I had the honour of staying here in January 2023 and we were in 339 and it was just like the pictures on the website. The room was really spacious and had a large bathroom too. The decor was very calming and loved the prints of Eastbourne. There was even a tassimo machine which I had not seen in a hotel room before. The hotel is so well situated next to pier and near shops. It was lovely. Tesco Express about 5 mins away behind hotel. I had always looked at the hotel over the year on day trips so felt privileged that I could stay there for a bargain price in winter. Loved the creaky old lifts and having a real room key. The upkeep on this Grade II listed building must be immense.

Excellent staff , excellent location, excellent value. I don’t know how anyone can pay the extremely low prices and complain about anything, it’s a bit dated but clean . If you want the Ritz pay the prices.

Excellent staff , excellent location, excellent value. I don’t know how anyone can pay the extremely low prices and complain about anything, it’s a bit dated but clean . If you want the Ritz pay the prices.

The rooms were clean, although the windows did rattle a bit in the wind, but a bit of loo paper stopped this.the bed was nice and comfortable, and for the price, I'd say good value.
Breakfast was just OK, but again, for the price, I don't think I could complain. Just a one night stay parked on the sea front had a nice view from my bedroom.If I needed a cheap nights accommodation, I would use it again.

The rooms were clean, although the windows did rattle a bit in the wind, but a bit of loo paper stopped this.the bed was nice and comfortable, and for the price, I'd say good value.
Breakfast was just OK, but again, for the price, I don't think I could complain. Just a one night stay parked on the sea front had a nice view from my bedroom.If I needed a cheap nights accommodation, I would use it again.

We arrived in the burlington on Monday 2nd Jan and was staying to Fri 6th Jan 2023, on arrival we went to the desk to check in and was met with a foreign speaking fella who asked my name and handed me a key for room no 118, all he said was 1st floor, turn right out of lift. I stood a second and said what about breakfast can we pay for breakfast or what way does it work he looked to a well dressed man at reception who answered us then he continued to have a semi heated conversation with the well Dressed Man who was seemed to be the hotel manager while we were baffled as I've never entered a hotel ever and not told all information ie breakfast, wi fi etc it was like he couldn't wait to get rid of us to have this heated discussion as he seemed quite stressed.
We made our way into the old lift, floor one and proceeded to try find room 118 and it was at the very end of the corridor.
On initial look on opening the door it seemed really basic and clean, 5 mins into looking about the room... It was disgusting! Bathroom was full of damp, the window in the bathroom was covered in black spots of damp, roller blind covering the bathroom window, by the way was a normal plain window pane which was overlooking the main road and paths so everyone outside could see you, no frosted glass as bathrooms normally have and the blind didn't even roll up it was broke. The bath was full of black damp, the toilet hadn't seen bleach in months either and there was no radiator or Towel dryin radiator in the bathroom and it was so cold.
The main window in the room which faced Harry Ramsdens restaurant was covered in mould aswell and one blackout curtain was ripped so bad one side wasn't blacked out at all, the cobwebs hanging from the walls was disgusting.... this room hadn't been looked at or cleaned in months!
My partner started coughing all Night so in the morning I went downstairs and asked was it possible for a change of room, the foreign speaking fella was again on the desk with the manager behind him on a computer, the fella said instantly we are pretty fully booked ( which was a lie as before I headed the desk I tried to booked 10 rooms with no problem at all!!) and asked why we wanted to change.... My reply was the room is disgusting, minging! The manager on the computer instantly said ' give them room 218' so we went straight away to look at the room and omg what a breath of fresh air this room was, a complete different room clean with a coffee pod maker and a bigger TV, and a beautiful view of the pier and the sea! And no mould!
We stayed in the new room from Tues to Fri and not once did a cleaner come in or replenish out towels or our teas coffees sugar and milks! No fresh towels even left at the door and to be honest the cleaners weren't about everyday but seemed to be a few about the Friday when we were leaving.( weekends prob busier)
I visited the reception desk a time during our stay to ask for a lend of a hairdryer and was met with the foreign speaking fella again who was on his own, he dealt with me fine but seemed so agitated and stressed, there was a Chinese man tryin to check in just before me and the receptionist was so blunt and angry with him as the Chinese man couldn't speak English he gave him a key told him floor 1 and that was it.... When I was on my way bk to my room I met the Chinese man who was so confused and scared looking trying to find his room I helped him to his room. In my experience of hotels I'm afraid this one receptionist is nowhere near a people person at all, the job just isn't for him.
The room we were changed to was a superior double and it was lovely, the manager was really helpful and accommodating towards us and yes if we were to visit again I'd defo book room 218 again.
The burlington is in a great prime location, great sea views and yes it's an old hotel but the whole hotel needs a wee bitta work done

