Old Government House Hotel & Spa
Latest Reviews
I believe this is the first time I have ever eaten here, I have attended weddings and meetings in the past. I had forgotten how elegant and classy this hotel is. We had a couple of drinks at the bar,before being shown to out table. Unfortunately the restaurant was quiet,probably due to the current situation. I ordered the Chicken pate and the main dish of Ribeye, The service level was excellent,the food was really good,and the wine was just right. This was a really special evening out, it’s fine dining at one of Guernsey’s top hotels.
Source: tripadvisor.co.uk
Amazing Staff and a very pleasant stay! Enjoyed every minute of it
Source: google.com
The food, the room, the care at OGH were all outstanding.
We loved everything about the New Year’s Eve Gala Dinner; the food, the music and the attentiveness of every single member of the OGH team made our evening truly memorable.
The New Year’s Day lunch was,similarly, seamless-beautiful flavours, exquisitely served in luxuriously comfortable surroundings.
To us, OGH is truly a home from home on the beautiful island of Guernsey.
We loved everything about the New Year’s Eve Gala Dinner; the food, the music and the attentiveness of every single member of the OGH team made our evening truly memorable.
The New Year’s Day lunch was,similarly, seamless-beautiful flavours, exquisitely served in luxuriously comfortable surroundings.
To us, OGH is truly a home from home on the beautiful island of Guernsey.
Source: google.com
Nice element hotel. Friendly staff.
Source: google.com
Very helpful staff and very keen to Details.Thank you for Making out anniversary awesome.The Romantic Turndown was amazing.
Source: google.com
Great place for afternoon tea. I live in Guernsey and its one of the best places to experience it. Fab service and food with a great selection of tea blends witch aren't simply packets of Twinnings ( which I like but prefer more refined, quslity loose leaf tea).
The only thing with this group is they auto add 12.5% service charge to all bills... You can ask to remove it but most people feel bad so they pay it.... Just something to be aware of or take into account as a Deluxe afternoon tea is £28 (£7 extra if you want a glass of prosecco).
The only thing with this group is they auto add 12.5% service charge to all bills... You can ask to remove it but most people feel bad so they pay it.... Just something to be aware of or take into account as a Deluxe afternoon tea is £28 (£7 extra if you want a glass of prosecco).
Source: google.com
Such a wonderful place. Kindly, peaceful, efficient
Source: google.com
Lovely hotel. Good position a short 5 minute walk into town centre. Uphill on way back.
Standard room was a bit on the small side, and no view.
Breakfast very good, and ate in the hotel twice in the evening, which was also very good.
Bar service on the slow side.
Reception and concierge very efficient.
Standard room was a bit on the small side, and no view.
Breakfast very good, and ate in the hotel twice in the evening, which was also very good.
Bar service on the slow side.
Reception and concierge very efficient.
Source: tripadvisor.co.uk
Fab food and service!
Lovely room with turn down service.
Lovely room with turn down service.
Source: google.com
Having just come back from spending 5 nights at OGH I wanted to share. We were lucky enough to be given a balcony room with a sea view. The room and the facilities were exceptional. From the moment we arrived and the hire car was valet parked. Every member of staff without exception was so helpful and friendly. The meals in the hotel were fantastic, we particularly enjoyed the breakfasts. I also had a treatment in the spa and again can say probably one of the best facials I've ever had. We have stayed in Guernsey many times, but staying at this hotel made the experience so special. I hope we get to stay here again. 💓
Source: tripadvisor.co.uk
Really lovely stay in comfortable and relaxing surroundings. Staff were helpful and efficient. Food was of a very high standard
Source: google.com
Fantastic staff, wonderful food and superb accommodation, concierge amazing 👏
Source: google.com
We got married here and ourselves and some relatives stayed here too. Genuinely everything was perfect, they went out of their way to do anything and be helpful, seamless friendly service and the food and drink was exquisite. Cannot recommend enough.
Source: google.com
We got married here in the summer and ourselves and relatives stayed here too. Perfect choice couldn’t fault a thing, the staff were friendly and ran a seamless service nothing was too much to ask, the food and drink were great too and lots of choice. Located at the top of town so the views are lovely of the harbour and islands. Would definitely recommend.
Source: tripadvisor.co.uk
We went for a 4 night stay as a special treat. The staff throughout were lovely but having booked a sea view room with balcony , I rejected it as the double glazing had blown and one could not see out, there was rubbish on the floor, the silk wall covering was torn in some places and faded in others and the mirrors were covered with smears. We were offered another smaller darker room with no shower which I rejected and finally offered a small suite which we accepted after refusing to pay extra. Housekeeping was totally chaotic, all the hotel’s room keys were left on a sofa one day, cups were not washed up, toiletries replaced some days but not others. Breakfast was good although not with an extensive choice and some
items were persistently unavailable despite remaining on the menu. Not what I would have expected from a five star hotel. Not good value for money as it is very expensive.
items were persistently unavailable despite remaining on the menu. Not what I would have expected from a five star hotel. Not good value for money as it is very expensive.
