Local Reviews
In December 2017, Merken said about Duke of Richmond Hotel
This hotel was recommended to me by a friend in Jersey and it didn’t disappoint. The staff were amazing. Helpful, friendly and clearly take pride in their work. The colour scheme in my room was a bit dark for my liking and one or two minor details could have been updated but the room was well proportioned and in my case had a view over the park. I very rarely stay in and eat at hotels but in this case I did and was pleasantly surprised both by the quality of the food and the reasonable prices. Service in the restaurant was exceptional led by Orlando. Overall a great stay. I tried to upload a panoramic shot of the room and failed so here is an edited shot of the best Christmas pudding I have ever had which I enjoyed at the hotel.
Source: tripadvisor.co.uk
In December 2017, Mary C said about Duke of Richmond Hotel
We went here for our annual Christmas staff meal. The staff were very attentive, the room was attractively laid out. The food was excellent , delicious and beautifully presented. The best Christmas meal out for so many people.
Source: tripadvisor.co.uk
In January 2018, pam m said about Duke of Richmond Hotel
Six of us have just returned from a 3 night stay at this hotel where we also had the Gala Dinner on New Years Eve (excellent). From arriving on the Friday evening to leaving late afternoon on New Years day, every single staff member could not do enough for us. The public areas of the hotel are beautifully decorated and you feel so welcomed and comfortable. Our bedroom allocated room 501 was a corner attic room and exceptionally noisy with the weather, but had lots of facilities included ie slippers, robes, hospitality tray including biscuits. I phoned ahead to enquire about a minibus at the airport and this was instantly arranged by Alisha at the hotel which was conveniently added to our room charges. We were looked after on our arrival by Orlando in the bar who organized delicious food for us even though it was about 9.45pm and this was all on a room credit of £50 supplied by the hotel as part of a stay for 3 nights pay for two. The breakfast at the hotel was fantastic, so much choice and cooked to order, not stood congealing like a lot of other hotels offer. Again the staff were fabulous. The hotel should be so proud of the service and attention to detail their staff provide. Even the General Manager Norburt Stump makes a point of speaking to the majority of people that visit the hotel. The team care about the customers and are very personable and friendly. The whole experience make me want to revisit in the summer with my family. It was handily located within a 10 min walk of the port.
Source: tripadvisor.co.uk
In January 2018, Stephen E said about Duke of Richmond Hotel
We have friends that live near to this hotel and they invited us over along with other mutual friends that we have met on previous tours throughout Europe. The idea was to meet up just after Christmas 2017 and celebrate the New Year in at the Gala Ball in the Duke of Richmond. Our Guernsey friends recommended the hotel as we would would be a party of eight staying for 3 Days. We had a fabulous time and have to say the staff at the hotel are absolutely top class, nothing was too much trouble and the facilities were excellent.
Source: tripadvisor.co.uk
In March 2018, Viviane K said about Duke of Richmond Hotel
The hotel itself is extremely beautiful, with bold colours and themes throughout the reception, to the lounge, to the restaurant. The staff were brilliant. Aaron and Paloma were on reception and they were amazing! They were so lovely, funny and friendly. They really made my experience special, I even got a tour of the hotel! Additionally, my dinner was delicious. The staff were so attentive and helpful with my order and offered tailored recommendations. My bedroom was absolutely beautiful! Such a comfy bed. I thoroughly enjoyed my stay and hope to visit again!
Source: tripadvisor.co.uk
In March 2018, Andrew T said about Duke of Richmond Hotel
Stayed here when attending a function at the hotel.
The rooms and common areas are all clean and tidy, I like my room however the common areas felt a bit too "tarted up" for my liking.
Breakfast in the Leopard Bar was lovely as was having a quick G&T on the patio in the evening.
We didn't use the pool but it looked nice.
The rooms and common areas are all clean and tidy, I like my room however the common areas felt a bit too "tarted up" for my liking.
Breakfast in the Leopard Bar was lovely as was having a quick G&T on the patio in the evening.
We didn't use the pool but it looked nice.
Source: tripadvisor.co.uk
In March 2018, TWoodcock said about Duke of Richmond Hotel
Efficient check in and out. Stayed for one night, warm comfortable room with a big comfy bed. A lot of furniture in the room but it worked, bathroom was a little tight but fine. Nice bar, breakfast was tasty and promptly served. Would return.
Source: tripadvisor.co.uk
In March 2018, Phil E said about Duke of Richmond Hotel
This is an amazing hotel! We were staying in Guernsey to celebrate our 40th wedding anniversary, the first time we had returned to the island since our honeymoon.
The staff made us very welcome, made our stay very special and went the extra mile to ensure that we enjoyed our anniversary celebration.
The food in the restaurant is superb and Alan (chef) is very talented and cooked a lovely anniversary meal for us. A special mention for Olga, who looked after us very well and Jorge, top bartender and character.
Great location and lovely rooms, thoroughly recommend DOR if you are visiting Guernsey.
The staff made us very welcome, made our stay very special and went the extra mile to ensure that we enjoyed our anniversary celebration.
The food in the restaurant is superb and Alan (chef) is very talented and cooked a lovely anniversary meal for us. A special mention for Olga, who looked after us very well and Jorge, top bartender and character.
Great location and lovely rooms, thoroughly recommend DOR if you are visiting Guernsey.