We arrived in the burlington on Monday 2nd Jan and was staying to Fri 6th Jan 2023, on arrival we went to the desk to check in and was met with a foreign speaking fella who asked my name and handed me a key for room no 118, all he said was 1st floor, turn right out of lift. I stood a second and said what about breakfast can we pay for breakfast or what way does it work he looked to a well dressed man at reception who answered us then he continued to have a semi heated conversation with the well Dressed Man who was seemed to be the hotel manager while we were baffled as I've never entered a hotel ever and not told all information ie breakfast, wi fi etc it was like he couldn't wait to get rid of us to have this heated discussion as he seemed quite stressed.
We made our way into the old lift, floor one and proceeded to try find room 118 and it was at the very end of the corridor.
On initial look on opening the door it seemed really basic and clean, 5 mins into looking about the room... It was disgusting! Bathroom was full of damp, the window in the bathroom was covered in black spots of damp, roller blind covering the bathroom window, by the way was a normal plain window pane which was overlooking the main road and paths so everyone outside could see you, no frosted glass as bathrooms normally have and the blind didn't even roll up it was broke. The bath was full of black damp, the toilet hadn't seen bleach in months either and there was no radiator or Towel dryin radiator in the bathroom and it was so cold.
The main window in the room which faced Harry Ramsdens restaurant was covered in mould aswell and one blackout curtain was ripped so bad one side wasn't blacked out at all, the cobwebs hanging from the walls was disgusting.... this room hadn't been looked at or cleaned in months!
My partner started coughing all Night so in the morning I went downstairs and asked was it possible for a change of room, the foreign speaking fella was again on the desk with the manager behind him on a computer, the fella said instantly we are pretty fully booked ( which was a lie as before I headed the desk I tried to booked 10 rooms with no problem at all!!) and asked why we wanted to change.... My reply was the room is disgusting, minging! The manager on the computer instantly said ' give them room 218' so we went straight away to look at the room and omg what a breath of fresh air this room was, a complete different room clean with a coffee pod maker and a bigger TV, and a beautiful view of the pier and the sea! And no mould!
We stayed in the new room from Tues to Fri and not once did a cleaner come in or replenish out towels or our teas coffees sugar and milks! No fresh towels even left at the door and to be honest the cleaners weren't about everyday but seemed to be a few about the Friday when we were leaving.( weekends prob busier)
I visited the reception desk a time during our stay to ask for a lend of a hairdryer and was met with the foreign speaking fella again who was on his own, he dealt with me fine but seemed so agitated and stressed, there was a Chinese man tryin to check in just before me and the receptionist was so blunt and angry with him as the Chinese man couldn't speak English he gave him a key told him floor 1 and that was it.... When I was on my way bk to my room I met the Chinese man who was so confused and scared looking trying to find his room I helped him to his room. In my experience of hotels I'm afraid this one receptionist is nowhere near a people person at all, the job just isn't for him.
The room we were changed to was a superior double and it was lovely, the manager was really helpful and accommodating towards us and yes if we were to visit again I'd defo book room 218 again.
The burlington is in a great prime location, great sea views and yes it's an old hotel but the whole hotel needs a wee bitta work done

It is a lovely hotel. The ancient architecture and its sophisticated interior makes it magnificent. The rooms are nice and overall the hotel is very clean and tidy.

It is a lovely hotel. The ancient architecture and its sophisticated interior makes it magnificent. The rooms are nice and overall the hotel is very clean and tidy.

Great hotel, staff were superb. May be a little dated but we totally enjoyed our stay

Great hotel, staff were superb. May be a little dated but we totally enjoyed our stay

Just spent new year here room's a bit dated but very clean and comfortable not sure about food here we ate out will come back again

Just spent new year here room's a bit dated but very clean and comfortable not sure about food here we ate out will come back again

I came to Eastbourne to visit friends & was looking for somewhere comfy & reasonably priced to stay. I stay at The Burlington & had a room with a sea view. This was beautiful & I had a view of the pier. The hotel itself has lovely Victorian charm & I had a nice double room with tea & coffee provided. I can't fault the staff, they were friendly, chatty & the service couldn't have been better. They found out I was dairy free & went out of their way to provide a dessert I could eat in the evening after my main meal. The food was also really nice & very reasonable! Breakfast was also lovely, all the usual options & lots of hot food. I would definitely stay again. I can imagine it's absolutely beautiful in summer.

I came to Eastbourne to visit friends & was looking for somewhere comfy & reasonably priced to stay. I stay at The Burlington & had a room with a sea view. This was beautiful & I had a view of the pier. The hotel itself has lovely Victorian charm & I had a nice double room with tea & coffee provided. I can't fault the staff, they were friendly, chatty & the service couldn't have been better. They found out I was dairy free & went out of their way to provide a dessert I could eat in the evening after my main meal. The food was also really nice & very reasonable! Breakfast was also lovely, all the usual options & lots of hot food. I would definitely stay again. I can imagine it's absolutely beautiful in summer.

Pleasant hotel nightly entertainment some rooms dated

Pleasant hotel nightly entertainment some rooms dated

Lovely place, friendly staff, room comfortable and clean but a little cold

Lovely place, friendly staff, room comfortable and clean but a little cold

It was bloody cold no heating boiler problems need blanket in restaurant and everywhere 😫 told by people that it's been playing up for a month ho so good to warm at last. Paid good money for that. Never again

It was bloody cold no heating boiler problems need blanket in restaurant and everywhere 😫 told by people that it's been playing up for a month ho so good to warm at last. Paid good money for that. Never again

I am astounded this place has won best in Eastbourne. Spent time there over a weekend in October 2022 and ended up getting refunded. Disgusting room, ran out of a main dish half an hour into evening service. Would NEVER go there again

Everything was lovely and I hope to stay there again.

Everything was lovely and I hope to stay there again.

Need improvement