Local Reviews
In August 2015, barrybus said about Old Government House Hotel & Spa
We stayed at this hotel for a weekend at the end of July to celebrate our Ruby Wedding Anniversary. On arrival we had been upgraded to a suite which was a very nice gesture and the room was lovely. Unfortunately the service we received on this occasion was nothing like the service we had experienced on a previous visit.
The service at dinner on the Saturday night was incredibly slow and the end of the meal when we were presented with the bill to sign it was incorrect. The second night the service was better and we did get a glass of complimentary champagne. It did take three attempts to get our bill correct at the end of the evening though.
On the final morning we sat at a table for breakfast, went up to the buffet and returned to find some other couple sitting at our table. We just politely found another table to sit at, but this should never have happened.
The hotel management are aware of our thoughts on the service and have offered us a complimentary dinner if we visit again.
I would still recommend the hotel to other people because it is a lovely hotel with fine furnishings and is beautifully maintained. I think perhaps we were just unlucky but for a special wedding anniversary the whole experience did not feel special, especially after reading other peoples reviews on their special occasions.
The service at dinner on the Saturday night was incredibly slow and the end of the meal when we were presented with the bill to sign it was incorrect. The second night the service was better and we did get a glass of complimentary champagne. It did take three attempts to get our bill correct at the end of the evening though.
On the final morning we sat at a table for breakfast, went up to the buffet and returned to find some other couple sitting at our table. We just politely found another table to sit at, but this should never have happened.
The hotel management are aware of our thoughts on the service and have offered us a complimentary dinner if we visit again.
I would still recommend the hotel to other people because it is a lovely hotel with fine furnishings and is beautifully maintained. I think perhaps we were just unlucky but for a special wedding anniversary the whole experience did not feel special, especially after reading other peoples reviews on their special occasions.
Source: tripadvisor.co.uk
In August 2015, timmo31 said about Old Government House Hotel & Spa
Probably the best hotel in Guernsey. Its location is perfect for the town centre and the harbour.
It has a great range of restaurants and a super spa adjacent to the main hotel.
The rooms are lavishly fitted out some with fantastic views of the harbour and surrounding islands.
Highly recommended for pleasure or business.
It has a great range of restaurants and a super spa adjacent to the main hotel.
The rooms are lavishly fitted out some with fantastic views of the harbour and surrounding islands.
Highly recommended for pleasure or business.
Source: tripadvisor.co.uk
In August 2015, Dawn L said about Old Government House Hotel & Spa
Definitely one of the best 5 star hotels we have stayed in! We spent a week here.
Breakfasts and dinners are excellent.We especially enjoyed hearing the pianist in the
restaurant in the evening. All of the staff were polite and helpful, particularly Maria and Daniel on reception and Sara for manicure and massage.The heated outdoor
swimming pool is fabulous!. We could not find fault with anything during our stay.
We are looking forward to our next visit!
Breakfasts and dinners are excellent.We especially enjoyed hearing the pianist in the
restaurant in the evening. All of the staff were polite and helpful, particularly Maria and Daniel on reception and Sara for manicure and massage.The heated outdoor
swimming pool is fabulous!. We could not find fault with anything during our stay.
We are looking forward to our next visit!
Source: tripadvisor.co.uk
In August 2015, geoff s said about Old Government House Hotel & Spa
3 night stay in a lovely hotel some exceptional staff who really made you feel good as well as magnificent curry on 1st night even if the service was extremely slow that night. Highly recommended for anyone visiting Guernsey. Wonderful spaces in which to sit and relax and fabulous breakfasts
Source: tripadvisor.co.uk
In August 2015, Sue P said about Duke of Richmond Hotel
The hotel staff couldn't do enough for you.
I loved all the little extra touches that made our stay so comfortable and enjoying. I would recommend this hotel to anyone. The hotel is situated beside a small park in a quiet location. Staff were very polite and attentive. Menu choices were varied and would suite most tastes. The bedrooms were well proportioned and comfortable. A room safe, and tea/coffee making facilities were provided. The conservatory and outside dining areas were attractive and popular. The only downside was they only had five allocated parking spaces.
