Mercure Bolton Georgian House Hotel
Latest Reviews
Hotel a little dated, but staff very very helpful with any queries etc.. will stay again.
Source: google.com
Excellent service, but particularly good in the dining room by Lydia
Source: google.com
Very nice stay, wonderfully helpful staff. I am here with three teenagers with ASD and everyone has been very good. Lydia in the dining room and the blonde receptionist with the accent were particularly helpful.
Source: google.com
Our room was lovely but was let down by some of the staff being rude and unhelpful, and the food wasn’t very good, it was very dry and the drinks were very expensive
Source: google.com
Lovely hotel, used recently for conference services. The staff are very friendly especially Irene who looked after us all day. Her customer service is exceptional, credit to the hotel.
Source: google.com
Recently stopped here as part of a Christmas function. Really enjoyed the stay. Staff were friendly. The hotel itself is an older building with a modern 1980s extension. The bar area I found to be very nice and particularly liked the glass foyer which brought natural light into the building and was a nice place to sit. Rooms were comfortable, and warm. Breakfast was superb with a good choice and particularly the coffee which was one of the nicest I have had in any hotel. As others have said there is a need for better maintenance- I could see that some improvements have already been made and much of the carpet looked newly laid and the laminated bed head in the room also looked a new addition and was smart. Some items I noticed needed attention were around general upkeep and decoration; for instance there was a broken light near the rear steps to the car park, a trouser press had been removed from the room but left tatty holes and electrical outlets in the built in wardrobe and there was a rotten pile of decking timber on the flat roof outside the bedroom window which looked unsightly. I hope that the management continue a programme of upgrading as the building is deserving of it and the hotel could really be very pleasant with a bit more attention
Source: google.com
Really good hotel but a little dated in areas. We had a privilege room and it has a comfy king size bed and a separate seating area with 2 bucket chairs and a 2 seater sofa. Special shout out to Irene who looked after us in the bar when we arrived.
Source: google.com
Lovely experience
Source: google.com
Really enjoyed the Hotel. Staff were very friendly. Food great.
Source: google.com
The service at breakfast was awesome. Thanks to Lydia and Meg for making me some breakfast early as I needed to leave by 6.30😁
Source: google.com
Had an amazing time at the Hotel i cant believe the service from Nadine, Matthew and Tanya they give a service with a smile and nothing was to much trouble!!! I would defo come back in a heartbeat
Source: google.com
We enjoyed to visit the hotel. On the arrival Sheila and Claire were very welcoming, professional and quick on check-in and check-out. Zowie, Asha and Irene at the bar were very kind and helpful. The leisure facilities are a good add to the hotel. Kelly and Chris were very nice and attentive. We really enjoy the jacuzzi and the swimming pool area.
At night we needed help with the room keys, Lee and Troy were very helpful and pleasant. We will definitely be back. Thank you to all the team for the support.
At night we needed help with the room keys, Lee and Troy were very helpful and pleasant. We will definitely be back. Thank you to all the team for the support.
Source: google.com
I really enjoyed my visit in the hotel! Amazing staff, at the reception Sheila, Alexis, Claire and Daisy were very welcoming!
Zowe, Irene, Tania and all the bar staff were very helpful!
At last, we went to the leisure and we had a hint of fresh air with Kelly! Very chatty and nice!
Thank you for your kind service!
Zowe, Irene, Tania and all the bar staff were very helpful!
At last, we went to the leisure and we had a hint of fresh air with Kelly! Very chatty and nice!
Thank you for your kind service!
Source: google.com
Warm and friendly staff who seemed to work long hours and still manage a smile. Special thanks to Lydia and Meg who made our breakfast despite us being so close to the cut off time as we hadn't read the timings properly!
The gym, communal areas and the bathrooms are in need of some modernisation as a little dated but everywhere very clean regardless.
The gym, communal areas and the bathrooms are in need of some modernisation as a little dated but everywhere very clean regardless.
Source: google.com
I knew before I booked that there were mixed reviews. For the 3 aspects that influenced my booking (bath and shower, room with twin beds and a decent breakfast) I would rate as Very Good. Ample free parking is also a great plus point. The friendliness of the lovely lady at reception, the cleaning operatives and the breakfast team was also a real bonus. Now for the things that detract from the excellent staff and the good facilities....The entrance road is not very well lit so we missed the turn off. We reported that one of the bulbs needed replacing in the light above one of the beds: apparently maintenance have to change lightbulbs and they are only there Mon-Friday 9-5. There were a lot of dead flies on the windowsill and I spotted two live ones that I dealt with. I managed to locate and block off the source of the flies (a gap in the wall behind the headboard) so didn't bother reporting. On the Friday night there was a Christmas Party night. I would have been OK if it hadn't gone on until 1am which seems very late to put up with loud music. I would go back but I would know in future to ask if they have any function bookings and what time the music will stop. The pool area is very dated and quite creepy - if there hadn't been some kids having swimming lessons I doubt I would have hung around! And finally on the Saturday night there was two busloads of very anti-social children rampaging through the hotel (playing football in the corridors). They were so noisy I couldn't read in the bath so bailed out and rang reception. When nothing happened I got dressed and as I was walking up the corridor to ask the children to stop being a nuisance two "responsible" adults turned up. I'm saying nothing further but there needs to be some ground rules set for large groups of under 16 year olds.
Source: google.com
Love the leisure centre. Nice, friendly atmosphere. Lovely pool and facilities. Staff are great! Tia on the leisure reception is always welcoming and happy to help 😊
Source: google.com
Marmite is a naughty elf
Source: google.com
10/10 would definitely recommend! Joshua and Tia in the leisure are so lovely and accommodating! Couldn’t praise them enough. Would definitely love to stay here again
Source: google.com
The breakfast is lovely Every morning. Meg is the best this is my last day today at the hotel and I can say Meg has made my morning every morning I will miss her. Also Katie has been a pleasure. Meg and Katie have always come and made sure we are all okay in the mornings.
Source: google.com
Went for a swim with my partner , lovely place with really nice people .
Felt really welcome , served by Irene at reception she was so lovely ! Thanks again !
Felt really welcome , served by Irene at reception she was so lovely ! Thanks again !
Source: google.com
A really nice stay. Friendly staff and a wonderful swimming pool. My room was spacious and clean with a view of the West Pennines. Breakfast was fantastic with a wide choice of food and great service from Lydia. Thanks to everyone!
Source: google.com
Can't speak highly enough of the service provided by Irene at the Mercure hotel in Wigan. From the moment I turned up she couldn't have been more helpful and went over and above to make my time at the hotel a brilliant experience. Irene is a credit to the hotel!
Source: google.com
Thanks to Irene for serving us at the bar .
Source: google.com
Irene in the bar was fantastic with the service
Source: google.com
Walked in to be greeted by two lovely reception staff ,Sheila and Bruna check in easy and straightforward,lovely room , view over Rivington looked lovely on a frosty morning, staff all helpful, finished of with a lovely breakfast, definitely be back
Source: google.com
