Pool House Veterinary Group
Latest Reviews
We’ve been bringing both our cats here since we got them a year and a half ago. Can’t fault the staff or service provided every time we’ve visited!
Our cat Leo had to go in for surgery recently and ended up spending 3 nights here. They saw him as an emergency which we were so grateful for as he was clearly in a lot of pain. Alex and Olivia were great at explaining what was wrong with Leo and the options available to us. The staff were also really helpful in updating us and letting us know how he was doing which really put our minds at rest! Sounds like he was treated like an absolute prince during his stay so thank you so much for taking care of him! The reception/admin staff were also really friendly and helpful.
Leo is now recovering well and hopefully no more visits any time soon!!
Our cat Leo had to go in for surgery recently and ended up spending 3 nights here. They saw him as an emergency which we were so grateful for as he was clearly in a lot of pain. Alex and Olivia were great at explaining what was wrong with Leo and the options available to us. The staff were also really helpful in updating us and letting us know how he was doing which really put our minds at rest! Sounds like he was treated like an absolute prince during his stay so thank you so much for taking care of him! The reception/admin staff were also really friendly and helpful.
Leo is now recovering well and hopefully no more visits any time soon!!
Source: google.com
Such a lovely, warm, welcoming, professional and empathetic veterinarian practise/hospital who reassured us every step of the way during a very difficult, upsetting and emotional time. Thank you, Amanda and family x
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First and foremost the staff were excellent, really friendly and chatty. The inside was clean and tidy and the examination room was too. The only downside is that if your trying to find the building on the small country road it's on, the entrance on the one side is completely hidden by hedge rows. Just a bit pricey tho, however it matches the quality given. Overall a really good experience.
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Great staff, Vet my dog saw was thorough and friendly
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Brilliant vets. Been using them for years to care for our dogs. Recommended.
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We had to take my sisters dog for an unplanned emergency visit. Greeted lovely and the vet was very thorough, friendly and explained everything really well and my sisters dog was so good as she had such a great way with him.
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A very spacious and professional environnent with friendly staff. Good to have a separate area for cats. My new puppy was relXed throughout. Thank you!
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Very kind friendly and knowledgeable staff and Sam was 👍
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Although not local to us it was definitely worth the trip. The friendly and informative staff reassured us about our dogs condition.its also very clean and spacious. I would definitely recommend it.
Source: google.com
We have always used pool house for out cats. But wedsday our ellie had to go in as a emergency out of hours after being hit by a car. Staff were brilliant on the phone and in the vets keeping calm and making me at ease that they will do whatever is best for her and that she was in the right place at the right time. Shes now recovering with just a broken leg :) so thankful for everything they've done for her and they were fab ringing me and giving me updated throughout the couple of days she was there
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Found a cat in the road at 6 am. Pool House was the only vets open so I went there. They were excellent, attentive and very kind. I hope the cat is OK.
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My older dog wasn’t well at all; k9 dementia and was swelling up and in severe pain. They were outstanding, the reception were fantastic. The vet even better. I went there as an emergency. And it’s a 5 star from me. Caring and considerate. The nurse was amazing for the triage.
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Staff were very friendly and helpful. The vet was lovely towards my dog. I have a Great Dane who isn't to keen on going, but the vet was friendly to her and kept talking to her and she seemed more relaxed than usual. Very clean and doesn't smell like a vets hospital.
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Excellent service.
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Needed an Animal Health Certificate as travelling to Europe with our dog. Great service from Alex. Would highly recommend.
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Excellent staff and practice. Very dignified service at an unhappy time (again!)
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Excellent service
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Fantastic service from the whole team - can't thank them enough for looking after Jackson - he is a happy boy dispite being at the vets for the day.
Thanks again to everyone team member - You should be proud of the service and attention you give
Thanks
Jon.
Thanks again to everyone team member - You should be proud of the service and attention you give
Thanks
Jon.
Source: google.com
Always so professional and treat my boys as stars
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Pricey.
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Such an amazing vets. Everyone is so friendly from reception to the nurses to the vets themselves. Wouldn’t take my dog anywhere else.
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Great vets very helpful
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So kind when we brought a wild baby rat in that had been poisoned late one evening 😢 the nurse was great and she was put to sleep peacefully to end her suffering, free of charge.
Thank you for being so kind to our wild friends x
Thank you for being so kind to our wild friends x
Source: google.com
Amazing helpful staff
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Best vets I have been to.
Source: google.com
