I first met Paul Riley of Total Soft water when he had a softener shop in Harpenden. His knowledge of water softeners is extensive and I trust his judgement and proficiency implicitly. I recently purchased a second hand softener via eBay to replace an old outdated model that was installed many years ago.. My first action, before installation, was to get Total Soft Water to check it out for me. For a very reasonable cost, Paul personally stripped the unit and replaced all necessary parts, tested it thoroughly and set it up for the local water hardness. His expertise saved me a considerable sum over purchasing a new softener, but not once did he try to pressure me into buying a new item. This is what I call ‘Service’ and I know I can rely on him to provide expert advice and recommendations if I ever need a new softener in the future. I thoroughly recommend this and other Total Soft Water shops in the area, which Paul is responsible for.
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