I loved all the little extra touches that made our stay so comfortable and enjoying. I would recommend this hotel to anyone. The hotel is situated beside a small park in a quiet location. Staff were very polite and attentive. Menu choices were varied and would suite most tastes. The bedrooms were well proportioned and comfortable. A room safe, and tea/coffee making facilities were provided. The conservatory and outside dining areas were attractive and popular. The only downside was they only had five allocated parking spaces.
Source: tripadvisor.co.uk
In August 2015, Gabriela S said about Duke of Richmond Hotel
After 12 months I returned again to the DoR. The welcome in the reception was warm and dedicated, I got my favourate room in the 4th floor. A first walk downtown showed that nothing really changed during the past year. In the evening, after I entered the bar everybody recognizing me gave me a hug and I got the feeling of comming home. Olga and her team were fantastic during my whole stay which lastet three weeks. I had a wonderful time and enjoyed the perfect service of everybody. The cleanness was good as always and especially the turn down service was highly appreciated. I look Forward to return next year.
Source: tripadvisor.co.uk
In August 2015, TomsGrandma said about Duke of Richmond Hotel
So we booked a Double Room with sea view. On arrival we were given a lovely room but oh so tiny.....I did not feel I could live in such a tiny room for four days and asked if they could do something. We were very prepared to pay to upgrade and I have to say Ben on reception went out of his way to help us. We moved to a King Room on the fourth floor which was delightful. Unfortunately we could only stay in that room for two nights as the hotel was fully booked. However, there was a suite we could move to after two nights which we could have at a good rate. We did not need a suite but understood the problems and so agreed to move after two days and pay the upgrade. It was a shame we had to move as we loved the King Room (409) it was comfortable, quiet and had everything we wanted.
Two days later we moved to the suite.....119. That's when it went down hill, the bed was not as comfy, the duvet was not as nice. The shower was not as nice as the King Room, this room was very noisy, there was always a background noise somewhere. Something we had mot experienced upstairs. I know it is all a matter of choice and others might have found it lovely. I can only speak of my experience.
The Restaurant.........good in some parts, rubbish in others......
Lots of choice for breakfast, but unfortunately the eggs were always overcooked. My Husband had a mushroom omelette but it looked like a Fritata when it arrived. I had a fried egg but it had sat under the hot light so long before being served to me, the yoke was extremely overdone. I was offered another one but by that point I was bored with waiting. The restaurant has the potential to be fabulous, but there is something very wrong. One suspects it's the management rather than staff. One evening my husband ordered a vegetable with his main course but it never did arrive. We had room service one evening and the wonderful soup I had on the first evening, the second time I ordered it tasted completely different. Clearly no consistency.
The staff........fabulous, wonderful, friendly, cannot do enough for you........
Swimming pool.........make sure you bring your swimming things, it's not to be missed .
Our main grouse is on our penultimate day, at 6.46am there was a terrible noise, we never did find out where it came from. One hour later there was another terrible din, just like lots of furniture was being moved about. Never found out what that was. Then to crown it all the smoke alarm went off ten minutes later. By that time we got up and went to have breakfast. We did not bother with the cooked bit, we could not be doing with it.
On our last evening with the door shut to the terrace as it was raining at about 5pm, the terrible smell of cooking came up.....now our 'Suite' was above the restaurant, no guesses from where the smell came from. We went out for dinner on our last night and on our way out my husband complained about the smell. On our return at 8.30pm I heard the Lovely lass on reception call the duty manager to tell him of our return. At 10pm the duty Manager reeking of smoke knocked on the door. I was not impressed........and was not prepared to discuss our concerns. I was undressed and ready for bed, I had no wish to discuss the room at this time.
