I must compliment Chatfields' staff on their outstanding customer service. Last week we visited the Eastbourne shop looking for a particular type of watch. The assistant dealing with us spent time checking exactly what was available from their suppliers before I reluctantly had to accept that I would have to shop elsewhere, as what I wanted could not be ordered from them. We left the shop happy that we had been given the best advice possible. Today I was rather embarrassed to return to the shop, with the item I had eventually purchased elsewhere, as it needed adjustment. Chatfields again surprised us with their immediate and friendly service, and readily agreed to make the adjustment, with a very small charge. Customer service is very often the last thing retailers consider, but at Chatfields it seems to be the first thing!
The following Cookies are used on this Site. Users who allow all the Cookies will enjoy the best experience and all functionality on the Site will be available to you.
You can choose to disable any of the Cookies by un-ticking the box below but if you do so your experience with the Site is likely to be diminished.
In order to interact with this site.
To help us to measure how users interact with content and pages on the Site so we can make
things better.
To show content from Google Maps.
To show content from YouTube.
To show content from Vimeo.
To share content across multiple platforms.
To view and book events.
To show user avatars and twitter feeds.
To show content from TourMkr.
To interact with Facebook.
To show content from WalkInto.