Local Reviews
In August 2016, Aly B said about Old Government House Hotel & Spa
Truly luxurious hotel. Pool amazing and staff couldn't have been more helpful or friendly. They organised a hire car for us, offered to book restaurants and carried luggage up and down. The sparkling wine on arrival was a nice touch too although it may have been less cramped in the library rather than the reception area which is quite small to have 3 newly arrived couples having a drink in it!
We had a wonderful stay and would not hesitate to stay again.
We had a wonderful stay and would not hesitate to stay again.
Source: tripadvisor.co.uk
In August 2016, miluc1 said about Old Government House Hotel & Spa
The hotel met all our expectations, rooms were traditional well kept and extremely comfortable. Facilities for a small leading hotel were excellent and nothing was too much trouble. The food and beverage team led by David ably assisted by Ken, Daniel and Jozef were fantastic and particularly accommodating to my two girls making it a memorable stay whether dining in the relaxed atmosphere of the Brasserie or the more exotic and cosy Governors Indian restaurant. The afternoon tea was also excellent with a wide variety of gorgeous pastries and teas. This is a hotel which meets the highest requirements from a business, couples or family perspective, highly recommended.
Source: tripadvisor.co.uk
In September 2016, Van G said about Old Government House Hotel & Spa
It was a first time visit for me to the Island and the Hotel. I found the Hotel staff friendly and helpful and the Hotel conveniently located to town. The food was excellent and the room comfortable and great to have Air Con which some older Hotels don't have. The whole visit was truly enhanced by agreeable surroundings, reliable cuisine and staff that (if engaged) were happy to smile and respond which is not always true of 5* hotels.
A really great short break over a Bank Holiday.
A really great short break over a Bank Holiday.
Source: tripadvisor.co.uk
In September 2016, Stephen M said about Old Government House Hotel & Spa
The button on the phone that says "whatever whenever" summed up the OGH. Outstanding customer service every minute of every day. Can't wait to return next year. Special thanks to Jozef who epitomises Gustave Hs sentiments that it's important to "anticipate the needs of the customer before the needs are needed". Finally Paul Tongs was the icing on the cake - loved every note. Thank you to everyone at the OGH.
Source: tripadvisor.co.uk
In September 2016, Chloe111186338 said about Old Government House Hotel & Spa
I took my 8 year old daughter to stay for 1 night at OGH for a birthday treat. She thought the hotel was perfect (which is the main thing). However, she has not recently (perhaps not ever, I can't recall) stayed in a 5* hotel, whereas I have. My view is that the hotel is lovely but has some flaws. Good points were: 1) nice heated outdoor pool (although it is not that big, it is big enough). 2) Lovely meal in the Curry House, and the waiter (I think Gustav) was extremely helpful and charming. 3) Breakfast was very nice although not such a big selection of choices as I would expect in a 5* hotel. 4) The staff left a beautiful large piece of cake and a birthday card for my daughter in our room and 5) all staff very kind to my daughter and made a big effort with her (and were of course very nice to me as well), 6) Lovely L'Occiaine products in the bathrooms. Slightly negative points: 1) we arrived early from our ferry just to drop off luggage and were told the room was ready (this seemed unlikely as it was only 9.30am, and I hadn't expected the room to be ready at all) and then told it wasn't. 2) We went to wander off and came back about 12 or so and waited at reception. Couple in front of us were checking in and were offered sparkling wine or lemonade. We then asked if our room was ready (it was) but we were not offered any sparking wine or lemonade which I thought was quite odd but was too embarrassed to ask! (this was a different lady to the one at 9.30, perhaps the lady wrongly thought we had been given it at 9.30) 3) We then went to our room and it didn't have all the things we had ticked on the customer preference form (DVD ad children's videos) and it did not have a children's sized dressing gown as advertised on the website. The DVD player arrived but the DVDs did not (I didn't ask for them as my daughter in fact never asked to watch a DVD). I called room service to ask for the child sized dressing gown and it came. 4) Website advertises kids eat free if with a paying adult in any of the restaurants but in fact they charge kids half price. 5) Website advertised that £50 dining credit will be applied to your booking if you book direct and that you will receive confirmation of this on your booking confirmation but it was not in the booking confirmation - I had to send 2 emails before I departed to get confirmation of this £50 credit in writing by email. 6) quite a few minor errors made at reception eg telling me wrong time for our dinner reservation, needing a copy of a credit card receipt from me the next day because their machine had not printed one and they hadn't noticed the previous day. None of these individual points are significant but added together I was left with the general feeling that although well intentioned and kind, the service at the hotel needs improving. The hotel did have a wedding going on while we were staying so to be fair it may be that on this particular day they were a bit stretched. Also our room (standard double, room 136) was really quite small - it was fine but smaller than I expected. Also, note that children under 16 are not permitted to use the jacuzzi in the spa (I had thought that might be the case, but it doesn't actually say so on the website or in the hotel information book so far as I could see, but I found out by asking a member of staff, who was very helpful and found out for me).