Source: tripadvisor.co.uk
We stayed for 3 nights, the welcome was warm, our room was lovely, the spa facilities were good, food was fantastic, but the restaurant staff were not 5 star, we had no booking for our 1st night dinner, but this was quickly sorted, the staff member commented that guests do not want to sit in the restaurant booths, this was made very obvious as we were completely forgotten twice during our stay. To say we are disappointed is an understatement, if we stay again, I hope you have this issue sorted OGH.
Source: tripadvisor.co.uk
Excellent service and food. Beautiful place with fantastic views over some of the other Islands.
Source: google.com
My husband and I spent the week of our 12 wedding anniversary at the OGH St Peter Port, and we were delighted with the hotel location. It was all lovely from beginning to end. Faultless. We had such a wonderful time on our first ever trip to Guernsey, Herm and Sark, and what made it so nice was having our homely base in St Peter Port at this wonderful hotel. The staff are all so very kind and helpful and friendly. I want to name names but there were so many good staff that I am concerned I will forget someone. Thank you all OGH - I hope you get to read this. We came for a week from Norwich Airport and will never forget you all. We hope to come again one day. Your hotel is so nicely furnished and I loved the art work on the walls. The building is really grand - yet cosy - and characterful. Thank you Kitchen Staff - all of you for the delicious and well presented food. But above all, thank you for making us feel so welcome every single moment we were there. I had never heard of Red Carnation Group but will certainly now be looking them up for another visit. We loved your beautiful island and we are so glad to have met you all. A and D. Xx
Source: tripadvisor.co.uk
This hotel, quite rightly, has an excellent reputation. From the moment we arrived our stay was faultless and nothing was too much trouble, with guests made to feel at home from the moment they walk through the door.
We just had a basic room which, although quite small, was beautifully furnished and extremely comfortable with everything you would expect from a 5* hotel. We particularly liked the 'proper' teapot and 'proper' French press. Bathrobes and slippers provided. Bathroon was well-stocked. Everything was exceptionally clean.
Excellent facilites at the hotel - it was nice after a day out to just sit by the pool/go for a swim.
Breakfast was excellent - plenty of choice with a continental buffet and then ordering hot food individually. service immaculate. The hotel has several restaurants and also offers a traditional 'afternoon tea'.
We just had a basic room which, although quite small, was beautifully furnished and extremely comfortable with everything you would expect from a 5* hotel. We particularly liked the 'proper' teapot and 'proper' French press. Bathrobes and slippers provided. Bathroon was well-stocked. Everything was exceptionally clean.
Excellent facilites at the hotel - it was nice after a day out to just sit by the pool/go for a swim.
Breakfast was excellent - plenty of choice with a continental buffet and then ordering hot food individually. service immaculate. The hotel has several restaurants and also offers a traditional 'afternoon tea'.
Source: tripadvisor.co.uk
This is one of the best hotels we have ever visited. We spent a night here 30 years ago on business and always said we would return for leisure one day.
It came up to all expectations, courteous and attentive staff, for whom nothing was too much trouble. Breakfasts could be taken in the garden and offered an extensive breakfast menu. The pool was heated to a comfortable 28c, and Jacuzzi, sauna and steam room were available free for residents and well appointed.
The hotel is situated conveniently close to the harbour with restaurents and shops nearby.
A perfect stay.
It came up to all expectations, courteous and attentive staff, for whom nothing was too much trouble. Breakfasts could be taken in the garden and offered an extensive breakfast menu. The pool was heated to a comfortable 28c, and Jacuzzi, sauna and steam room were available free for residents and well appointed.
The hotel is situated conveniently close to the harbour with restaurents and shops nearby.
A perfect stay.
Source: tripadvisor.co.uk
As we would expect of a red carnation hotel we were given a warm welcome and our room was spacious and comfortable. The hotel is beautiful and standards are high although some investment is needed to keep the outside areas 5 star. The food is excellent and it was a pleasure to enjoy the breakfast buffet after they have been missing from English hotels for nearly 2 years. Although drink prices are high the food prices are very reasonable for such excellent quality. We enjoyed the pool as the weather was warm although the sun beds are not comfortable enough for a 5 start hotel. Service was a bit hit and miss because of staff shortages and many looked tired and stressed but as ever they smiled and tried to ensure we were well looked after. We would be happy to return and loved Guernsey for its beautiful walks. A thank you to all the staff who stayed cheerful and helped to make our stay so enjoyable.
