast is a great selection and the cooked to order hot food is a great choice. The planning is great and they cater for your every need. Would recommend.
Source: tripadvisor.co.uk
In May 2015, Gerald VJ said about Old Government House Hotel & Spa
We booked this hotel on the recommendation of a friend and the good reports here. It was not cheap at over £250 a night for our room, but we thought we would give it a try for a four day relaxing break. We checked in OK and were shown to our room. It was about the size of a Premier Inn room, but with a really good bathroom. We were then phoned from reception to say that because of a new mobile phone mast nearby there was no TV reception.
We decided to move hotels as we weren't certain of the weather and wanted the option to watch TV if we wanted to. I was surprised we were not told of the TV problem when we checked in. I was surprised we were not offered help moving to another hotel.
When I have talked to people in Guernsey they say that the hotel has been better run in the past, and one taxi drive told us of £70 cocktails.
The public rooms looked wonderful and the hotel has a good location. I hope they sort their problems out soon.
We decided to move hotels as we weren't certain of the weather and wanted the option to watch TV if we wanted to. I was surprised we were not told of the TV problem when we checked in. I was surprised we were not offered help moving to another hotel.
When I have talked to people in Guernsey they say that the hotel has been better run in the past, and one taxi drive told us of £70 cocktails.
The public rooms looked wonderful and the hotel has a good location. I hope they sort their problems out soon.
Source: tripadvisor.co.uk
In May 2015, Gill1905 said about Old Government House Hotel & Spa
Just returned from 3 nights at The OGH. The hotel, the staff, the setting and the overall experience was fabulous. Nothing was too much trouble. Staff were extremely attentive without being in your face all the time. Will definetly be returning.
Source: tripadvisor.co.uk
In May 2015, Paul E said about Old Government House Hotel & Spa
My wife and I have recently spent four nights at this hotel and from the time of our arrival to the time of our departure we were treated like VIP's. No exaggeration, we really were. The porters, the receptionists the managers and in fact all the staff who made it their duty to remember our name and address us accordingly. The room was as requested and maintained to the highest standard. The housekeeping was exceptional with evening 'turn downs'. The breakfasts are to a high standard and to suit everyone's pallet. The outdoor heated swimming pool is a must, dependant on the weather, but is often in a sun trap until late afternoon at this time of the year. This hotel definitely gets my vote as it ticked all the boxes.
Source: tripadvisor.co.uk
In May 2015, Travellingfamily53 said about Old Government House Hotel & Spa
This is a lovely but not perfect hotel so I'll get the negatives out of the way first. As mentioned by another guest there has not been and was not any TV reception in guest rooms. It may now be there of course. We were not told about this when booking, there was no mention of it on the hotel's website when booking and we were not told on check in.
On check in, £200 is "pre authorised" from your credit card. Even if you have paid for your hotel stay in advance as we did. On check out, even if you spend nothing as we did, this is not cancelled. Or the next day. Or the next.....we are frequent travellers in hotels of this standard on a regular monthly basis for business and this is our first experience of this type of arrangement.
Our room was very small. This was almost the first thing we were told on check in, immediately offered an upgrade, at extra cost to ourselves. The rapidity of this sort of sales pitch is demeaning for a hotel such the OGH and it should cease this practice. It is not professional.
The room was beautifully decorated and clean, just the nowadays seemingly inevitable bits of mould around the bath/shower. It was quiet, windows opened, a/c worked, plenty of towels(too many really in such a small space!), L'Occitane toiletries, gowns and slippers provided. We only ate breakfast in the hotel and this varied but was mainly excellent. The view from the hotel is great, the pool is lovely although very odd that you have to walk through the restaurant to get to it! We didn't need to interact much with staff but when we did they were very helpful. The location is excellent.
We had a fabulous time in Guernsey, the weather was excellent and we would return to the OGH. But they need to sort out the TV situation, the £200 set up and the pushing the bigger room scenario.
On check in, £200 is "pre authorised" from your credit card. Even if you have paid for your hotel stay in advance as we did. On check out, even if you spend nothing as we did, this is not cancelled. Or the next day. Or the next.....we are frequent travellers in hotels of this standard on a regular monthly basis for business and this is our first experience of this type of arrangement.
Our room was very small. This was almost the first thing we were told on check in, immediately offered an upgrade, at extra cost to ourselves. The rapidity of this sort of sales pitch is demeaning for a hotel such the OGH and it should cease this practice. It is not professional.
The room was beautifully decorated and clean, just the nowadays seemingly inevitable bits of mould around the bath/shower. It was quiet, windows opened, a/c worked, plenty of towels(too many really in such a small space!), L'Occitane toiletries, gowns and slippers provided. We only ate breakfast in the hotel and this varied but was mainly excellent. The view from the hotel is great, the pool is lovely although very odd that you have to walk through the restaurant to get to it! We didn't need to interact much with staff but when we did they were very helpful. The location is excellent.
We had a fabulous time in Guernsey, the weather was excellent and we would return to the OGH. But they need to sort out the TV situation, the £200 set up and the pushing the bigger room scenario.
Source: tripadvisor.co.uk