Local Reviews
In August 2017, WelshToGo said about Old Government House Hotel & Spa
Billed as the 'best' on the island - and it is probably the 'poshest' by a long way - and reflected in the price.
The welcome (with fizz) was very good and they whisked our car and bags off while telling us about facilities - very nicely done!
The room was very comfortable, though the view at the back of the property was not what we had hoped for (it is set on a hill in the centre of town).
The bar area outside the restaurant was VERY noisy with group after group of load 'local' guests partying. Management really should have intervened but I guess they don't want to upset regular dinner guests.
The welcome (with fizz) was very good and they whisked our car and bags off while telling us about facilities - very nicely done!
The room was very comfortable, though the view at the back of the property was not what we had hoped for (it is set on a hill in the centre of town).
The bar area outside the restaurant was VERY noisy with group after group of load 'local' guests partying. Management really should have intervened but I guess they don't want to upset regular dinner guests.
Source: tripadvisor.co.uk
In August 2017, Sark Anglican said about Old Government House Hotel & Spa
Really enjoyed a two night stay here, visiting from neighbouring Sark for a medical appointment. I could find nothing to fault at all, which (for me) is highly unusual. There are steps at the front entrance, but a (wheelchair friendly) lift is available. Having a slight disability, and booking by telephone (at short notice) I was allocated a King room which, as well as the usual bathroom facilities had a really good walk in shower. The room (and I suspect all the rooms) have the quietest air conditioning system I have ever encountered. The weather was fairly hot and I was able to control the in-room temperature easily. The bed was probably the most comfortable that I have slept in anywhere - and the blanket put (at my prior request) in the duvet cover actually stayed in place on the bed throughout both nights. The greatest thing about the OGH is the staff - all were friendly and efficient, responding to requests promptly and without fuss. As the hotel would put it, the OGH is my new "home from home" in Guernsey. It is quite expensive to stay here, but every penny you spend is well worth it. Breakfasts are first rate - served "properly" with just juices, cereals etc on a buffet table. Table service is gladly provided even for those items for those (like me!) who ask! I shall review the Brasserie separately, where I ate several memorable meals. I am returning very soon! Thank you to all the staff, who took a genuine delight in looking after me.
Source: tripadvisor.co.uk
In August 2017, Georgina said about Old Government House Hotel & Spa
My husband and I stayed here this week to celebrate our Wedding Anniversary, we have never been to Guernsey before we fell in love with the island. The hotel was perfect in every way - you can tell the staff love working there as everyone was so friendly and helpful - nothing was too much trouble. The room was lovely, very quiet and a beautiful view out over the pool and out to the harbour. It was clean, comfortable and you could pre-request items like hair straighteners. Every evening the room was made ready for bedtime, and a little treat was left on the bed - delicious cookies, biscuits and fudge - everything was scrumptious. On our Anniversary they even left us a card with a lovely message and two slices of cake with a chocolate written Happy Anniversary message on the plate - it's the little things like this that make a hotel stand out above the rest. Breakfast was included and there was plenty of choice from cereals, to cooked breakfast and even yummy pancakes. The restaurant staff get to know you and are always friendly and chatty - I have honestly never stayed anywhere before where the staff were all so lovely - it made such a difference. We ate dinner in the restaurant on two occasions and both times the food was amazing, I'm quite fussy but they were more than happy to accommodate any dietary requirements. We also had afternoon tea one day which was delicious and it's the first time we've had afternoon tea and not been able to finish it all - it was that good, with so many tasty cakes. We couldn't get a taxi on a couple of occasions due to there being none available - but the hotel management offered to take us, again a lovely touch and made us feel like they really cared about our experience on the island. There is nothing to fault about this hotel, if you are visiting Guernsey it's a must! The location is ideal, close to the shops and the harbour and definitely visit Herm - a gorgeous island with beautiful beaches. You won't be disappointed if you stay at this amazing hotel.
Source: tripadvisor.co.uk
In May 2018, Starshaped said about Duke of Richmond Hotel
The hotel is both stylish and comfortable. The beds were lovely with really nice bedding. I liked the occasional chairs etc too. I would have preferred a plug in hairdryer rather than the weak one attached to the wall however.
The pool was heated and perfect for swimming. Lots of loungers, towels and suncream provided.
The hotel is in a great location. Right by some beautiful gardens and ten minutes walk to town.
The bar/restaurant and terrace are all very attractive and competitively priced. The bar staff are slow however in preparing drinks.
The food in the restaurant at breakfast and dinner was excellent. Thoroughly enjoyed it all and Olga looked after us well.
Staff on reception were friendly and helpful.
The pool was heated and perfect for swimming. Lots of loungers, towels and suncream provided.
The hotel is in a great location. Right by some beautiful gardens and ten minutes walk to town.
The bar/restaurant and terrace are all very attractive and competitively priced. The bar staff are slow however in preparing drinks.
The food in the restaurant at breakfast and dinner was excellent. Thoroughly enjoyed it all and Olga looked after us well.
