We purchased a large double larder from Amber about 2 years ago, which was kept in storage until we finished our kitchen renovation about 18 months ago. We had been absolutely delighted with the larder and the service we got from Amber with the purchase was second to none. We had bought lots of items over the years and had always been pleased , hence our last larder purchase. Unfortunately, one of the chrome hinges snapped/broke, about 4 months ago, which was not a problem, as we understand things like this can happen. I initially searched on line for a replacement but couldn’t find one. I phoned the shop for help and after visiting the shop I was given a replacement gun metal hinge to use temporarily as Katrina explained that they didn’t have any chrome hinges in stock. Katrina pointed out to me that I wouldn’t be able to get a replacement hinge in the UK from anywhere else as they are the only shop that as has this type of hinge supplied to them. so I was totally reliant on them finding a chrome replacement, else I would have to replace all 8 hinges. Katrina told me that she would call me when she had the replacement hinge. We never received a call as promised but we were not concerned as we knew we could pop in and pick one up if we were near the shop. Yesterday another hinge snapped/broke. We phoned the shop and my wife initially spoke with Katrina, politely explaining the situation but handed the phone to me as she found Katrina’s tone snappy and arrogant. I also received a very rude encounter with Katrina, which I did not let get the better of me. Katrina, said she would check to see if she got one and would call me, which is what she did to inform me that she had found just one chrome hinge. The crux of my dissatisfaction is that near the end of the call, Katrina asked me how how many hinges would I need and mentioned that I most probably would need a few, especially as 2 had now broken. she abruptly asked why would I need more than 1 hinge, if there are no more broken. I said that due 2 hinges already braking in the last 2 years they may be inferior. Well, the response I received was absolutely disgusting. Katrina, said , I suggest that you go and buy new hinges from somewhere else and that she would keep that her hinge to herself the call ended. Our house is full of purchases from over the last 30 years from the shop and we have always had a great buying experience. This after service has flattened me and totally turned my views. So rude and totally unprofessional.