09 December 2013 10:26
Christmas is here and your customers want to spend more - in fact 53% of them will spend more if...
04 November 2013 16:17
Advice is just words unless it is acted upon and I'm not going to be happy until you've got so many new and happy returning customers that you simply can't cope!
14 October 2013 10:09
Ever wondered where the likes of Marriott, Disney and Harrods get their staff from? In this month's blog, I reveal the secret formula for sensationally effective staff...
23 September 2013 09:12
If you don't have a customer loyalty scheme in place, you could well be certifiably insane and if you do, you need to make sure it looks like this...
03 September 2013 10:23
One of my clients was making a huge mistake that lost him £530,769 - and he had no idea...
19 August 2013 09:42
Waiting 50 minutes for my main course in Prezzo and then 3 minutes for a knife and fork to eat my main course was a step too far...
04 August 2013 11:45
Big shock news in this week's blog... it may not be what you thought it was.
22 July 2013 10:25
I’ve seen customers spit at shop keepers, I’ve heard customers threaten to shove produce in places I doubt they’d realistically fit and I’ve felt the wrath of an angry customer myself (although she thought I was someone else).
08 July 2013 09:14
As Andy Murray soars to the top of his game, he unintentionally delivers a very important lesson in how to be the top of your game and triumph over your competition. If you want to win, you simply can't afford to ignore this...
01 July 2013 08:27
The devil is, apparently, in the detail. Although I'm pretty obsessed by detail, and I'm yet to find anything sinister about it - quite the opposite in fact.