Source: tripadvisor.co.uk
In September 2016, johnyates1054 said about Duke of Richmond Hotel
I used to visit Guernsey frequently on business 30+ years ago and really loved the place so whilst staying with my daughter and grandchildren... who now live in Jersey...last week I took the opportunity to " escape" for a night and took the fast ferry to Guernsey having booked the Duke of Richmond Hotel on a "Tennerfest" BB&D package... which turned out to be incredible value....The Hotel is spotless and beautifully furnished and the food superb...my fillet steak at dinner was perfection!... but the really outstanding feature of the whole experience was the staff....every one I came into contact with....from Reception to The Restaurant and everything in between...amazing bunch of people...impeccable!
Source: tripadvisor.co.uk
In September 2016, lauran1902 said about Duke of Richmond Hotel
One of the Red Carnation group which in my view is one of the best; service is always very personal. This is a beautifully modern but classy refurbished hotel I had a lovely room over the kitchens - normally this may be a problem, but I was woken at 6.30 am by the smell of freshly baking bread. Wonderful. All the typical niceties of RC: loo light for the night; sanitised remote control; flannels. Scrambled egg in the morning was a disappointment, but a word to the manager soon put that right. I can't grumble and I have tried the Old Government House here too although the latter is slightly lower down the hill. Beware of the climb at the end of a big meal in the town.
Source: tripadvisor.co.uk
In September 2016, toandfromtheairport said about Duke of Richmond Hotel
Truly loved this hotel. Front desk staff very friendly and helpful. Food in the restaurant (Food lab that night) was incredible. Room small but very comfortable with good aircon and wifi. Cannot fault the place.
Source: tripadvisor.co.uk
In September 2016, mrmrsmiller2016 said about Duke of Richmond Hotel
We have had many meals in the leopard bar at the Duke of Richmond and have always had outstanding service and superb food, so when it came to deciding where we would want to hold our wedding reception this hotel was the only one on our list from the start.Our wedding was beautiful , from start to finish everything was perfect ,the staff were fantastic throughout the day nothing was ever to much trouble , and the food was absolutely gorgeous as always. If you are looking for impeccable service, delicious food and being really well looked after then this is the place to stay. Excellent experience
Source: tripadvisor.co.uk
In September 2016, Sforrest86 said about Duke of Richmond Hotel
Stayed overnight while on the island for work. Really nice hotel, staff very friendly and helpful.
Room was good, decent size and comfy bed, pretty much all you need. Hotel itself is a bit quirky in decor but somehow works.
Breakfast is very nice and caters for gluten free with no fuss.
Will definitely stay again.
Room was good, decent size and comfy bed, pretty much all you need. Hotel itself is a bit quirky in decor but somehow works.
Breakfast is very nice and caters for gluten free with no fuss.
Will definitely stay again.
Source: tripadvisor.co.uk