Staff on reception were friendly and helpful.
Source: tripadvisor.co.uk
In May 2018, Jodee F said about Duke of Richmond Hotel
Wonderful location. Friendly helpful staff. Delicious breakfast. Lovely terrace to enjoy evening cocktails. Would definitely stay here again. I highly recommend it! We were able to enjoy the fireworks from the terrace on Liberation day.
Source: tripadvisor.co.uk
In May 2018, WiltshireChris said about Duke of Richmond Hotel
This hotel has the best standard of customer service we have experienced for many years. From reception to dining staff to standard of room presentation we could not fault. Breakfast was very good. We would definitely return to this hotel if we visit Guernsey again.
Source: tripadvisor.co.uk
In May 2018, Martin A said about Duke of Richmond Hotel
We returned yesterday from a five night break, staying in the Duke of Richmond hotel in Guernsey. Both OAPs, we are pleased to say that this is one of the best hotels at which we have stayed anytime and anywhere.
Our room ( 212 ), was large, quiet with a very comfortable bed. It was kept scrupulously clean with virtually no sign of any room service staff around - a rarity in our experience.
Reception staff were very friendly and welcoming at all times; they were all helpful and gave useful information.A good start and great end to our trip.
Similarly, dining staff were all attentive and well-managed; there was very timely service at both breakfast and dinner; the food was excellent throughout. We would especially mention 'Linda from Latvia' who was always smiling and provided an exemplary example throughout our time at the Duke.
Our compliments to Norbert, the General Manager, and all his staff. We would certainly stay again and thoroughly recommend The Duke of Richmond!
Our room ( 212 ), was large, quiet with a very comfortable bed. It was kept scrupulously clean with virtually no sign of any room service staff around - a rarity in our experience.
Reception staff were very friendly and welcoming at all times; they were all helpful and gave useful information.A good start and great end to our trip.
Similarly, dining staff were all attentive and well-managed; there was very timely service at both breakfast and dinner; the food was excellent throughout. We would especially mention 'Linda from Latvia' who was always smiling and provided an exemplary example throughout our time at the Duke.
Our compliments to Norbert, the General Manager, and all his staff. We would certainly stay again and thoroughly recommend The Duke of Richmond!
Source: tripadvisor.co.uk
In May 2018, Tim H said about Duke of Richmond Hotel
We went to Guernsey for our Silver Wedding Anniversary and treated ourselves to a Junior Suite in the Duke of Richmond Hotel. As it was a special occasion and a better than usual break for us we did a lot of research beforehand to get the right place to stay. That research paid off. In fact, the quality provided by the hotel and the outstanding service from all the staff exceeded our expectations. Nothing was too much trouble and we were made to feel special throughout the whole week. From reception, to room service, to maids, to waiters, waitresses, to restaurant and duty managers, every single person was polite, courteous, friendly and professional. To be frank, the hotel was spotless - couldn't fault the cleanliness. Breakfast choice was extensive and served to perfection. Our anniversary evening meal was something to remember. We would not hesitate going there again. Perfect!
Source: tripadvisor.co.uk
In May 2018, GILLIAN M said about Duke of Richmond Hotel
On Sunday 15 April 2018 I gave a talk at the Duke of Richmond as part of the Guernsey Heritage Festival. It was on the subject of the 17,000 evacuees who fled Guernsey in June 1940, to northern England. I live in Derbyshire so was unable to visit the venue in Guernsey prior to my talk. I therefore had to ask for assistance from the hotel's General Manager, Norbert Stump, via email, in the weeks prior to the event. Upon arriving at the hotel on the day of the event,, Norbert greeted me warmly and completely reassured me that the event would run smoothly. He was correct! The audio visual equipment had been set up prior to my arrival, Norbert had already pre tested my presentation images to ensure that they would appear on the screen clearly. He also, at the last moment, arranged for two of my short evacuee films to be shown, despite his not having received notice of this in advance. A wonderful heritage afternoon tea (the largest I have ever seen!) was served to over 60 attendees and was delicious. Tea and coffee, water and drinks from the bar were brought quickly to all those attending, and nothing was too much trouble for Norbert and his staff. Many of the attendees at my talk were elderly, hard of hearing and had mobility issues. Quite a few are in their early 90s. They were all dealt with kindly and sensitively. Not one person there had a complaint, they only had praise for all that was done for them. I cannot praise Norbert's efforts, professionalism and kindness highly enough. I was also hugely impressed by the actions of his staff. I wish to pass on my thoughts and thanks to everyone at the hotel. I would not hesitate in holding an event held at the Duke of Richmond in the future and fully recommend it to anyone reading this review.
Source: tripadvisor.co.uk
In May 2018, steven b said about Duke of Richmond Hotel
I spent an overnight here on a business trip. The reception staff were lovely, friendly and efficient. Such an awesome stay in a stunning hotel with beautiful views and surroundings! Would highly recommend both this hotel and all hotels within the Red Carnation Collect !
Source: tripadvisor.co.uk