Would we return, probably not. If you get a good room then you might get a different experience and had we stayed in 409 we would probably not be so dissatisfied. Of course, it is all a matter of taste and choice.
The Hotel is quirky and beautiful in a quirky way. The staff are fabulous. Some of the rooms are fabulous. The restaurant in my opinion leaves a lot to be desired.
Breakfast this morning as we prepare to leave was a complete success..........so not all bad just inconsistent.
Two days later we moved to the suite.....119. That's when it went down hill, the bed was not as comfy, the duvet was not as nice. The shower was not as nice as the King Room, this room was very noisy, there was always a background noise somewhere. Something we had mot experienced upstairs. I know it is all a matter of choice and others might have found it lovely. I can only speak of my experience.
The Restaurant.........good in some parts, rubbish in others......
Lots of choice for breakfast, but unfortunately the eggs were always overcooked. My Husband had a mushroom omelette but it looked like a Fritata when it arrived. I had a fried egg but it had sat under the hot light so long before being served to me, the yoke was extremely overdone. I was offered another one but by that point I was bored with waiting. The restaurant has the potential to be fabulous, but there is something very wrong. One suspects it's the management rather than staff. One evening my husband ordered a vegetable with his main course but it never did arrive. We had room service one evening and the wonderful soup I had on the first evening, the second time I ordered it tasted completely different. Clearly no consistency.
The staff........fabulous, wonderful, friendly, cannot do enough for you........
Swimming pool.........make sure you bring your swimming things, it's not to be missed .
Our main grouse is on our penultimate day, at 6.46am there was a terrible noise, we never did find out where it came from. One hour later there was another terrible din, just like lots of furniture was being moved about. Never found out what that was. Then to crown it all the smoke alarm went off ten minutes later. By that time we got up and went to have breakfast. We did not bother with the cooked bit, we could not be doing with it.
On our last evening with the door shut to the terrace as it was raining at about 5pm, the terrible smell of cooking came up.....now our 'Suite' was above the restaurant, no guesses from where the smell came from. We went out for dinner on our last night and on our way out my husband complained about the smell. On our return at 8.30pm I heard the Lovely lass on reception call the duty manager to tell him of our return. At 10pm the duty Manager reeking of smoke knocked on the door. I was not impressed........and was not prepared to discuss our concerns. I was undressed and ready for bed, I had no wish to discuss the room at this time.
Would we return, probably not. If you get a good room then you might get a different experience and had we stayed in 409 we would probably not be so dissatisfied. Of course, it is all a matter of taste and choice.
The Hotel is quirky and beautiful in a quirky way. The staff are fabulous. Some of the rooms are fabulous. The restaurant in my opinion leaves a lot to be desired.
Breakfast this morning as we prepare to leave was a complete success..........so not all bad just inconsistent.
Source: tripadvisor.co.uk
In August 2015, Garry Y said about Duke of Richmond Hotel
Stayed at dor for an amazing week. Wonderful, happy, attentive staff , especially Olga and Orlando. Food couldn't ask for better. Opulent decor, every need catered for. Can highly recommend everything about this hotel. Thank you for a wonderful week. X
Source: tripadvisor.co.uk
In August 2015, maria61149 said about Duke of Richmond Hotel
The hotel has been amazing ! As I celebrated the 40 anniversery of my wedding day there, I had a very nice surprise in my room---unforgettable !! And all the tiny treatments have been excellent. The friendly people at the reception helped us a lot with many suggestions and ideas. Don`t miss the afternoon tea--a delight !
Source: tripadvisor.co.uk
In August 2015, Melissa Grimes said about Duke of Richmond Hotel
We have just finished a wonderful relaxing week at this fabulous Hotel. We were made to feel welcome from the moment we arrived.
First class service given from all members of staff, nothing too much trouble.
Food excellent. Would recommend.
.
First class service given from all members of staff, nothing too much trouble.
Food excellent. Would recommend.
.
Source: tripadvisor.co.uk