Source: tripadvisor.co.uk
In March 2018, puffpuff said about Duke of Richmond Hotel
I stay at the DoR really frequently (most weeks) as a business traveller so I feel as though I have had a very representative set of experiences now, and I would say that there are some really good things about it, there are some irritating things about it that they can't easily change and there are some irritating things about it that they could easily change.
The best things:
Some (but not all) of the staff. Olga in the restaurant and the reception team are all excellent. There has also been one occasion when i was served by a really good waiter at breakfast but I didn't catch his name and haven't seen him since. Friendly and professional, they can't do enough for you and there are nice touches like getting to know your name even after the first couple of visits. They are really welcoming.
The beds are extremely comfortable.
The fresh fish in the restaurant has always been very good and they will take the bone off a Lemon Sole at your table, which is a nice touch.
The breakfast is very good, both continental and cooked, and they will do pretty much a combination of anything you want off the menu.
The design is very stylised and you either like it or you don't, it's a matter of taste.
The less good bits:
Service in the restaurant (when Olga isn't around) is inconsistent - never rude, but often clearly inexperienced staff. For eg drinks orders are wrong or don't arrive at all (dinner and breakfast). Service at breakfast particularly can be hit and miss and I've given up waiting for hot drinks to arrive on occasion.
During February and early March the bedrooms were really cold, I complained about it and heard others do the same. They now seem to have got that sorted out.
The building is old and hence some of the rooms have a quirky lay out - which is one of the things they can't do anything about. I have yet to stay in a room that has a proper shower rather than one over a bath - I really think they should change some rooms to be shower only, particularly because the baths are quite small and in many cases, very awkward to get into.
My biggest irritation is that they scale down the size of the bath towels with the grade of the room. I often get upgraded because I stay there so frequently, but if you are in a Classic Double be prepared that you will almost certainly need to use two bath towels per person because they are so tiny. If you are in a bigger room, you get bigger towels. I find that ridiculous. The first time I actually thought that there weren't any bath towels in the bathroom at all and called housekeeping to bring up some more. They're lovely quality towels, just designed for small children, it would seem.
My suggestion to the hotel would be that they get someone to stay in each room for one night when they aren't busy and use all the facilities - kettle, wardrobe, hairdryer etc, and then report back on every single thing. They can then fix all the annoying little things that aren't quite right - not having a mirror near a power point in the bedroom so you can't actually see what you are doing when you dry your hair; a wardrobe door which, when fully opened, crashes into the hinge on the back of the bedroom door. Little irritating things.
The best things:
Some (but not all) of the staff. Olga in the restaurant and the reception team are all excellent. There has also been one occasion when i was served by a really good waiter at breakfast but I didn't catch his name and haven't seen him since. Friendly and professional, they can't do enough for you and there are nice touches like getting to know your name even after the first couple of visits. They are really welcoming.
The beds are extremely comfortable.
The fresh fish in the restaurant has always been very good and they will take the bone off a Lemon Sole at your table, which is a nice touch.
The breakfast is very good, both continental and cooked, and they will do pretty much a combination of anything you want off the menu.
The design is very stylised and you either like it or you don't, it's a matter of taste.
The less good bits:
Service in the restaurant (when Olga isn't around) is inconsistent - never rude, but often clearly inexperienced staff. For eg drinks orders are wrong or don't arrive at all (dinner and breakfast). Service at breakfast particularly can be hit and miss and I've given up waiting for hot drinks to arrive on occasion.
During February and early March the bedrooms were really cold, I complained about it and heard others do the same. They now seem to have got that sorted out.
The building is old and hence some of the rooms have a quirky lay out - which is one of the things they can't do anything about. I have yet to stay in a room that has a proper shower rather than one over a bath - I really think they should change some rooms to be shower only, particularly because the baths are quite small and in many cases, very awkward to get into.
My biggest irritation is that they scale down the size of the bath towels with the grade of the room. I often get upgraded because I stay there so frequently, but if you are in a Classic Double be prepared that you will almost certainly need to use two bath towels per person because they are so tiny. If you are in a bigger room, you get bigger towels. I find that ridiculous. The first time I actually thought that there weren't any bath towels in the bathroom at all and called housekeeping to bring up some more. They're lovely quality towels, just designed for small children, it would seem.
My suggestion to the hotel would be that they get someone to stay in each room for one night when they aren't busy and use all the facilities - kettle, wardrobe, hairdryer etc, and then report back on every single thing. They can then fix all the annoying little things that aren't quite right - not having a mirror near a power point in the bedroom so you can't actually see what you are doing when you dry your hair; a wardrobe door which, when fully opened, crashes into the hinge on the back of the bedroom door. Little irritating things.
Source: tripadvisor.co.uk
In April 2018, Craig B said about Duke of Richmond Hotel
Arrived on my girlfriends birthday, she arranged her cards in the room. The next morning we were given a birthday wish from Olga at breakfast & a glass of fizz each! We then went out for the day but upon return there was a sweet surprise & a birthday card signed by a lot of the staff. Jorge runs a great bar, really nice & friendly, Olga at breakfast was just great! The room is a bit quirky with the deco being a bit Ted Baker, no complaints, great view from our room looking toward the sea at St. Peter's Port, nice bar & great breakfast. Highly recommended, will definitely be back one day.
Source: tripadvisor.co.uk