Source: tripadvisor.co.uk
We absolutely loved our weekend in St Peter Port, and the OGH was perfect! From the moment we walked through the door, we were made to feel extremely welcome. The building is beautiful and the staff are amazing. So many whose names I can’t recall but who were wonderful and made our stay so special (although Alessandro was particularly fantastic, and Roberto & Renato). Room was small but beautifully decorated with wonderful fittings and details - the most comfortable bed with gorgeous linen; it was a real treat to stay here. The restaurant was lovely & we had two fabulous evening meals with god wine and excellent service; breakfasts wonderful, sat outside on the terrace with a view out over the sea. Perfect location, just a 5 minute stroll down to the old town centre and the port area. First class luxury. We’ll be back next year for another break!
Source: tripadvisor.co.uk
We have stayed at this hotel previously and were glad this time of a five-night break in lovely autumn sunshine. It is an elegant building, well maintained and very comfortable. The walls in the public rooms are adorned with a huge array of fine artwork. The gym/spa was good, although the facility closed early at weekends, and there is a heated outdoor pool with loungers and plenty of fresh towels on the paved area around the pool. Our room was 'bijou' but very well equipped and with a fabulously-comfortable six-foot bed. Dining was very good - we ate dinner in the hotel twice and enjoyed amazing breakfasts each morning with everything cooked to order. We were able to take breakfast outside on the terrace on some occasions. Service was clearly under some pressure because of Covid and staff vacancies, but it did not in any way become an issue for us and we were looked after very well. The head waiter, Allesandro, deserves a special mention for his professionalism. There is a cosy bar which was great for nightcaps. We did find it strange, however, that a 'Hooray Henry' guest who was aware that drinks were, quite rightly, not served in glass around the pool persuaded staff to serve him and his partner poolside drinks in glasses, and then later boasted about his ability to get round the rules. That rule is there for a very good reason and should not be breached.
Source: tripadvisor.co.uk
Five star at its best, luxurious comfortable room with padded wall paper! bathroom with Floris toiletries! attentive friendly staff, concierge Roberto was stunningly helpful and sorted everything. Go!
Source: tripadvisor.co.uk
We have stayed in various hotels on the island over the years and looked forward to our stay at the OGH, self reportedly the best hotel on the Island and 5 star to boot.
There was no doubt the impact of COVID had taken it’s toll on the OGH, the staff were tired and adjustments had to be made for the staff shortages they were experiencing. The staff on the ground couldn’t be faulted for their effort, but the experience was far from 5 star, there was a lack of management, in fact I didn’t see or speak to the Manager all week, staff went about their business without adequate direction and didn’t appear to have the level of training you would expect at a 5 star hotel to truly deliver the service you expect and see at other top hotels. Dirty plates were left throughout the hotel for hours, be it the pool area or room service in the corridors. A far cry from the claims made on their website.
The rooms were adequate, but lacked clean lines and warmth. We asked to be moved from our first room as it was so dowdy. We had booked a balcony room, which was a complete disappointment, it isn’t advertised as such, but the vast majority of the balconies are enclosed, with a part sliding window, they have decking on the floor and were so unwelcoming we spent no time at all using it. The website shows the proper balconies, of which there can be no more than 4, so the chances of getting one is not high – a bit more honesty OGH!
The food in the brasserie was average at best, a limited selection and even poorer selection of wines. If there was a full wine list we were never offered it, again given how it was promoted it was big disappointment, we planned to eat their at least twice, but didn’t bother after the first visit.
Location was great, with easy access to the port; town and many other restaurants.
If COVID presented a real opportunity for hotels such as the OGH to showcase what they can do, Red Carnation have missed that opportunity by some distance.
There was no doubt the impact of COVID had taken it’s toll on the OGH, the staff were tired and adjustments had to be made for the staff shortages they were experiencing. The staff on the ground couldn’t be faulted for their effort, but the experience was far from 5 star, there was a lack of management, in fact I didn’t see or speak to the Manager all week, staff went about their business without adequate direction and didn’t appear to have the level of training you would expect at a 5 star hotel to truly deliver the service you expect and see at other top hotels. Dirty plates were left throughout the hotel for hours, be it the pool area or room service in the corridors. A far cry from the claims made on their website.
The rooms were adequate, but lacked clean lines and warmth. We asked to be moved from our first room as it was so dowdy. We had booked a balcony room, which was a complete disappointment, it isn’t advertised as such, but the vast majority of the balconies are enclosed, with a part sliding window, they have decking on the floor and were so unwelcoming we spent no time at all using it. The website shows the proper balconies, of which there can be no more than 4, so the chances of getting one is not high – a bit more honesty OGH!
The food in the brasserie was average at best, a limited selection and even poorer selection of wines. If there was a full wine list we were never offered it, again given how it was promoted it was big disappointment, we planned to eat their at least twice, but didn’t bother after the first visit.
Location was great, with easy access to the port; town and many other restaurants.
If COVID presented a real opportunity for hotels such as the OGH to showcase what they can do, Red Carnation have missed that opportunity by some distance.
Source: tripadvisor.co.uk
